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Southern Chevrolet

Chesapeake, VA

4.4
2,178 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Chevrolet Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3412 Western Branch Blvd

Chesapeake, VA

23321

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Showing 2,178 reviews

January 20, 2024

The customer service was very great and the service provided was excellent I am definitely looking forward to bringing my car back and getting more service More

by TRAVIS.L.WATFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taryn Kemp
January 20, 2024

southern Chevy always kind and professional. Nancy is always a pleasure to work with anytime i come there More

by ALEXAS107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy in service department
January 19, 2024

Customer service was excellent and I was assisted in a prompt and courteous manner. Vehicle was ready to pick up very quickly for state inspection service. All in all it was a very pleasant experience. More

by LOUELLENJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2024

Didn't have an appointment Stephen the service advisor worked it in for service and was very knowledgeable and courteous More

by TMMILHOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2024

Excellent service, polite staff. Performed job in a very satisfactory manner and in the time as promised. More

by DPETERKIN3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2024

The people were professional but offered a lot of unnecessary add ups. Fourteen fifteen sixteen More

by NOELSTK63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2024

Very professional they make sure that I understand what I need to have for my car went over detail with me More

by darlene71963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2024

It's been a month and a half since I dropped off my car. I got a call to bring my Chevrolet Spark in for a recall since this is where I bought it. It On the first day after a 2 hour wait, I was told the pa More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Harvell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Southern Chevrolet responded

Thank you for bringing this to our attention, Gabe. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Feb 02, 2024 -

Gabe responded

On Thursday January 31 I get a phone call stating that there is still no update on when the part will arrive and that I need to bring in the loaner vehicle because a new agreement has to be signed. I explain that I live 45 minutes away, work 2 jobs, and the earliest I would be able to come in will be Saturday. February 1st received 2 more calls stating that the loaner vehicle has to be brought in, again explained that which such a short notice I cannot bring it in until Saturday. They state that I must bring the vehicle before noon the next day or since the vehicle is equipped with Lo-jack it would be turned off. Today is February 2nd, I took time off from work this morning to take the loaner in for an agreement renewal. I was told the part was out for delivery. I was taken to my car since I said I wanted to make sure it starts. It did not start. The loaner agreement was renewed, and I left since I cannot afford to wait around. It is now 3:40 PM and have not heard back. From what I understand the Southern Group is a big company with many car dealers. For such a big company to keep my vehicle for such a long it is unacceptable for such a small repair. If this review was indeed sent to a General Manager, then I at least expect. an alternative solution. I want my vehicle back in running condition.

Feb 03, 2024 -

Gabe responded

Repairs were completed and I picked up my car on 2/3/24.

January 18, 2024

Scott Robertson is very helpful and gave us discounts whenever he could. He is very patient and answers any question I have. More

by EM74549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Robertson Service Department
January 18, 2024

LOVE BRINGING MY H2 HUMMER THERE FOR OIL AND FILTER CHANGE TO SEE ALL THE GREAT PEOPLE WHO TAKE CARE OF (BETRICE) MY HUMMER. THANK YOU More

by MISSVOODO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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