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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

4.0
413 Reviews
Call Service Center (757) 424-6380

413 Reviews of Southern Buick GMC Greenbrier - Service Center

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August 23, 2024

I recommend the service department of this dealership. People were very nice, work was completed as estimated and to date, work performed has not caused additional issues. More

by brucefvaughan98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Cunnigham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naz
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Aug 23, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 23, 2024

They had my car for a recall for my wipers an I had to pay to go to work for a week from Thursday to the the following Friday I just think that was too long I spent over $200 getting back and forth to wor More

by rosiawhitehurst1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jt want satisfied for the wait time other than that I'm good I been bringing my car to you on the regular but stuff been happening since I've been bringing it to you so I don't even know what's going on
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August 23, 2024

They were professional and i liked that. My wait time was reasonable and the job was done right More

by IJWSTWT931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikul Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Aundre Whitfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 21, 2024

Sales department is ok but service as absolutely terrible! Long waits, bad work and the service waiting area is the worst I’ve ever been to at a new car dealership. More

by erick_sprague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Fitzgerald
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

We have forwarded your comments to the General Manager of the dealership.

August 18, 2024

After each service never had any problems thank you for keeping my vehicle up and running. More

by SNOWMANF2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk wonderful.
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Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 18, 2024

Your receptionist setting up the appointment went beyond my expectations. She answered my questions and assured me on the timing. More

by bj11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenelle
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Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 18, 2024

This my 6th purchase from here great customer service. Cynthia Adam's is amazing!!! Love this place. More

by Brendalbell12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Adams
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Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 18, 2024

Not Happy with the service department at all went there for the first oil change not only they told us to come back tomorrow my wife drove from across the Chesapeake Bay paying a toll times two. Next day t More

by johnemaynardinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
D'Aundre Whitfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for bringing this to our attention, John. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 18, 2024

I have experienced great service. I have had minimal hiccups. They have been prompt about correcting any negative issues or experiences that occurred More

by Kroher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 17, 2024

The delphine is awesome keep you posted on the work that is being done awesome. More

by CLARENCELOCKER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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