Southern Buick GMC Greenbrier - Service Center

Waited a month for an appointment. Brought my Kia Rio in for a recall on a defective fuse that could potentially start a fire. Drove 2 cars from the OBX of NC since they insisted we dr Brought my Kia Rio in for a recall on a defective fuse that could potentially start a fire. Drove 2 cars from the OBX of NC since they insisted we drop it off. After 2 vehicles, 2 days off work and a 3 hour round trip was told they have to order the part. I AM LIVID!! More

Clean waiting room and bathroom. Not a long wait. Polite service people. Waited about a hour and a half. Just came in for an oil change. Not a long wait. Polite service people. Waited about a hour and a half. Just came in for an oil change. More

Unorganized, run down, dirty, extreme lack of communication. By far the worst experience I’ve ever had with a car dealership. I’m still waiting for someone to call me back after leaving multiple communication. By far the worst experience I’ve ever had with a car dealership. I’m still waiting for someone to call me back after leaving multiple messages just to see if our warranty covers some work that needs to be done. More

THEY address my concerns well and listen to what I say. They treat me with respect. They treat me with respect. More

I was greeted with the nicest man. Then the man inside was even nicer. Thank you so much. Then the man inside was even nicer. Thank you so much. More

They are the worst, no communication. We had appointment and when we took it They claim we didn't have. Had to fine the message to prove we had. They are working on a recall notice and ha We had appointment and when we took it They claim we didn't have. Had to fine the message to prove we had. They are working on a recall notice and have the the car over a week now, but they won't return are call to find out what's going on with it. Don't buy a Kia in this area, they are only dealer around. More

Always seems disorganized. Commonly overhear people complaining about the job or mumbling frustration with a customer. The young man who helped me was great but another guy in Commonly overhear people complaining about the job or mumbling frustration with a customer. The young man who helped me was great but another guy in there was just complaining. Service check-in area looks dumpy and it’s small. The visit before this one I was overcharged on a service. Was told I’d get a refund. Emailed that advisor at least 3 times and never got a response. I am used to the service department at Checkered Flag Toyota, which I would rate a 10, and Kendrick Chevrolet which I would rate a 8. This place needs a lot of work. I have spoken to at least two other people who have had bad experiences here. I want to be clear that the Service Advisors who are actually checking me in have always been friendly and professional. But the others and mechanics don’t know how to keep their negative comments out of customer earshot. They don’t seem happy to work there. Root cause in my opinion could be leadership and setting expectations, and creating a positive work atmosphere. More

They contacted me immediately, used an app to track progress, and had the repair done by the end of the day. progress, and had the repair done by the end of the day. More

My advisor was the best I have had. His customer service skills were wonderful. I have pneumonia but I needed my car service and he made it a great experience His customer service skills were wonderful. I have pneumonia but I needed my car service and he made it a great experience More

Staff was very attentive and kept me updated while they were working on my vehicle were working on my vehicle More