Southern Buick GMC Greenbrier - Service Center

Communication rates a ZERO. Customer service another ZERO helpful, friendly, informative three more ZEROS. the service department needs work in the customer service department with their customers! ZERO helpful, friendly, informative three more ZEROS. the service department needs work in the customer service department with their customers! More

Very poor service! Took my GMC truck in for oil change and recall. I was told it would take a couple hours for the truck to cool down to perform recall. That was 8:00 AM Took my GMC truck in for oil change and recall. I was told it would take a couple hours for the truck to cool down to perform recall. That was 8:00 AM. Just before noon I asked, (what I think was a mechanic), what was taking so long. (Hated to interrupt his phone time). He said he would find out, after ten minutes with no answer, I went to the front desk, he said it may take up to 2:00 PM. 2:16 PM, finally paid through the nose for labor and left, got a block away and the lights started coming on; check engine and low coolant. Two hours later, finally out of there. I guess they take care of the drop-off vehicles first?? Even though they have free oil changes, I think I will change it myself next time. I can't get those vacation hours back! More

NEVER BUY A CAR FROM THEM EVER! On May 9th 2019 I purchased a 2016 Kia Optima nothing wrong with the car only one owner no accidents nothing on February 1st 2020 I started having mechanical issues si purchased a 2016 Kia Optima nothing wrong with the car only one owner no accidents nothing on February 1st 2020 I started having mechanical issues since February 1st I’ve had to get my car towed back to the Kia dealership 5 times for them to fix......Last Friday I took my car to get a simple oil change and a tire rotation after the tire rotation jiffy lube tried to start my car to check the oil level car not starting at all just making a ticking noise lights coming on and everything so here it is tow number 6 Kia calls me today and tells me the issue is my battery and I just need a new battery and it’ll cost me $400 for them to replace or I can purchase one myself and do it because my warranty only covers issues caused by them I said ok so you have a test battery that you can stick in the car and test it out to see if the battery is really the issue because within the last 4 months my car has broken down 6 times Kia tells me no sorry that’s not possible mind you the place I took it to checked the battery and TOLD ME IT WASNT and my lights are coming on and everything so guess what called a lawyer lawsuit coming this week because this is beyond ridiculous More

Unacceptable service. Bring my car June 5th to get the AC check. Have appointment at 8:15 waited in line no idea what’s going on until I get down ask the people find out I need to fill up a form in order to check. Have appointment at 8:15 waited in line no idea what’s going on until I get down ask the people find out I need to fill up a form in order to get service even you have an appointment. I called a day before but the service advisor never tell me. Later that day they called me that’s they need to replace the condenser that’s good coz is cover with the VSC that I purchased when I bought the vehicle. They told me that they are not sure it will be done that day never get a updated status in my vehicle that day.?The next day they leave a message that my vehicle is ready to pick up. Went there the Service advisor told to go to the cashier to make a payment and pick up the paperwork. But the cashier doesn’t have the paper work ready don’t have an idea what’s going on the other lady told me to wait and about 35 mins they told me is ready. Before I left I opened the hood of my truck I found out the cover of my windshield washer fluid container was missing and ask the service advisor he ask around looks around told me that he needs to order and other lady told me that they never add a fluid and extra time to wait again. This place always have an issue. Every time I get service here. I always find something wrong.They doesn’t even add some fluids in your vehicle like the other dealership service do. If you want to have a peace of mind don’t buy a vehicle in this dealership. More

I took my truck there for an oil change, tire rotation, I took my truck there for an oil change, tire rotation, and to have my O2 censors replaced. I received a call from Baker saying that I also needed m I took my truck there for an oil change, tire rotation, and to have my O2 censors replaced. I received a call from Baker saying that I also needed my a fuel system cleaning, brake & transmission fluid flushed and my spark plugs replaced. $900 dollars later when I picked up my truck, I noticed that I also needed an inspection. So, I scheduled another appt the following Monday. At that appt, I received a call saying that I needed an alignment. He said that my tires were wearing unevenly. I quickly got concerned.. So, I asked why didn’t they notice that when I had my truck their less than a week ago. Then I asked, shouldn’t they have seen that when they performed the 27 point vehicle multipoint inspection or when they performed the inspection that is completed at each visit? At first he said well it was a different tech. I wasn’t satisfied with that, so then he asked when was the last time the truck was aligned. I said when I purchased the tires which was less than a year ago and I’ve been getting the tires rotated every 3000 miles. Then he asked if I purchased the tires from them and when I said no, then he said well maybe that’s why the tech said you needed the service since it wasn’t in your history.. I said wait, at first you said I had uneven wear now your saying the tech said it because it wasn’t in my history.. which one is it? He couldn’t answer so I asked to speak to his supervisor. I can’t remember her name, however, she couldn’t explain what happened. She said that there has been a disconnect in the service department for a while, she’s new, and all she could do was apologize and moving forward this wouldn’t happen. No compassion at all. So, I asked to speak to her supervisor, she quickly said that Diane Shubert (her supervisor), was in training and that she would have her call me back tomorrow. It’s been two weeks and I have yet to receive a call. I’m upset because I really don’t know if they really performed the $900 dollars of work. And I wonder if I really needed all of the services I have paid for in the last 6 years. The trust is gone! As a company the policy should be good customer service, not have customers questioning their service. More

Deo, my service advisor, went above and beyond to get me, an out-of-towner, back on the road. Many thanks for outstanding service in my time of need. an out-of-towner, back on the road. Many thanks for outstanding service in my time of need. More

Blake in serv dept unprofessional, incompetent, zero customer serv skills. Sales dept great, service dept SUCKS! Deserves -5 stars! I Should have gone across the street customer serv skills. Sales dept great, service dept SUCKS! Deserves -5 stars! I Should have gone across the street More

Great Service My sales person was very knowledgeable. He was pleasant and made my purchasing experience bearable. I have no issues with purchasing from Southern i My sales person was very knowledgeable. He was pleasant and made my purchasing experience bearable. I have no issues with purchasing from Southern in future! More

Disappointed with the outcome A Rochester carburetor was installed on My 1975 Corvette Stingray in December 2018. The car was not during the winter. In the spring the car would A Rochester carburetor was installed on My 1975 Corvette Stingray in December 2018. The car was not during the winter. In the spring the car would not run properly, shutting off occasionally. Took it back to the dealership and they would not stand behind the defective part with less than 50 miles driven. Cost me another $1,200 for the labor. In total I spent $2,400 for the carburetor. The parts dept. hid behind a warranty and refused to advocate for its customer. More

Stay away! When I arrived for my scheduled appointment there were two cars blocking the empty lanes so I could not even pull in to the garage. It seemed that th When I arrived for my scheduled appointment there were two cars blocking the empty lanes so I could not even pull in to the garage. It seemed that the employees had parked these vehicles there on purpose to keep people from being able to pull in. I had to pull around to the exit and back my vehicle into the garage. Nobody was around to greet me for my appointment and I had to walk into the office area. The first young lady to help me was very pleasant but had no idea what she was doing. She then passed me on to Tracey who was the representative that my appointment was scheduled with. Tracey was very knowledgeable and helpful. Tracey quickly explained the nuances of my appointment and I went to the waiting area. The cashier called me once the vehicle was done and took my payment. She told me my vehicle was parked outside and I left. Twenty minutes later I get a call from Tracey stating that there were additional maintenance issues that nobody even told me about before I drove all the way home. I have been to plenty of dealerships for service in the past and this was by far one of the worst experiences I have had. It is obvious that this service department is not run well, understaffed and under-trained. It makes me worry about the service technicians if they are operating in any similar fashion. We park this vehicle in our garage and I was obviously concerned when I pulled the vehicle out to see oil spots on the floor. It seemed to be oil spilled during the oil change and we have not seen any additional oil since. Still, I have never had a problem with oil spilling on my garage floor from an oil change and this only heightens my concerns with the technicians at this dealership. We bought our GMC vehicle used from another dealership last year and I have brought it Southern GMC for all of our service appointments since. Every appointment has been worse than the last and I have yet to see a single employee still working in the service department from one appointment to the next. I have come back several times now hoping that the dealership was just dealing with some turnover but it seems that they can not keep employees which has translated now to loosing my business for any service or car buying ever again. This is a shame because we are loving our GMC vehicle (our first we have ever owned) but we are lacking a dependable, quality dealership in our area. I would highly recommend that you avoid this dealership. More