Southern Buick GMC Greenbrier - Service Center

Outstanding customer service and communication. They exceeded their own projections and had my vehicle ready the very next day. They listen to what I said, and they investigated the issues gave me They exceeded their own projections and had my vehicle ready the very next day. They listen to what I said, and they investigated the issues gave me a reasonable solution and charged me nothing for it. More

After dropping my car offi received a courtesy text and in less than an hour my car was ready. Customer service was great. in less than an hour my car was ready. Customer service was great. More

The Service department representative are awful. They are misleading, not professional, a bad representative of a good car company. I haven't had a basically good experience on a few years. They are misleading, not professional, a bad representative of a good car company. I haven't had a basically good experience on a few years. More

Customer service is good. I've only had pleasant experiences dealing with the people there. I've only had pleasant experiences dealing with the people there. More

Sean was very helpful in processing my car repair. he was prompt and courteous with his communication he was prompt and courteous with his communication More

They are always very Courteous. I went for an oil change. I thought I’d be there all day and in 40 minutes. I was already on my way back home. I went for an oil change. I thought I’d be there all day and in 40 minutes. I was already on my way back home. More

Most lacking service department I have ever dealt with. No up front communication with customers. Make someone sit in the waiting area for hrs before being told the part isn't there and will need to be or No up front communication with customers. Make someone sit in the waiting area for hrs before being told the part isn't there and will need to be ordered. Lack of communication between departments. Make an apt, explain the issue, parts aren't out on order, service doesn't check with parts or vis versa, the appointment setter isn't communicating. Exacerbating!! More

I was told one thing when I made appt and another think when I got there however I was taken care of in a timely matter when I got there however I was taken care of in a timely matter More

Due to the construction and poor conditions this is not a pleasant shop to work with. The entrance to pay for services was a path of ice when I went and no one seemed about the Saftey of individuals paying. pleasant shop to work with. The entrance to pay for services was a path of ice when I went and no one seemed about the Saftey of individuals paying. Upon arriving there was a strong odor of weed coming from the mechanics shop. This leads to trust issues with who may be working on your vehicle and if it was done right. Overall a concerning experience. More

Courtesy and friendly knowledgeable about my vehicle and what I needed Done to it didn’t have to wait long what I needed Done to it didn’t have to wait long More