Southern Buick GMC Greenbrier - Service Center

The facility did not communicate about my car, which was there for three days before I finally tracked it down. I don’t have confidence in the service department's communication and awareness. there for three days before I finally tracked it down. I don’t have confidence in the service department's communication and awareness. More

Courteous agents, clean waiting area, reasonable wait time, less expensive than I expected I will return time, less expensive than I expected I will return More

I was actually at Southern Kia not Buick. The staff was excellent, very courteous and kept me updated on what was going on with my vehicle. Way more pleasant than Kia Virginia Beach. The staff was excellent, very courteous and kept me updated on what was going on with my vehicle. Way more pleasant than Kia Virginia Beach. More

To wrap everything up. Since covid customer service has gone away so it's not Kia's fault it's the world we live in. It won't see no more reviews from me because I traded i Since covid customer service has gone away so it's not Kia's fault it's the world we live in. It won't see no more reviews from me because I traded in my Kia I'm with another dealership I seen already at this dealership has a very poor customer service too. I could go on and on but I won't I spoke with managers Kia but I shouldn't have to do that workers should be able to do a good job. More

The process to get it in was easy at first. I took it in, got approval for warranty work then my service advisor vanished and I called and emailed upper management to no avail. Probably called I took it in, got approval for warranty work then my service advisor vanished and I called and emailed upper management to no avail. Probably called more than ten times trying to find out what was going on and rarely if ever got a call back. Took a month to get someone to finally schedule another auto get the work done. When I finally got it scheduled, it was another month away and when I picked it up, there was confusion about if I was in warranty and such but it got figured out. The final people who assisted me were cool but it shouldn’t be a three month (four almost if you found the wait for the first appointment) process to get work done. People kept saying others would call me back and no one ever did. I could understand if I was being difficult but I was just trying to follow up on work that was already approved and it was a huge hassle. More

This group is wonderful to work with. Brett Lloyd and his team are very professional and excellent to work with. We will never purchase another vehicle from another group. Brett Lloyd and his team are very professional and excellent to work with. We will never purchase another vehicle from another group. More

Very disappointed as when I made my appointment for recalls to be fixed I mentioned that I had abs light, tracking light and airbag lights on dash so asked if recall would correct issue and was informe recalls to be fixed I mentioned that I had abs light, tracking light and airbag lights on dash so asked if recall would correct issue and was informed that it would. I did not get a call that it was ready and even called hour before they close and had to leave a message. I get there without return call and it was ready since 3 PM. Told inspection on truck everything was good to go. I get in my truck and all lights were still on my dash. They didn’t even fix what was wrong. Was told I have to make another appointment. More

Customer service from the time I got there until I left was outstanding. Very knowledgeable, looked up my vehicle and found a recall and had that serviced also was outstanding. Very knowledgeable, looked up my vehicle and found a recall and had that serviced also More

The service department was very professional and helpful. They made the whole experience easy and I will be recommending them to all my family and friends. They made the whole experience easy and I will be recommending them to all my family and friends. More

Great experience! ! They service was top tier Shelly Hunter was very attentive to my needs. And kept me updated with my service appointment. ! They service was top tier Shelly Hunter was very attentive to my needs. And kept me updated with my service appointment. More