Southern Buick GMC Greenbrier - Service Center

Very nice, professional and prompt. Service desk let me know approximate wait time and it was correct. Service desk let me know approximate wait time and it was correct. More

I discovered defects in the interior of the truck after service. The truck is under warranty and the service department told me me it was my problem to resolve. service. The truck is under warranty and the service department told me me it was my problem to resolve. More

Service center sucks. My appointment to fix a part they broke was rescheduled 5 times due to not enough techs. Appointments that I took off work in order to drop my car of My appointment to fix a part they broke was rescheduled 5 times due to not enough techs. Appointments that I took off work in order to drop my car off. Super inconvenient. I would give this service center negative stars if I could. One service writer Mike rescheduled me for a Saturday he knew they didn’t have enough techs, then didn’t put my appointment in the computer. He also called me several times to ask what the appointment for for, then told me they didn’t have the part they had ordered for me after I had a tech put hands on said part to make sure it was there. Then called me back to tell me they magically found the part with my name on it. I dealt with this service center for 3 months of rescheduling my appointment. More

I well please with the service representative and his knowledge of my problem with my truck knowledge of my problem with my truck More

Could not schedule any repairs or the recall replacement due to “no qualified GMC mechanics”. They also wanted $47 to rotate tires and reset inflation data and $240-$300 to replace the fuel filter. Way out due to “no qualified GMC mechanics”. They also wanted $47 to rotate tires and reset inflation data and $240-$300 to replace the fuel filter. Way out of line for those simple actions. Had to schedule all repairs and recall replacement at a different GMC dealer 30 miles away. Totally Unsatisfactory. Gave them 2 Stars instead of 1 Star because the oil and filter change was done within the times for my appointment. More

Friendly and helpful customer service personnel. Wait time is very reasonable. Great dealership for me. Wait time is very reasonable. Great dealership for me. More

They didnt do my inspection that was scheduled. It is about to expire and needed new stickers. It is about to expire and needed new stickers. More

Always professional when I come up there never had a problem with southern Buick GMC would like to keep my Tahoe maintenance with Southern Buick. You are the best. problem with southern Buick GMC would like to keep my Tahoe maintenance with Southern Buick. You are the best. More

The costumer service is very poor . They lack communication and professionalism i experienced was not acceptable. They lack communication and professionalism i experienced was not acceptable. More

Rebecca has excellent customer service and the mechanic did a wonderful job at cleaning my headlights. did a wonderful job at cleaning my headlights. More