Southern Buick GMC Greenbrier - Service Center

I took my truck there for an oil change, tire rotation, I took my truck there for an oil change, tire rotation, and to have my O2 censors replaced. I received a call from Baker saying that I also needed m I took my truck there for an oil change, tire rotation, and to have my O2 censors replaced. I received a call from Baker saying that I also needed my a fuel system cleaning, brake & transmission fluid flushed and my spark plugs replaced. $900 dollars later when I picked up my truck, I noticed that I also needed an inspection. So, I scheduled another appt the following Monday. At that appt, I received a call saying that I needed an alignment. He said that my tires were wearing unevenly. I quickly got concerned.. So, I asked why didn’t they notice that when I had my truck their less than a week ago. Then I asked, shouldn’t they have seen that when they performed the 27 point vehicle multipoint inspection or when they performed the inspection that is completed at each visit? At first he said well it was a different tech. I wasn’t satisfied with that, so then he asked when was the last time the truck was aligned. I said when I purchased the tires which was less than a year ago and I’ve been getting the tires rotated every 3000 miles. Then he asked if I purchased the tires from them and when I said no, then he said well maybe that’s why the tech said you needed the service since it wasn’t in your history.. I said wait, at first you said I had uneven wear now your saying the tech said it because it wasn’t in my history.. which one is it? He couldn’t answer so I asked to speak to his supervisor. I can’t remember her name, however, she couldn’t explain what happened. She said that there has been a disconnect in the service department for a while, she’s new, and all she could do was apologize and moving forward this wouldn’t happen. No compassion at all. So, I asked to speak to her supervisor, she quickly said that Diane Shubert (her supervisor), was in training and that she would have her call me back tomorrow. It’s been two weeks and I have yet to receive a call. I’m upset because I really don’t know if they really performed the $900 dollars of work. And I wonder if I really needed all of the services I have paid for in the last 6 years. The trust is gone! As a company the policy should be good customer service, not have customers questioning their service. More

Deo, my service advisor, went above and beyond to get me, an out-of-towner, back on the road. Many thanks for outstanding service in my time of need. an out-of-towner, back on the road. Many thanks for outstanding service in my time of need. More

Blake in serv dept unprofessional, incompetent, zero customer serv skills. Sales dept great, service dept SUCKS! Deserves -5 stars! I Should have gone across the street customer serv skills. Sales dept great, service dept SUCKS! Deserves -5 stars! I Should have gone across the street More

Great Service My sales person was very knowledgeable. He was pleasant and made my purchasing experience bearable. I have no issues with purchasing from Southern i My sales person was very knowledgeable. He was pleasant and made my purchasing experience bearable. I have no issues with purchasing from Southern in future! More

Disappointed with the outcome A Rochester carburetor was installed on My 1975 Corvette Stingray in December 2018. The car was not during the winter. In the spring the car would A Rochester carburetor was installed on My 1975 Corvette Stingray in December 2018. The car was not during the winter. In the spring the car would not run properly, shutting off occasionally. Took it back to the dealership and they would not stand behind the defective part with less than 50 miles driven. Cost me another $1,200 for the labor. In total I spent $2,400 for the carburetor. The parts dept. hid behind a warranty and refused to advocate for its customer. More

Stay away! When I arrived for my scheduled appointment there were two cars blocking the empty lanes so I could not even pull in to the garage. It seemed that th When I arrived for my scheduled appointment there were two cars blocking the empty lanes so I could not even pull in to the garage. It seemed that the employees had parked these vehicles there on purpose to keep people from being able to pull in. I had to pull around to the exit and back my vehicle into the garage. Nobody was around to greet me for my appointment and I had to walk into the office area. The first young lady to help me was very pleasant but had no idea what she was doing. She then passed me on to Tracey who was the representative that my appointment was scheduled with. Tracey was very knowledgeable and helpful. Tracey quickly explained the nuances of my appointment and I went to the waiting area. The cashier called me once the vehicle was done and took my payment. She told me my vehicle was parked outside and I left. Twenty minutes later I get a call from Tracey stating that there were additional maintenance issues that nobody even told me about before I drove all the way home. I have been to plenty of dealerships for service in the past and this was by far one of the worst experiences I have had. It is obvious that this service department is not run well, understaffed and under-trained. It makes me worry about the service technicians if they are operating in any similar fashion. We park this vehicle in our garage and I was obviously concerned when I pulled the vehicle out to see oil spots on the floor. It seemed to be oil spilled during the oil change and we have not seen any additional oil since. Still, I have never had a problem with oil spilling on my garage floor from an oil change and this only heightens my concerns with the technicians at this dealership. We bought our GMC vehicle used from another dealership last year and I have brought it Southern GMC for all of our service appointments since. Every appointment has been worse than the last and I have yet to see a single employee still working in the service department from one appointment to the next. I have come back several times now hoping that the dealership was just dealing with some turnover but it seems that they can not keep employees which has translated now to loosing my business for any service or car buying ever again. This is a shame because we are loving our GMC vehicle (our first we have ever owned) but we are lacking a dependable, quality dealership in our area. I would highly recommend that you avoid this dealership. More

Second Time Around Mr. James Cypress, Kia Service Manager, did an excellent job repairing my door. He was very kind and patient as he worked to resolved the issue. I tha Mr. James Cypress, Kia Service Manager, did an excellent job repairing my door. He was very kind and patient as he worked to resolved the issue. I thank him for his professionalism and thoroughness. Thank you, Frances A. Sanderlin More

Customer service My rep Lenny helped me through a repair on my 2017 Sierra GMC pickup. He suggested I contact my insurance company, who covered the cost of repair, and My rep Lenny helped me through a repair on my 2017 Sierra GMC pickup. He suggested I contact my insurance company, who covered the cost of repair, and he kept me informed throughout the whole procedure. You need to give him a pay raise. More

Awesome Everyone was so friendly, kind, so willing to help & the price was great I rode out the same day with the vehicle of my choice Everyone was so friendly, kind, so willing to help & the price was great I rode out the same day with the vehicle of my choice More

Was happy until I signed the papers. Since I signed on the dotted line nobody is friendly or helpful. All the promises made about your service means nothing. I was hung up on by the ser Since I signed on the dotted line nobody is friendly or helpful. All the promises made about your service means nothing. I was hung up on by the service department and when I left a message for the sales manager, he has not returned my call. Really!!!! I needed to re-evaluate my overall experience because when I had a service issue I was blown off. I am really disappointed. More