Southern Buick GMC Greenbrier - Service Center

I was told when buying my vehicle, they would do Saturday appointments and if it was something more than an oil change, would have to work with them, as their were limited appointments on Saturday. Saturday appointments and if it was something more than an oil change, would have to work with them, as their were limited appointments on Saturday. That has turn out not to be accurate. I have had an appointment for just an oil change, 3 hrs later, thinking why have an appointment. My last appointment was for the 30,000K maintenance check up, four hours later, left with just an oil change. I had asked for someone to look at my front camera for the lens was cracked, but the rest of the system was fine. In that four hours, the told me the front lens would need to be replaced and the rest of the system was fine. I took off an entire day from work to be told what I already knew and an oil change. Now I have to spend more time (my time) to sit at the dealership, for them to actually do the 30,000K maintenance check up. I got an sorry for the inconvenience. Everyone's time is valuable and spending 3 to 4 hours for an oil change is a bit much and so disappointing. More

Service is very good. Problem is scheduling service on line does not make it to the actual service appointment. As I did schedule on line but the service advisor had no re Problem is scheduling service on line does not make it to the actual service appointment. As I did schedule on line but the service advisor had no record of my appointment. They worked me in and again service was great but it took all day for an oil change and tire rotation because of the on line scheduling. Even the advisor said I need to call to make sure of the appointment. Make sure the systems are linked or get rid of the on line appointment option to save confusion and time of the customer More

I always receive excellent customer service at the service center. I would recommend GMC Greenbrier to all my family and friends! service center. I would recommend GMC Greenbrier to all my family and friends! More

I had been here for 7 previous oil changes with no charge. With no warning, no quote, no question as to what kind of oil change I was surprised when I checked out to have to pay nearly $90. That failu charge. With no warning, no quote, no question as to what kind of oil change I was surprised when I checked out to have to pay nearly $90. That failure to disclose is unacceptable and I will never return. Ever. More

Came in and was greeted and serviced. Completed in a timely manner and out the door for me to go back to work. Not my first experience but by far one of my best. Customer Service greet Completed in a timely manner and out the door for me to go back to work. Not my first experience but by far one of my best. Customer Service greeter Rebecca was a breath of fresh air at 8:30 am Great addition to your customers More

I appreciated that David texted me with real-time updates regarding the work on my car! regarding the work on my car! More

Very friendly helpful and efficient resolved My issue with my vehicle at the location the with my vehicle at the location the More

My review is for service. Service was taken care of quickly and scheduled in a timely manor. Service was taken care of quickly and scheduled in a timely manor. More

I was over charged according to the reservation made on line the cost was $63 but my service charge was $132.72 that's an $70.00 increase and no one contacted me yet in reference to this error. I am highly line the cost was $63 but my service charge was $132.72 that's an $70.00 increase and no one contacted me yet in reference to this error. I am highly upset. Over charged and want be back along with my car not being clean inside like all the other customers. Highly upset Mr. James Singleton More

Gave me the run around for 6 months when trying to make appointment for recall work, constantly giving me the excuse they’re looking to see if they have the part and will contact me. Never ever contacted m appointment for recall work, constantly giving me the excuse they’re looking to see if they have the part and will contact me. Never ever contacted me. When I finally got in for service, they told me the wait would be 3 hours, I was prepared for that and ready, the car was finished in 20 minutes. My car was running different the next day and I contacted them only to get the run around again! No concern that my car wasn’t starting properly. Talked to supervisor and he said to come in the following week, even though I expressed importance because I’m an uber driver and it’s my livelihood. That didn’t matter to him. I went to AutoZone to have my battery tested for due diligence and that’s when I noticed the mechanics didn’t install and secure my battery back in properly after the job and was missing 2 nuts. The battery knocked around on my car’s computer and engine block causing it to die. Thank goodness there was no damage to the computer or engine, especially since I doubt they would have done anything about it if it did. I read many negative reviews of this dealership, but I had no choice because of the recall work. I would never go here again and never recommend it to anyone. I will drive out of state to take my car in, if there are any other recalls, before I go back there. Who knows if they even did the recall job correctly. More