Southern Buick GMC Greenbrier - Service Center

I bought a 2003 GMC truck here in Carson City, Nevada before going on a cross country trip. I needed to have my OnStar upgraded from analog to digital and there was not enough time to get it done here in before going on a cross country trip. I needed to have my OnStar upgraded from analog to digital and there was not enough time to get it done here in Carson City. I was going to be in Virginia Beach in two weeks and so I contacted the service department at Southern GMC figuring there would be enough time for them to order the part and have it for when I got there. Oh no, they didn't have it in their computer system, someone was trying to get it back on their computer so they could order it, but was having problems. Shane went into this long story about having to get the money up front because they had problems in the past about people ordering and then cancelling. Like I cared. I told hime I would put it on my charge card and that that was no problem. They never called me back. I called several times while on the road and was told they were still working on it. Shane kept telling me that there were difficulties because it had to go through the parts department and the service department, again like I cared. I just wanted to have the unit upgraded so I would have it for the second half of our trip. One time I called and asked for Shane and the guy said "You really want Shane, you really want Shane", like that was a stupid request. Well needless to say they never got back to me and I am back in Carson City. Will go order it from our local dealer. I pity those people in the Virginia Beach area that need service from the local GMC dealer. More

I don't give a !@#$ if Greenbriar Volkswagen is the best dealer in VA and NC... They are terrible! I scheduled for a service a month ago and they call me two days BEFORE mys service appointment saying th dealer in VA and NC... They are terrible! I scheduled for a service a month ago and they call me two days BEFORE mys service appointment saying that they were overbooked. What kind of bull @#% are they trying to pull? I swear the God I'm going to Virginia Beach Checkered Flag for more of my Volkswagen needs. Ridiculous. Straight up ridiculous. I can't take it anymore of their business and they know me so well... when I walk in there I'm just full of rage... they try and kiss up and make me feel better... I shouldn't have bought a 2007 Rabbit there... they trick people into buying their cars giving all these COOL FREE gimmicks and what not... saving money crap... Once you sign that darn contract... it's all over. LIARS. LIARS. LIARS! More