Southern Buick GMC Greenbrier

Severe lack of communication regarding updates on my vehicle. A job I was told would take 4 hours ended up taking 57 days. vehicle. A job I was told would take 4 hours ended up taking 57 days. More

Great customer service. Friendly and helpful when checking in. Quick , convenient service Very accommodating. Waiting area was very comfortable Friendly and helpful when checking in. Quick , convenient service Very accommodating. Waiting area was very comfortable More

Had an appt for Friday, car didn't go in in until Friday afternoon, kept it all weekend and gave no status updates. Called and left 3 messages on Monday, nobody ever called back. Showed up at 5:30, was told afternoon, kept it all weekend and gave no status updates. Called and left 3 messages on Monday, nobody ever called back. Showed up at 5:30, was told they just finished it up. More

What they actually do is great; but it’s how and how fast that’s the issue. The line “can you leave it” applies to all FREE services and God forbid you want to schedule two things ( like an oil change and st that’s the issue. The line “can you leave it” applies to all FREE services and God forbid you want to schedule two things ( like an oil change and state inspection) at the same time ……..not happening! Foreign concept. This visit was for a factory recall item and done surprisingly fast ; only 2 hours. More

DO NOT GET YOUR VEHICLES SERVICED HERE! !!!! So my son dropped off his truck for a routine oil change under their program. They recommended a fuel injector service and alignment and some ot !!!! So my son dropped off his truck for a routine oil change under their program. They recommended a fuel injector service and alignment and some other recommended services. $975 later…….But that wasn’t a big deal in the grand scheme of things. All services were in accordance with GM recommendations. What xxxxxx me off was that when he got his truck back and drove it down the road he called me telling me tire in rear was making a noise. I told him to turn around and go back to dealer. Good thing. THEY DID NOT TIGHTEN HIS xxxx LUG NUTS!!!!! This could have ended very badly as he uses his truck for work and was about to get on the freeway. No compensation offered, NOTHING. This is not the first time I have had an issue with this dealer. Now, on a positive their customer experience manager, Rebecca Meile, was very receptive to the feedback and informed me she would personally fix this issue. She was very courteous and nice. Not sure I can trust them ever again though. That is 2 strikes. That is my son and if it would have ended catastrophically I would have owned that dealership!!!!!! More

Fast and easy Very please with how fast the service was even with the drop box option without an appointment even with the drop box option without an appointment More

I like the fact that call & make sure your okay with the part & labor charge. Before proceeding in doing any work. They do work pretty quick. I was expecting a log drawn out process. I would recommend this part & labor charge. Before proceeding in doing any work. They do work pretty quick. I was expecting a log drawn out process. I would recommend this team & dealership. More

I'm waiting to see if corporate is going to reimburse me for my rental fees. for my rental fees. More

No problems service was great Happy with my service and treated well. I like the service never had a problem. Service was great treated well. I like the service never had a problem. Service was great More

The dealership was fine getting the parts in and took a while and then when they got the parts and it was missing two pieces so they had to express it other than that everything was fine while and then when they got the parts and it was missing two pieces so they had to express it other than that everything was fine More