Southern Buick GMC Greenbrier

While known repairs were completed, technicians did not do a final inspection and car is still showing lights on dash. I will have to have it fixed at my local service provider. do a final inspection and car is still showing lights on dash. I will have to have it fixed at my local service provider. More

The young lady who served me was very kind overall! I just think the overall process of scheduling is garbage! It should not take 2 -3 months to schedule repairs that took less than 1 hour to do! Not t I just think the overall process of scheduling is garbage! It should not take 2 -3 months to schedule repairs that took less than 1 hour to do! Not to mention this is the 2nd oil change I received from southern and they didn’t top off the other fluids! Then I asked about my 5-1 warranty and it wasn’t in the system so I asked if the young lady could call or email the other store about it and she told me I had to do it myself! I’m like ok then what? I’m not a big complainer I just like to see things done right and this is process feels wrong! I’ll keep my warranties with me til they expire so we won’t have that trouble in the future! Hope this helps! I’m not mad just annoyed I have too do a little extra on my end to make sure the service dept does the job right! Not very comforting!! More

Meryl Hernandez made the process of purchasing a new car quick and easy. Only took a few hours to achieve. quick and easy. Only took a few hours to achieve. More

I always appreciate the service that I receive when visiting this location. The staff is always professional and courteous visiting this location. The staff is always professional and courteous More

It’s clean super easy to get in and out and every one is nice nice More

Polite helpful responsive I was able to have my questions answered throughout the service experience. answered throughout the service experience. More

Received excellent customer service from April who answered all questions and who made sure that I understood how the vehicle works. answered all questions and who made sure that I understood how the vehicle works. More

Very nice, professional and prompt. Service desk let me know approximate wait time and it was correct. Service desk let me know approximate wait time and it was correct. More

Service center sucks. My appointment to fix a part they broke was rescheduled 5 times due to not enough techs. Appointments that I took off work in order to drop my car of My appointment to fix a part they broke was rescheduled 5 times due to not enough techs. Appointments that I took off work in order to drop my car off. Super inconvenient. I would give this service center negative stars if I could. One service writer Mike rescheduled me for a Saturday he knew they didn’t have enough techs, then didn’t put my appointment in the computer. He also called me several times to ask what the appointment for for, then told me they didn’t have the part they had ordered for me after I had a tech put hands on said part to make sure it was there. Then called me back to tell me they magically found the part with my name on it. I dealt with this service center for 3 months of rescheduling my appointment. More

Could not schedule any repairs or the recall replacement due to “no qualified GMC mechanics”. They also wanted $47 to rotate tires and reset inflation data and $240-$300 to replace the fuel filter. Way out due to “no qualified GMC mechanics”. They also wanted $47 to rotate tires and reset inflation data and $240-$300 to replace the fuel filter. Way out of line for those simple actions. Had to schedule all repairs and recall replacement at a different GMC dealer 30 miles away. Totally Unsatisfactory. Gave them 2 Stars instead of 1 Star because the oil and filter change was done within the times for my appointment. More