Southern Buick GMC Greenbrier

I waited weeks for an appt- but they didn’t even look at my car that day. I had to call them for an update. I was very unhappy. What’s the point of having an appointment if you’re too busy to even look at m my car that day. I had to call them for an update. I was very unhappy. What’s the point of having an appointment if you’re too busy to even look at my car? It seemed like some people were showing up without an appt and getting to be seen. Once they diagnosed the issue with my car, everything ran smoothly. My service advisor was kind but she seemed very overworked. Everyone there seemed like they were handling too much and that’s a management problem. More

I asked them to look into an issue that would need parts ordered. Never got back to me and did not care to alleviate the issue. ordered. Never got back to me and did not care to alleviate the issue. More

They were very helpful and respectful, I really have no complaints. I was very satisfied walking out of the dealership complaints. I was very satisfied walking out of the dealership More

Friendly and professional The staff is friendly professional they're very good with communication the one thing I don't like is when the sales team tries to come over and sell you a new car professional they're very good with communication the one thing I don't like is when the sales team tries to come over and sell you a new car More

Fine My experience was very nice. I got my car back in a timely fashion and I was well pleased ?? I got my car back in a timely fashion and I was well pleased ?? More

We made oil change appointment at the wrong dealership. Receptionist changed appointment to Greenbrier dealership for us and made arrangements with Antwan to help is out. We live 2 hours away and were al Receptionist changed appointment to Greenbrier dealership for us and made arrangements with Antwan to help is out. We live 2 hours away and were already in route. Really appreciate squeezing an appointment in for us!! More

They was very honest with me regarding the value of the car and what I'm getting for my money also Abdul was very helpful setting up my warranty car and what I'm getting for my money also Abdul was very helpful setting up my warranty More

When I arrived at the dealership, I did not pull into the bay as it was my first time there for service and I wasn’t sure where to go. I parked outside of the service center and walked in. When I approached bay as it was my first time there for service and I wasn’t sure where to go. I parked outside of the service center and walked in. When I approached the counter, Mariah did not greet me and simply asked, “How can I help you?” I explained that I had a 2:00 PM appointment for an oil change and that I was a little early but would be dropping the car off. Instead of checking me in, she told me to drive my car to the bay first and then she could assist me. I did as instructed, brought the car in, and left. When I returned to pick up my car, I was handed my keys without any further direction. I had to ask where my car was, and Mariah replied that it was “out back.” I then discovered my vehicle was parked all the way in the back of the parking lot. As a customer, I don’t believe I should have to search for my car or ask where it is after service is complete. Clear communication and basic customer courtesy go a long way in creating a positive service experience, and unfortunately, that was lacking during my visit. More

Fast friendly service Always giving top notch service with a smile Will use again ! with a smile Will use again ! More