Southern Buick GMC Greenbrier

Showed up for my original scheduled appointment only to find out I wasn't on the schedule, despite having a text message and email confirmation. Rescheduled the appointment for the following week. Showed u find out I wasn't on the schedule, despite having a text message and email confirmation. Rescheduled the appointment for the following week. Showed up for that appointment to have window rain guards installed. Walked out to the truck after they were installed to find only the front two windows had rain guards on them. I explained that I ordered a set of four. They went back to the shop of found the rear window guards in the box. Thankfully no one had tried to destroy the box. After the installation I looked it over and was satisfied with the work. More

I dropped the truck off, and they finished my repairs earlier than I expected!! Great Job Guys Thank You! earlier than I expected!! Great Job Guys Thank You! More

Not clear at what is covered under powertrain warranty. Also, they didn't reinstall the skid plate after maintenance and have not called me back. You charge $250 an hour for labor for poor maintenance. Tha Also, they didn't reinstall the skid plate after maintenance and have not called me back. You charge $250 an hour for labor for poor maintenance. That is higher than luxury brands like bmw and Mercedes. Bad customer service. Would never buy from Kia again More

It was a great and professional experience! The work was completed in a productive manner! The work was completed in a productive manner! More

It was great. She helped me out effectively and was able to get my car back to me in 3 days. I am thankful for too because I was having a hard time with what was g She helped me out effectively and was able to get my car back to me in 3 days. I am thankful for too because I was having a hard time with what was going on with my car More

My service advisor was Antwan Pair and he couldn't have been better! He helped me through the entire process of having a new engine installed in my daughter's car. We were supposed to have a remanufactured been better! He helped me through the entire process of having a new engine installed in my daughter's car. We were supposed to have a remanufactured engine installed. When the engine arrived he called me and told me that the warranty company had sent a junkyard engine and he would not install that engine until I saw it. He and I went back and forth with the warranty company until he got the engine we were supposed to get. The technician working on the car was Ceaser and he was just like Antwan more than helpful! My daughter's car was there for about 2 months by the time it was totally complete and that has nothing to say except that these two gentlemen really stepped up and did more than I expected and questioned every little thing during the total process. If I could give them 10 stars for how I was treated I would. I will totally recommend Southern GMC to anyone who needs their car worked on and tell them to ask for Antwan. Please thank Antwan and Ceaser for me! In this day it is far and few in between to get the service that I received from these two individuals and they make one heck of a team! Thank you for everything you did for me and my daughter, Dave Horton More

Rebecca in the service department was exceptional. I explained my issue and asked for some guidance. She listen and checked my vin for recalls then set me up for service. My Kia now runs extremely wel I explained my issue and asked for some guidance. She listen and checked my vin for recalls then set me up for service. My Kia now runs extremely well as my issues were resolved. You are lucky to have a service tech that is a problem solver and relationship oriented. More

Great service and friendly customer service Very helpful and polite Kind and respectful and fast service every time and polite Kind and respectful and fast service every time More

Smooth and completed as expected Great service from start to finish and well informed Highly recommended to finish and well informed Highly recommended More

Southern was very slow in diagnosing my issue. However, when I got frustrated Kim went the extra mile for me and talked to the service manager. It was smooth sailing then and my car was ready for However, when I got frustrated Kim went the extra mile for me and talked to the service manager. It was smooth sailing then and my car was ready for pickup the day. More