Southern Buick GMC Greenbrier

I took my truck there for an oil change, tire rotation, I took my truck there for an oil change, tire rotation, and to have my O2 censors replaced. I received a call from Baker saying that I also needed m I took my truck there for an oil change, tire rotation, and to have my O2 censors replaced. I received a call from Baker saying that I also needed my a fuel system cleaning, brake & transmission fluid flushed and my spark plugs replaced. $900 dollars later when I picked up my truck, I noticed that I also needed an inspection. So, I scheduled another appt the following Monday. At that appt, I received a call saying that I needed an alignment. He said that my tires were wearing unevenly. I quickly got concerned.. So, I asked why didn’t they notice that when I had my truck their less than a week ago. Then I asked, shouldn’t they have seen that when they performed the 27 point vehicle multipoint inspection or when they performed the inspection that is completed at each visit? At first he said well it was a different tech. I wasn’t satisfied with that, so then he asked when was the last time the truck was aligned. I said when I purchased the tires which was less than a year ago and I’ve been getting the tires rotated every 3000 miles. Then he asked if I purchased the tires from them and when I said no, then he said well maybe that’s why the tech said you needed the service since it wasn’t in your history.. I said wait, at first you said I had uneven wear now your saying the tech said it because it wasn’t in my history.. which one is it? He couldn’t answer so I asked to speak to his supervisor. I can’t remember her name, however, she couldn’t explain what happened. She said that there has been a disconnect in the service department for a while, she’s new, and all she could do was apologize and moving forward this wouldn’t happen. No compassion at all. So, I asked to speak to her supervisor, she quickly said that Diane Shubert (her supervisor), was in training and that she would have her call me back tomorrow. It’s been two weeks and I have yet to receive a call. I’m upset because I really don’t know if they really performed the $900 dollars of work. And I wonder if I really needed all of the services I have paid for in the last 6 years. The trust is gone! As a company the policy should be good customer service, not have customers questioning their service. More

Deo, my service advisor, went above and beyond to get me, an out-of-towner, back on the road. Many thanks for outstanding service in my time of need. an out-of-towner, back on the road. Many thanks for outstanding service in my time of need. More

Excellent Customer Service This is the second GMC truck I bought from D'Aundre. D'Aundre moves quickly to get you the best offer. I was very happy with the deal and outstanding This is the second GMC truck I bought from D'Aundre. D'Aundre moves quickly to get you the best offer. I was very happy with the deal and outstanding customer service from Brian and his Sales Team. More

Awesome Dealership We have always been Chevy people but after not being treated good at Priority Chevy after years of buying there, we decided to take our business elsew We have always been Chevy people but after not being treated good at Priority Chevy after years of buying there, we decided to take our business elsewhere. This is how we came across Southern GMC in Chesapeake. The people at GMC are great. They go above and beyond what is needed and asked for. Because of this in a month time we ended up buying 3 vehicles from them ( 2 personal and 1 work vehicle) Bryan, Shaun and Adam are all great. All three of them made it a mission to find what i wanted and then hunted it down and went to another state to get it for my personal vehicle. My sons they went to another one of their lots and got it so he could see it and the work truck was right there on the lot. Every single one of them was an easy process and anything extra that was wanted or needed they got or ordered. What other dealership do you know that would do that? A great dealership to buy from. We will definitely be going back there for our next vehicle ( which won't be long since we have another teenager.) 5 Thumbs up guys. Y'all hit this one out the park. More

Blake in serv dept unprofessional, incompetent, zero customer serv skills. Sales dept great, service dept SUCKS! Deserves -5 stars! I Should have gone across the street customer serv skills. Sales dept great, service dept SUCKS! Deserves -5 stars! I Should have gone across the street More

Mikul Brown was outstanding during the purchase of my mother’s 2020 Kia Sportage. Mikul was patience and professional, he was able to satisfy our request. We will definitely purchase a vehicle here again mother’s 2020 Kia Sportage. Mikul was patience and professional, he was able to satisfy our request. We will definitely purchase a vehicle here again. More

Great sales work guys The southern GMC buick and good salesperson and alls great with my transaction will lease again over and over again thanks for the good work The southern GMC buick and good salesperson and alls great with my transaction will lease again over and over again thanks for the good work More

Great car buying experience. Winston worked with me to get the best car and deal for my daughter. Great Christian man worth dealing with again. get the best car and deal for my daughter. Great Christian man worth dealing with again. More

Awesome Everything went perfectly my wife loves her new ride,been looking for 2 years and all the sudden it was there the perfect veh,thanks Everything went perfectly my wife loves her new ride,been looking for 2 years and all the sudden it was there the perfect veh,thanks More

Sweet I enjoyed the conversation and the comfort of buying a car with out any hassle or pressure . The last dealership I was at I really didn't appreciate t I enjoyed the conversation and the comfort of buying a car with out any hassle or pressure . The last dealership I was at I really didn't appreciate that a second salesperson having to come pitch the sales price. More