Southern Buick GMC Greenbrier

We had our car worked on in service. Took 2 weeks for them to diagnose the issue. It took another 2 weeks to get the repairs. We could never reach anyone, no one would call us back. We h Took 2 weeks for them to diagnose the issue. It took another 2 weeks to get the repairs. We could never reach anyone, no one would call us back. We had to drive out there and ask for up dates in person. When we finally got the car back they tried to charge us $400 more than was quoted and when I challenged it they were like “oopsies, our bad”. And 2 weeks later. The xxxx car still leaks. Waiting for a call back to see if they will warranty their work. More

Had an appointment arrived and after an hour was told they didn't have the parts, for my recall fix. Was told they'd call me the following week when they came in. My appointment was three weeks ago, stil they didn't have the parts, for my recall fix. Was told they'd call me the following week when they came in. My appointment was three weeks ago, still no call. Gas is not cheap and I drove 58 miles one way, still no call. What a sorry way to treat customers! More

Your service writers do not know what they’re doing your service riders. Do not call anybody back. My 2018 Kia soul has been in there since September 18. I’ve left messages and messages and messages and I g service riders. Do not call anybody back. My 2018 Kia soul has been in there since September 18. I’ve left messages and messages and messages and I get a text today from your service department manager that he’s on his way from the wedding. OK cool but why has my car been there almost a month and nobody has any answers customer service that your dealership is really bad. More

I've been a customer for over 20 years at this service center with only a few problems here and there including this last visit. I made an appointment 2 weeks out and when I got there they couldn't fine m center with only a few problems here and there including this last visit. I made an appointment 2 weeks out and when I got there they couldn't fine my appointment in the computer. They said they would squeeze me in, which they did ,but of course way past my appointment time. I was very annoyed. More

The waiting room was clean and neat and the service was good and amazing service good and amazing service More

My husband and I got there and the dealership took my car in immediately. We only needed an inspection and oil change. We were there for maybe an hour, possibly an hour and a half. No issues and no gripes ab in immediately. We only needed an inspection and oil change. We were there for maybe an hour, possibly an hour and a half. No issues and no gripes about the service! More

Decent service here. I like the upgrades with the video from the tech and the digital way to approve service. Communication was inconsistent. Got lots of messages and ema I like the upgrades with the video from the tech and the digital way to approve service. Communication was inconsistent. Got lots of messages and emails right after drop off with video and suggested work. But no updates once I declined the added $1000 of suggested work. Had to call to see if my car was ready. Dropped off the day before around 4pm for an 8am oil change the next day. Had to call 2pm to see if the work was done. Not a fan of the shop material added cost for a free oil change. Seems shady since I bought this vehicle in 2016 and had agreed to previous terms. More

I am waiting still 2 days now and I have had to call to get information. I was told I would get a call with an update today and its 430 and no one can answer where my truck is. This morning they could not get information. I was told I would get a call with an update today and its 430 and no one can answer where my truck is. This morning they could not even find it. This is disappointing More

Come in for known recalls per vin number. I stayed 2 hours for them to tell me I would have to come back they had to order the parts. Oh and wanted 50 dollars to loan me a car for the 2 hours I stayed 2 hours for them to tell me I would have to come back they had to order the parts. Oh and wanted 50 dollars to loan me a car for the 2 hours. Not friendly either worse service I ever received More

Good over all, I brought my car from gmc I'm enjoying my car love it car love it More