Southern Buick GMC Greenbrier

I went in only asking for express services covered under the warranty (oil change and tire rotation), they looked up my warranty and said we were good to go. After they finish the service they tell me my ti the warranty (oil change and tire rotation), they looked up my warranty and said we were good to go. After they finish the service they tell me my tire rotation warranty had expired and I had to pay full price for the service. I refused then they tried telling me I had to pay half price. I also refused because they should have seen the warranty expired when it was pulled up before the service was done to double check and prevent this exact thing from happening. I refused to pay for any service and picked my car up. This isn’t the first time I’ve had a very poor experience with them. More

Quick and professional every time! Will continue to get my car serviced at this location! Will continue to get my car serviced at this location! More

Delay after delay since November. Still no resolution. Wild goosechase. Someone better call me soon. Still no resolution. Wild goosechase. Someone better call me soon. More

Arrived & went to parts department, paid 4 my part then waited 40 minutes b4 the cashier got to my ticket, then another 35 minutes b4 someone mounted my part on my car,, part is working just fine. waited 40 minutes b4 the cashier got to my ticket, then another 35 minutes b4 someone mounted my part on my car,, part is working just fine. More

Megan Taylor was helpful in getting my truck back to me in a timely matter. in a timely matter. More

Engine light came on after this horrible service. They forgot to install the oil plug They forgot to install the oil plug More

Very good customer service. They were very polite. They gave good service and they let me know what was going on on my car and kept me updated.. They were very polite. They gave good service and they let me know what was going on on my car and kept me updated.. More

Great service today, very nice and quick. Thank you Sean for a great experience and professionalism Thank you Sean for a great experience and professionalism More

This service department did a fantastic job on my 22' Sportage. They were slammed busy but still kept me posted throughout the day. They did my Oil change and state inspection and then, without my even a Sportage. They were slammed busy but still kept me posted throughout the day. They did my Oil change and state inspection and then, without my even asking, changed my wiper blades! Quite a pleasant surprise. I left the dealership in heavy rain and immediately noticed! Thanks y'all and well done! More

Appointments are extremely backed up and I often have to wait 3-4 weeks before I can get my car repaired. Also, I can tell customer service wants to help but they have difficulty communicating between dep wait 3-4 weeks before I can get my car repaired. Also, I can tell customer service wants to help but they have difficulty communicating between departments such as services, parts, collision, and paint. Lastly, their recent price estimate for me failed to include labor, so there was an additional $300 to the repair that I was unaware of until payment. I can tell they try to meet the customer’s needs, but it seems there are problems stemming from the management level to ensure customer service is empowered to meet the customer’s requirements efficiently and fully. More