Southern Buick GMC Greenbrier

Poor service and couldn't even replace a standard windshield wiper blade. Took a full 8 hour shift to complete a 20 minute job. I was also told my vehicle would be finished around lunchtime. Work eth windshield wiper blade. Took a full 8 hour shift to complete a 20 minute job. I was also told my vehicle would be finished around lunchtime. Work ethic has diminished over the years and they lack urgency for other people's time. More

The service team front desk people are very helpful and very friendly. Always smiling. I very friendly. Always smiling. I More

I was told we probably needed a new engine. We stopped getting updated. So I called multiple times a day untill i finally got a responce. Then was told they needed to do one more test. Finally We stopped getting updated. So I called multiple times a day untill i finally got a responce. Then was told they needed to do one more test. Finally after over 3 weeks was told it just needed new spark plugs! What!? Almost a month and just needed new spark plugs. The only "good" thing was the diagnostic fee was waived. Will never return. There, I wasn't going to leave a review, hope you're happy now. More

I emailed numerous managers at this site for how horrible my experience has been and no one has responded at all but I’m not surprised as communication has been so unprofessional in this service center. I’d my experience has been and no one has responded at all but I’m not surprised as communication has been so unprofessional in this service center. I’d be happy to resend my complaint email to any one who cares enough to hold someone accountable. More

Check in and checkout was great. The advisor was courteous. The car service time was minimal. The cost was EXCELLENT- no charge. The advisor was courteous. The car service time was minimal. The cost was EXCELLENT- no charge. More

Amazing service and advice. Improvement over last year support. I looked forward to the future dealing with the advisor. Improvement over last year support. I looked forward to the future dealing with the advisor. More

The employees were great and helped me out a lot as I have to return again as well and so far the service is good. have to return again as well and so far the service is good. More

Was in and out efficienciently. Didn't try to upsell me. I switched to this GMC dealer for a better service experience and this was better. Didn't try to upsell me. I switched to this GMC dealer for a better service experience and this was better. More

Mariah and the whole team was friendly. Everything was quick, easy, and efficient. I appreciate the whole team! Everything was quick, easy, and efficient. I appreciate the whole team! More

Was told all items had been performed on the vehicle. Scheduled a ride to take me back to my car, once we arrived the state inspection had never been completed. Was then told by Alyssa it had actually be Scheduled a ride to take me back to my car, once we arrived the state inspection had never been completed. Was then told by Alyssa it had actually been completed by someone who was not authorized to be doing state inspections. After realizing the inspection had not been properly done I was told I would have to bring my vehicle back the next day....totally not convenient. Fortunately there was another gentleman behind the counter who took charge and told Alyssa that this would be handled. More