Southern Buick GMC Greenbrier

The service team was great. It seem like the service manager was trying to convince me that nothing was wrong with my Canyon from the previous service appointment, but he finall It seem like the service manager was trying to convince me that nothing was wrong with my Canyon from the previous service appointment, but he finally agreed to correct the problem that they caused. More

Poor experience at this last service on 9/2. My vehicle was dropped off at 10 am for front and rear brake service. After several hours and no update, I called at about 320 pm and was told by o My vehicle was dropped off at 10 am for front and rear brake service. After several hours and no update, I called at about 320 pm and was told by operator that the service desk wasn’t answering and they would send my info for follow up. I never received a call. I arrived in person at about 420 pm as I had to make childcare pickup arrangements by 5 pm. I was told the vehicle was being worked on and should be ready by 530. My vehicle was finally done min before close. I had previously been quoted less than $900 for this service (I have the form) and my total was $900 pretax and $923 including tax. This quote was the reason I moved forward with Kia service after calling around. Once I arrived to my vehicle, the tech left the plastic on the seat and paper on the floor. I was disappointed and frustrated by this experience and didn’t feel valued as a customer, especially one paying such a fee for services rendered. More

Very professional and friendly. Service reps, are knowledgeable. My was returned in a quick time frame Service reps, are knowledgeable. My was returned in a quick time frame More

This whole mess started as an oil change. I left my info and was told that someone would call me and schedule an appointment. They never called. I called back the next day and got hold of a I left my info and was told that someone would call me and schedule an appointment. They never called. I called back the next day and got hold of a man who made an appointment and it was set up. I waited for the car and a young woman told me that the car was ready but needed other things . The A.C. compressor clutch was not working and brakes and rotors needed replacing. Total bill..1949.91. I declined the work but took the paperwork home to discuss with my husband. I looked up my warranty and saw that it was still good for the compressor clutch. I called the service department on 8-1 and talked to a man and told him about the warranty. He said he would have someone call me back . That call never happened. I called back at 1:34 and talked to a female about my extended warranty. She said she would have the service manager call me back. That also never happened. My husband and I went to the dealership and talked to Antwan who said that Allysa was doing our paperwork and she would be told to contact us that day. That also never happened. I called the service again . No answer. Later that day Allysa called and said that their was a problem with the warranty company and to bring the car in as a technician had to write up more info on the compressor issue. I dropped off the car and Allysa called very late that day to say that the warranty work would be done and the car would be ready soon. I picked up the car the next day and paid my 250 deduction. Allysa was not at the dealership at that time. In conclusion , it appears that nobody calls customers back and the service department is a mess. I took my car to Big Al's and was told that 4/32 on the brakes was fine but within 6 months they would need to be looked at for possible replacement. My service experience at Southern was bad and I would give it no stars if possible. Between no call backs and having to bring my car back to the dealership, it was just a mess. I bought the car at Southern but will never buy another one there . The service department is very unprofessional except for Antwan. The service manager never even called. That shows me that customer service is not a priority at the dealership. I know that service must be done to keep my extended warranty intact. However, I will not be getting it done at Southern. Unless it is free inspections or free oil changes, I don't want to deal with your service department. More

My car inspection went well. The staff at Greenbrier Kia service department are awesome! I would definitely recommend this dealership to any and all. The staff at Greenbrier Kia service department are awesome! I would definitely recommend this dealership to any and all. More

Simple and quick Price was a little higher than I expected. You should offer coupons or deals. expected. You should offer coupons or deals. More

They helped me find the perfect car to fit my budget. I thought a brand new car was out of my range, but surprisingly, I drove home in one! I thought a brand new car was out of my range, but surprisingly, I drove home in one! More

The dealership is very nice. It has kept neat and clean. We were made very welcome. The people in the dealership were very courteous and polite as well as very professional. It has kept neat and clean. We were made very welcome. The people in the dealership were very courteous and polite as well as very professional. More

They were very pleasant, courteous and professional. I would highly recommend them to any one of my family or friends. It was a pleasure doing business with them. I would highly recommend them to any one of my family or friends. It was a pleasure doing business with them. More

Everyone was welcoming and polite . Great car buying experience. No pushy salesman and it didn’t take all day . Great car buying experience. No pushy salesman and it didn’t take all day . More