Southern Buick GMC Greenbrier

Poor communication. Inability to fix the problem. Had bring vehicle back twice. I was very disappointed. Inability to fix the problem. Had bring vehicle back twice. I was very disappointed. More

Never answer the phone, aside from that, good service. Seems like in 2 years of me owning my Kia, I have to drive up to talk to someone, yes someone in sales will answer, but transfer to service, no one, Seems like in 2 years of me owning my Kia, I have to drive up to talk to someone, yes someone in sales will answer, but transfer to service, no one, fix that and I'd be amazed More

Always on point fast the receptionist is always nice the Collison center the people are nice and when I sae my car wow it looked brand new the Collison center the people are nice and when I sae my car wow it looked brand new More

Quick turn around and and a fair price. Good customer service I appreciated the quality of the fix Good customer service I appreciated the quality of the fix More

Wonderful Great experience every time, good service. .. And I like the remodeling and the mechanic that worked on my car.... .. And I like the remodeling and the mechanic that worked on my car.... More

I had been called and told I needed new breaks and that they could order them and it would be ready by the time I got there. I agreed to service. The lady had an attitude when I came to pick up, acting lik they could order them and it would be ready by the time I got there. I agreed to service. The lady had an attitude when I came to pick up, acting like it was my fault that the car was not ready, because the delivery of the parts was late arriving. I had not problem waiting, and went to sit in my car to wait for a phone call. When she called she then tried to charge for the lifetime oil change and inspection. At this point I was starting to get upset, as I had never had to pay for either of these before. She informed me that because I bought from Perry that it was not being done anymore and that I should have gotten a letter informing me. I told her that I had only been notified when they had bought Perry and informed me that they would be including me in their lifetime free state inspections and oil changes. She seemed even more irritated and said that she would take the charges off this time, but it would never happen again. I proceeded back into the building, paid the service fee for the breaks and was then asked to wait outside for them to pull my vehicle around and park it for me to be able to pick it up later, as I did not have a second driver with me at that time. They then tried to deliver wrong vehicle/keys, and acted like it wasn't a big deal. Had I not been waiting outside where they were going to park my car(what I was told to do) I never would have known the car/keys were wrong. I would have driven home and been shocked when I came to actually drive my car home that evening. I don't now if the policy has More

The only asset here is Antwan Pair, service writer! ! Above and beyond! I see why the staff is jumping ship! Very sad! The Shepherds should have never sold the Southern dealership franchise! Out of town ! Above and beyond! I see why the staff is jumping ship! Very sad! The Shepherds should have never sold the Southern dealership franchise! Out of town; absentee owners don’t have a clue! More

Serviced vehicle quickly. Service advisor was professional. Renovations finally completed on the service center area. Service advisor was professional. Renovations finally completed on the service center area. More

Excellent service on both the sales side and service side. Southern Greenbrier has done a complete 180 from where they were a few years ago. I can't recommend them enough. side. Southern Greenbrier has done a complete 180 from where they were a few years ago. I can't recommend them enough. More

Your service is not very good matter of fact it is the worst I ever deal with worst I ever deal with More