Southern Buick GMC Greenbrier

When I first arrived I told Mariah that was 30 minutes early for my 10:00 appointment for maintenance services. She asked me if I were dropping off my car and I told her no that I plan to wait for the rep early for my 10:00 appointment for maintenance services. She asked me if I were dropping off my car and I told her no that I plan to wait for the repairs. When an hour and 45 minutes had passed I went to check with her to see how much longer would it be before my car was finished. She called in the back and I was told another 15 to 20 minutes. 11:30 the mechanic came out to ask me where was my wheel lock key. I asked him was he just now getting ready to work on my car and he said yes. He said there have been some miscommunication and thought I was a walking rather than a scheduled appointment. I could not find the lock key ., the services for my tires was not done. If they would have gotten to my car when they were supposed to. Then I would not have had to wait half the day for nothing. More

It was overall good. I was hoping to get a phone call to discuss additional costs in serbice before pickup, but did not. I received an unexpected >$900, which was discuss I was hoping to get a phone call to discuss additional costs in serbice before pickup, but did not. I received an unexpected >$900, which was discussed with me during pick up. I understood the vehicle needed some added services, but a heads up would've been nice. I also happened to notice that my state inspection is due the following month, it would've been nice to get done and out of the way to avoid having to visit the service center a second time in a row. These are just a few attention to detail items that I have noticed in past service centers that go a long way im customer service. I'm a single working mom, so I need all the help I can get. Thanks. More

I was in and out very convenient I came in. They got right to it and before I know it it was finished very convenient for me. They got right to it and before I know it it was finished very convenient for me. More

Agent was very pleasant and helpful and service was quick as a walk in Good service as a walk in Good service More

They were accommodating and understanding with my fast needed to go to work. They listened and got me out in a reasonable time. needed to go to work. They listened and got me out in a reasonable time. More

Quick friendly service. I appreciated that the where able to service my vehicle before my appointment time and even sent a video of my oil change I appreciated that the where able to service my vehicle before my appointment time and even sent a video of my oil change More

Great communication - relatively fast turnaround and top notch customer service Antwan was extremely helpful and say to get in touch with. And so far my transmission is running great notch customer service Antwan was extremely helpful and say to get in touch with. And so far my transmission is running great More

Just overall good service. Waiting area was clean and the staff was very personable. Dont have anything else to say. Waiting area was clean and the staff was very personable. Dont have anything else to say. More

Had an appointment for routine maintenance. Was in and out pretty quick Over all good Was in and out pretty quick Over all good More

He was very helpful he help me as best as he can I highly recommend him to anybody good job Tony -Bernisha recommend him to anybody good job Tony -Bernisha More