Southern Buick GMC Greenbrier

Outstanding service across the board! They actually know what they are talking about unlike their counterparts at Kia Virginia Beach They actually know what they are talking about unlike their counterparts at Kia Virginia Beach More

my service was very quick! the waiting area is nice and stocked with coffee snacks and free water! i don’t mind waiting for my car to be serviced when im there! the waiting area is nice and stocked with coffee snacks and free water! i don’t mind waiting for my car to be serviced when im there! More

Service was outstanding and our service coordinator was excellent, polite and most helpful. It’s great when you walk into a place and you are recognized as prior customer. excellent, polite and most helpful. It’s great when you walk into a place and you are recognized as prior customer. More

If I could give a zero Star review I would. The advisor's working at the service station are the worst, disrespectful, lying rude people I have ever met. I've been a customer with Southern Kia The advisor's working at the service station are the worst, disrespectful, lying rude people I have ever met. I've been a customer with Southern Kia since 2012 and the people that they have hired for their service advisors recently should be trained better in customer service. Do better. More

We had our car worked on in service. Took 2 weeks for them to diagnose the issue. It took another 2 weeks to get the repairs. We could never reach anyone, no one would call us back. We h Took 2 weeks for them to diagnose the issue. It took another 2 weeks to get the repairs. We could never reach anyone, no one would call us back. We had to drive out there and ask for up dates in person. When we finally got the car back they tried to charge us $400 more than was quoted and when I challenged it they were like “oopsies, our bad”. And 2 weeks later. The xxxx car still leaks. Waiting for a call back to see if they will warranty their work. More

Had an appointment arrived and after an hour was told they didn't have the parts, for my recall fix. Was told they'd call me the following week when they came in. My appointment was three weeks ago, stil they didn't have the parts, for my recall fix. Was told they'd call me the following week when they came in. My appointment was three weeks ago, still no call. Gas is not cheap and I drove 58 miles one way, still no call. What a sorry way to treat customers! More

Your service writers do not know what they’re doing your service riders. Do not call anybody back. My 2018 Kia soul has been in there since September 18. I’ve left messages and messages and messages and I g service riders. Do not call anybody back. My 2018 Kia soul has been in there since September 18. I’ve left messages and messages and messages and I get a text today from your service department manager that he’s on his way from the wedding. OK cool but why has my car been there almost a month and nobody has any answers customer service that your dealership is really bad. More

I've been a customer for over 20 years at this service center with only a few problems here and there including this last visit. I made an appointment 2 weeks out and when I got there they couldn't fine m center with only a few problems here and there including this last visit. I made an appointment 2 weeks out and when I got there they couldn't fine my appointment in the computer. They said they would squeeze me in, which they did ,but of course way past my appointment time. I was very annoyed. More

The waiting room was clean and neat and the service was good and amazing service good and amazing service More

My husband and I got there and the dealership took my car in immediately. We only needed an inspection and oil change. We were there for maybe an hour, possibly an hour and a half. No issues and no gripes ab in immediately. We only needed an inspection and oil change. We were there for maybe an hour, possibly an hour and a half. No issues and no gripes about the service! More