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Southern Buick GMC Greenbrier
Chesapeake, VA
2,941 Reviews
Southern Buick GMC-Greenbrier – Your Destination for Value and Selection! Discover an impressive inventory of new Buick and GMC trucks and SUVs at unbeatable prices – proudly serving Chesapeake, Suffolk, Norfolk, and Virginia Beach.
When you buy from Southern, you’re not just getting a vehicle — you’re joining the Southern Hospitality Buyers Program, which includes: Lifetime Oil Changes, Lifetime Virginia State Inspections, Service and Parts Guarantee plus So Much More!
We’re part of the Southern Auto Group, The Largest Auto Group in Hampton Roads! Visit us today at Southern Buick GMC-Greenbrier — where great deals and exceptional service come standard.
Before You Buy, Give Southern a TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,941 reviews
Verified Customer
August 17, 2025
Southern refused to find the root cause of a rattling noise coming from a door panel under warranty. Door panel was never removed for investigation of said rattling, and the general manager “suggested” I noise coming from a door panel under warranty. Door panel was never removed for investigation of said rattling, and the general manager “suggested” I take my truck elsewhere because they could not find the issue, yet it was admitted by another employee he was tired of dealing with me. Every time I arrived for service and was promised a loaner I either had to wait for repairs to be completed, find a ride, or finally sent to the lynnhaven location as greenbriar has no GM loaner vehicles for warranty. If I wanted a rental I was directed to seek reimbursement through GM. Customer service - 0 Knowledge of their product - 0 Ability to retain customers - 0….to the point I’m considering trading for a ford. More
by JB
Employees Worked With
August 16, 2025
Courteous. Knowledgeable and accommodating. The staff was very knowledgeable when it came to answering my questions. Positive demeanor. Knowledgeable and accommodating. The staff was very knowledgeable when it came to answering my questions. Positive demeanor. More
by SELINAVAUGHAN3
Employees Worked With
Rebecca and another young man at the front service desk.
August 16, 2025
They've had my car now for 11 days to install dealer installed options! If I'd known that I wouldn't have ordered them. installed options! If I'd known that I wouldn't have ordered them. More
by gw-vab
Employees Worked With
August 16, 2025
They did an outstanding job, very professional and courteous. They did they job very quickly! courteous. They did they job very quickly! More
by JMIKEPALMER
Employees Worked With
August 16, 2025
I originally brought my car in for a recall. I was later told the next day that the part needed to be ordered and they would call me once it arrived. The service department called and I made an I was later told the next day that the part needed to be ordered and they would call me once it arrived. The service department called and I made an appointment to bring the car back. I dropped the car off on a Wednesday night and you all kept it for over a week! There was zero communication on the status of the car unless I initiated it and phone calls are never answered. The next thing I know, I received a phone call from the service department stating that the spoiler of my car had just come in and would I like to make an appointment to have the work done. I told the lady that they had had my car for over a week!! When I asked if I could have a loaner car, I was told that she would have to ask her manager. There was no sympathy or apologies given. I then told her that I would appreciate my car being ready by tomorrow and was told that they would try to do that but no guarantees could be made. I find this to be absolutely unacceptable. It’s very disappointing to me because I had a wonderful experience with the sales team and it’s a completely different story with the service department. More
by BUSYB3
Employees Worked With
Merril gets five stars in the sales dept
