Southern Buick GMC Greenbrier

bought a used car from them. They claimed they did an inspection and oil change but if they had done an oil change they would have known the engine was bad. 2 weeks after getting They claimed they did an inspection and oil change but if they had done an oil change they would have known the engine was bad. 2 weeks after getting the car, I need a whole new engine. All kinds of metal in the oil. Salesman stopped talking to me, told me to contact finance manager and he won't respond. No one will tell me who the general manager is. 30 day tags and need a new engine. Go somewhere else. ​ More

Car was serviced fast however when I went to pick up my vehicle I had to search for my vehicle in the back of the building by myself. When I found my vehicle my back window was rolled down and it had been vehicle I had to search for my vehicle in the back of the building by myself. When I found my vehicle my back window was rolled down and it had been raining all day More

This dealership has been servicing my vehicles for over twenty years. Great Service!! Very Professional. twenty years. Great Service!! Very Professional. More

Mikul was awesome. He went above and beyond to help and make sure we got the deal we wanted. The rest of the process left a lot to be desired. The finance part, whil He went above and beyond to help and make sure we got the deal we wanted. The rest of the process left a lot to be desired. The finance part, while we paid cash for the vehicle, was a huge sales pitch to the extended warranty. That's fine, that's their job. The figures regarding the price of the various programs was not straight forward. Quite a few of the items on the list shown as included in the extended warranty, were actually part of the manufacturer's warranty - misleading to say the least. It's amazing how much less expensive "Cadillac" plan became when you said you just wanted the base coverage. So we finally agreed on a number, I looked at it as how much more I would have to write a check for - I already had a cashier's check for the cost of the car. No, the number they quoted me for the extended warranty included my down payment - that was part of the sales deal, not the warranty/finance deal. Sure enough the warranty number I was quoted was lessened by my down payment. I was furious. I was ready to stop the warranty discussion. My wife, not liking conflict, said just go ahead, pay it. It was an additional $1,000. This is the reason people hate car dealerships. We are locked into going to Southern Kia for service to take advantage of the oil changes, etc... (All dealerships do that now, nothing special). I won't step foot into on of Southern's showrooms again. All said and done, I forked over $64,000 cash that day. That aside, it was the worst new car buying experience I have had in the last forty years. During that time I have purchased more than twenty-five new cars for cash. More

Central located for me. Clean and attentive service deptment. Time to accomplish work was shoter then expected Clean and attentive service deptment. Time to accomplish work was shoter then expected More

Quick service professional staff only glitch was the auto generated text from service were not answered when I respond and or replied. generated text from service were not answered when I respond and or replied. More

Service advisor had to call the day of my service appointment, nobody did anything with my truck while he was out. Could not get a hold of anyone since they use an offsite call center that forwarded appointment, nobody did anything with my truck while he was out. Could not get a hold of anyone since they use an offsite call center that forwarded my message to the advisor that was out. Went in the next morning and the on duty manager told me if I was going to raise my voice he was going to walk away. Was promised to hear from the service manager and his boss but shockingly I have not heard from neither since. The most miss managed service center I have ever dealt with, To the point it is not worth my time for even the free oil changes and state inspections. Would give zero stars if possible. More