Southern Buick GMC Greenbrier

Poor communication, waiting area not suitable for children, and vehicle still acting up after bringing it in 2 times with same result but took over 1 month to go in with appointment to be told it wil children, and vehicle still acting up after bringing it in 2 times with same result but took over 1 month to go in with appointment to be told it will take all day to get it see. More

Personable pleasant staff Knowledgeable Answered all my questions without prejudice to the dealership or brand The process was for the most part continuous with very little down time between steps all my questions without prejudice to the dealership or brand The process was for the most part continuous with very little down time between steps in the process. More

I brought my car into to find out why my oil light would come on sporadically and my car was full of oil, to have a diagnostic done, no leaks found but still having the same issue. All I got was an I don’t come on sporadically and my car was full of oil, to have a diagnostic done, no leaks found but still having the same issue. All I got was an I don’t know. Waited 5 hours for an I don’t know. More

After car detail there was still trash inside car, washer fluid not filled, navigation not updated. No response in over 2 weeks. fluid not filled, navigation not updated. No response in over 2 weeks. More

An excellent experience. Reggie was fair and honest, which is very difficult to find at a car dealership. Highly recommend working with him again! Reggie was fair and honest, which is very difficult to find at a car dealership. Highly recommend working with him again! More

Everyone was very nice. Unlike the service at the VB location my wait was minimal compared to 41/2 hours at the VB location Unlike the service at the VB location my wait was minimal compared to 41/2 hours at the VB location More

Did not fix the problem. Charged almost 500.00. No exit test drive to see if problem solved. I'll never recommend. Charged almost 500.00. No exit test drive to see if problem solved. I'll never recommend. More

No comment at this time tks All was good until doing the buy back ended. The renter was taken 3 days before the buy date appointment. That I didn’t like at all. buy back ended. The renter was taken 3 days before the buy date appointment. That I didn’t like at all. More

I did not have a very good experience with the service during my recent visit at Southern. I scheduled an appointment to have a known issue evaluated by one of their trained technicians. Due to the volume during my recent visit at Southern. I scheduled an appointment to have a known issue evaluated by one of their trained technicians. Due to the volume of appointments they were setting, I had to wait a couple of weeks for my appointment. No issue there...but when I arrived for my 11am appointment, I informed the team that I would be waiting on site for news about my daughter's vehicle. My keys were taken and though one team member walked through the lobby giving periodic updates, where possible, I was told multiple times that they would check on my vehicle. Well, making a long story short, my car was not even pulled into the bay until 3pm in the afternoon (4 hours AFTER my scheduled appointment). When the tech was finally able to look at my vehicle, he apologized for not getting to my car sooner but the "paperwork" didn't indicate that I was waiting on site so he prioritized other cars instead. After waiting the better part of my work day to have my car evaluated, the tech wasn't even able to reproduce the issue so they had to rely on a video that I took previously to make an educated guess about the problem before handing me an $800+ estimate along with a $200 bill for the "diagnostic time. My time at the dealership was made up of everything that people dislike about going to a dealership ending with time and money being wasted. The bright spot in this series of unfortunate events was the Technician who was VERY personable and understanding. I was already apprehensive about going to Southern after a previous poor experience but this was confirmation. I won't be wasting any more time or money at this establishment. More

10/23 Questioned during purchase of vehicle the need for LoJack since car has Kia Connect. I was told it was already installed so I need to keep it. I had to wait hours on purchase day to obtain a number f LoJack since car has Kia Connect. I was told it was already installed so I need to keep it. I had to wait hours on purchase day to obtain a number for the LoJack. Finally finance obtained that number. 10/24 I returned to Kia and Kristopher Pollock our very professional salesman went over all the features of the car and helped with setting up Kia Connect and Android Auto. We got car home and after a day or so the LoJack feel down from under dash near driver feet. Our LoJack app said LoJack needed to be activated.10/27 I talked with Dave is see vice and he said bring car to service and he will get things fixed. 10/29 I took car back and my very professional salesman, Kristopher took my car around to service for me to get LoJack installed better and prevent it from falling and dangling near driver feet. The LoJack was to be activated and a recall was also fixed. 10/29 after I got home I checked my app and it still says LoJack not activated. I let Kristopher know. He said he will talk with finance and getback to me. 10/30 I called Kia service and a lady answered. I told her about the situation and she said she did not have any appointments until next week. I asked if I could take car to Southern Hyundai since it is much closer to me. She said no I could take it to Kia in Virginia Beach. I told her that is even further away. I am out of town next week so I have an appt for 2 weeks away. We started purchase of vehicle on 10/18. We filled out all the credit information. It was evening on a Sat and we did not think we had time to finish purchase that day. We were going out of town and made an appt to pick up car on 10/25. We waited over 2 hours for finance to obtain LoJack number or code? LoJack to get activated and finish signing finance papers. So between first starting to purchase car, 2 visits, return to learn all about car and get connected to Kia connect, LoJack not working and dangling at my feet and recall, and now having to return AGAIN for the LoJack we did not even want, I will be turning to Kia 5 times. I live 1 mile outside the Suffolk city line and with traffic this is not a fun drive or good use of my time. We did not go to First Team Kia near our home because we had already bought a Kia Sol from Southern. We had good results with that purchase, but I am losing my faith in Southern Kia Dave in service was very nice and accommodating. Kristopher Pollock in sales has been very professional, knowledgeable and accommodating. Kris was told the LoJack was activated yesterday by service department. I asked the lady in service if it could be my app? She just kept insisting I make an appointment. She was not very helpful. More