Southern Buick GMC Greenbrier

Poor communication, waiting area not suitable for children, and vehicle still acting up after bringing it in 2 times with same result but took over 1 month to go in with appointment to be told it wil children, and vehicle still acting up after bringing it in 2 times with same result but took over 1 month to go in with appointment to be told it will take all day to get it see. More

Personable pleasant staff Knowledgeable Answered all my questions without prejudice to the dealership or brand The process was for the most part continuous with very little down time between steps all my questions without prejudice to the dealership or brand The process was for the most part continuous with very little down time between steps in the process. More

I brought my car into to find out why my oil light would come on sporadically and my car was full of oil, to have a diagnostic done, no leaks found but still having the same issue. All I got was an I don’t come on sporadically and my car was full of oil, to have a diagnostic done, no leaks found but still having the same issue. All I got was an I don’t know. Waited 5 hours for an I don’t know. More

After car detail there was still trash inside car, washer fluid not filled, navigation not updated. No response in over 2 weeks. fluid not filled, navigation not updated. No response in over 2 weeks. More

An excellent experience. Reggie was fair and honest, which is very difficult to find at a car dealership. Highly recommend working with him again! Reggie was fair and honest, which is very difficult to find at a car dealership. Highly recommend working with him again! More

Everyone was very nice. Unlike the service at the VB location my wait was minimal compared to 41/2 hours at the VB location Unlike the service at the VB location my wait was minimal compared to 41/2 hours at the VB location More

Did not fix the problem. Charged almost 500.00. No exit test drive to see if problem solved. I'll never recommend. Charged almost 500.00. No exit test drive to see if problem solved. I'll never recommend. More

No comment at this time tks All was good until doing the buy back ended. The renter was taken 3 days before the buy date appointment. That I didn’t like at all. buy back ended. The renter was taken 3 days before the buy date appointment. That I didn’t like at all. More

I did not have a very good experience with the service during my recent visit at Southern. I scheduled an appointment to have a known issue evaluated by one of their trained technicians. Due to the volume during my recent visit at Southern. I scheduled an appointment to have a known issue evaluated by one of their trained technicians. Due to the volume of appointments they were setting, I had to wait a couple of weeks for my appointment. No issue there...but when I arrived for my 11am appointment, I informed the team that I would be waiting on site for news about my daughter's vehicle. My keys were taken and though one team member walked through the lobby giving periodic updates, where possible, I was told multiple times that they would check on my vehicle. Well, making a long story short, my car was not even pulled into the bay until 3pm in the afternoon (4 hours AFTER my scheduled appointment). When the tech was finally able to look at my vehicle, he apologized for not getting to my car sooner but the "paperwork" didn't indicate that I was waiting on site so he prioritized other cars instead. After waiting the better part of my work day to have my car evaluated, the tech wasn't even able to reproduce the issue so they had to rely on a video that I took previously to make an educated guess about the problem before handing me an $800+ estimate along with a $200 bill for the "diagnostic time. My time at the dealership was made up of everything that people dislike about going to a dealership ending with time and money being wasted. The bright spot in this series of unfortunate events was the Technician who was VERY personable and understanding. I was already apprehensive about going to Southern after a previous poor experience but this was confirmation. I won't be wasting any more time or money at this establishment. More