Southern Buick GMC Greenbrier

Incredible Experience This was my second purchase from Southern GMC Greenbrier and it was incredible. Jesse Bell III was the absolute best to work with! The team took care This was my second purchase from Southern GMC Greenbrier and it was incredible. Jesse Bell III was the absolute best to work with! The team took care of everything!! More

Worst Experience Ever and EVEN WORSE SERVICE!!! I purchased a brand new 2016 Yukon Denali for my wife in December of 2016. Shortly after (less than 2 months after purchase date), my wife started ex I purchased a brand new 2016 Yukon Denali for my wife in December of 2016. Shortly after (less than 2 months after purchase date), my wife started experiencing multiple problems: *service camera lights *Infotainment console shorting out *clicking noises from the dash *rough (I mean throw you in your seat; roughly) shifting transitions from gear to gear but particularly downshifting...on one occasion the transition between gears was so rough the seatbelt left marks on a 10 year old passenger. *instrument panel....speed, gear, gas, rpm and etc...goes completely dark. Yes; completely dark other than than series of warning/service lights that scroll across. So what do you do? It's a brand new $80,000 vehicle....you take it for service; right? Keep in mind this is my wife's car; the one in which she drives my children. Wrong!!! We were told on the ridiculously numerous occasions when we took it in for service that there was nothing they could do unless the light remained on. The service issues and concerns continued to mount!! We were told everything from they were waiting for an update to there was no recall. One tech even said we would have been better off to keep the one we traded in. We were even told they didn't know what to say....that they had a 2017 doing the same thing!! On my last service occasion, I heard them telling another client over the phone the same line of nonsense I have been hearing for the past 14 months. After doing some research, I found that my complaints are the same as numerous other Yukon owners. It reached the point where I was forced to hire an attorney. I am disgusted!! How ridiculous it is to be forced to acquire legal representation in an effort to get them to do what they should have in the first place.....STAND BEHIND the $80,000 vehicle they sold me. More

Against all odds After being told my car was totalled, I knew I would have to find something to replace it... biggest nightmare when the paperwork is slow and I can't After being told my car was totalled, I knew I would have to find something to replace it... biggest nightmare when the paperwork is slow and I can't physically go without a car for us (hubby, me, 3 little girls) for work, daycare and doctor appointments (because of an accident with no fault to me).... well, bank, insurance (of accident), my car insurance, we're all giving me a runaround since 12-6-12 and in steps SOUTHERN... THEY GOT ME INTO THIS CAR, WITH AN AMAZING WARRANTY AND SOUTHERN HOSPITALITY PACKAGE AND WORKED WITH FINANCIAL INSTITUTIONS (other than mine) to make all of this possible.... and still lowered my car payment than it was! Jessie Bell III was the most wonderful person to make such a difference in all of this chaos.... he made it all possible! So now my car payment on my new Kia is lower than before and I don't have to worry about any repairs, and it is safer by far than my previous Camry... and has way more features! It has been such a blessing to work with the folks at SOUTHERN! If I could request, because everyone knows the rest of the drama... that everyone like this THROUGH SPARK... IF I GET 199 LIKES IN 30 DAYS THEY WILL MAKE MY FIRST CAR PAYMENT, y'all know I could use that because of the Christmas MIRACLE post.... and because I still have to make my totalled camry car payment and insurance on the totalled car this month and possibly next. Please like it and if you share tag me so I can follow up with this:) thanks so much for all the support.... if anyone is even remotely interested in a new car with tons of upgrades and amazing warranty and amazing staff... GO to SOUTHERN I'M ON MY SOAPBOX SAYING IT'S AMAZING WHAT THEY CAN DO... ESPECIALLY JESSIE BELL III More

A VERY PROUD OWNER OF A 2017 KIA FORTE!!! If you want the right price & the right deal come to GMC-KIA. Come see Roger McLain he'll do whatever it take to get you in a new ride today. Don't se If you want the right price & the right deal come to GMC-KIA. Come see Roger McLain he'll do whatever it take to get you in a new ride today. Don't settle for nothing used when you can have new. He did it for me, he can do it for you too!!! More

Very rude worst customer service EVER!!! LIE AFTER LIE, in regards to my appt, price, and pick up date They hit my car door on the garage when they were returning to me, I watched it with LIE AFTER LIE, in regards to my appt, price, and pick up date They hit my car door on the garage when they were returning to me, I watched it with my own eyes!!! Thanks for the huge dent, and my time wasted. No respect for their customers!!! Please save yourself the hassle!!! More

Kia Soul I've been to at least 10 other dealerships in Hampton roads. Never before have I actually had fun buying a car. And the people are just the best!!!! M I've been to at least 10 other dealerships in Hampton roads. Never before have I actually had fun buying a car. And the people are just the best!!!! Mike Coard, Will Courtier, and Todd are truly the best!!! More

Very deceptive dealership This dealership failed to deliver on its promises! The customer service was very unprofessional and deceptive! We were led to believe our warranty wou This dealership failed to deliver on its promises! The customer service was very unprofessional and deceptive! We were led to believe our warranty would stay the same when we upgraded vehicles! Been getting the run around every since! Definitely is our last time doing business with this dealership and will not recommend any referrals! More

Went above and beyond to avoid warranty claim. I took my 1999 Suburban to Southern GMC to have a warrantied transmission serviced. The transmission was put in one year ago and I had lost all high g I took my 1999 Suburban to Southern GMC to have a warrantied transmission serviced. The transmission was put in one year ago and I had lost all high gears while driving home. While I was upset given that I paid $2300 to have it replaced with a certified GM part I was relieved to know that I was covered under a 3yr/100,000 mile warranty. An hour or so after I had the truck dropped off I recieved a phone call telling me that the transmission that was installed was not a GM transmission. I am a very mechanically inclined individual who does most of my repairs myself and only take this truck into a shop when I want a warranty with a part (like a transmission) When I had this part installed I drove with the mechanic to the dealer to purchase it and like a hawk watched him install it so that I knew it wouldnt be switched with a rebuilt one. I knew that the rest of my visit would be terrible from this point forward as they seemed to want to get out of a warranty claim. I arrived back at the dealer to hear this story from the horses mouth that indeed this was not a GM transmission because it has gold paint on it. The "gold paint" was a mixture of sand and mud which could be wiped off with a finger. They then begin to tell me that I had exposed wires from my upstream 02 sensor which was making the truck run terrible. I began to think "I just hard wired those and triple twisted and insulated them with electrical tape. PLEASE don't tell me that he yanked them out because he was curious because that was a pain to get the pin out right." Indeed he did which has nothing to do with the issue I brought the truck in for. Then they tell me that the transmission came off a 2000 chevy van which if true doesnt matter because they use the same 4L60E transmission. Lastly they say it wouldnt be covered anyway because the radiator sprung a leak into the transmission cooler and was leaking all my radiator fluid into the transmission and vice versa. At this point I told them stop since they didnt want to listen to me anyway and get my truck off the lift. To avoid having anything to do with them again I drove all the way to Richmond to Hendricks Chevy to purchase a new transmission. Upon bringing it home I got to work dropping my old Trans out and comparing to the new one SURPRISE! They are identical same stickers same part number and same bolt pattern. I replaced the transmission in a day and got to work on my cooling system I dotn ahve the capability to perform a smoke test to see if they were correct in the assumption that the trans cooler was leaking into the radiator so I replaced it anyway. I had to rewire all the wires they carelessly yanked out and lastly the one thing that made me right this review. After I replaced everything my truck ran terribly like it had no communication with the ECU (Computer) I thought it was my work so I wasted 3 hours triple checking all my connections and wiring only to find that they had unplugged and entire wiring harness from my ECU which by the way is not how you test any vehicle that has an OBDII computer. That could've caused permanent damage to one of the most expensive parts of any vehicle. In closing I was in the market for a new truck and given that my Chevy has ran 16 years and almost 300,000 miles like a champ I was going to look at your dealership. After this nonsense of an experience I will drive 750 miles back home to James Martin Chevy for that purchase. My experience only makes me wonder how many people have fell for these dishonest tricks. More

Worst Customer Service The intention of this post is not for the sale of a car but to give a review of our experience with Southern GMC. At first, the staff at Southern GMC The intention of this post is not for the sale of a car but to give a review of our experience with Southern GMC. At first, the staff at Southern GMC was very helpful and kind. When Southern GMC could not work the deal that we were looking to meet, we decided to take our shopping for a truck elsewhere. Before I continue, we were going to be trading a 2013 GMC Terrain SLE-1 that they wanted to buy from us for $15,000. You should also know that this vehicle with 17,500 miles has sold on lots in our area for $21,900 - $22,500. We were very insulted with the value that we were given on our trade in and even more insulted when they could not meet the out the door price on the new truck we wanted. Again, as a business they have a right to make money and sell the truck for whatever they wish and we as a consumer have the right to shop elsewhere, so that is what we did. Several weeks later we contacted Suttle GMC in Newport News to see if they had any trucks that met our needs. Unfortunately the lot did not have anything that we were looking for and told us they could do a search for the perfect truck at other dealerships. Suttle of course found the same truck on Southern GMCs lot and told us they could get the truck for the out the door and monthly price we were looking for. Miraculously, when we placed a $750 deposit for Suttle to secure the truck from Southern GMC we received an email from Southern GMC asking us if we were still interested in the truck because they had come out with new incentives. Our response: get the truck to the out the door price and we have a deal. Later that day, we received a phone call from Southern saying unfortunately the truck had been sold (of course to Suttle). Suttle GMC then contacted us saying they were having difficulty obtaining the vehicle. Southern GMC realizing that the truck we were interested in was being sold to a competing dealer in the area, refused to transfer the truck to Suttle GMC. Southern GMC somehow learned that we were the interested buyers on the truck and apparently didn't want to lose our business, however they did nothing to earn our business back. We had several conversations with two of the managers from Southern GMC to which we were treated extremely rude. We were told by both Bryan and Steve (Southern GMC managers) that they did not HAVE to sell the truck to Suttle and that they wouldn't because we were their customers. It all seemed very childish and petty. I am sorry, but we were never their customers because we never purchased a vehicle from them; we were merely guests. We then again asked them to get the truck to the price we wanted and we would buy the truck. One of the managers contacted us back several hours later saying they could not make the deal and that they weren't willing to lose money on the truck that Suttle was. I have no explanation for why one dealership was willing to sell me the truck, but Southern was not. Basically, Southern lost our business and it is my hope to deter my friends from this location for the purchase of a new vehicle. We have thus far had a very positive experience with Suttle GMC and are still in the process of purchasing a vehicle with them. Suttle also charges a lower rate for their new car buying fees that are tacked on to the price of the car. I hope this review helps anyone looking for a new GMC. Please make the trip to Newport News and ask for Tracey or Ed, you will be glad that you did! More

No Other Words but FANTASTIC I tell you what, it is amazing to see a dealer care for a customer as much as the folks at Southern have. We didn't start well, but Southern did all I tell you what, it is amazing to see a dealer care for a customer as much as the folks at Southern have. We didn't start well, but Southern did all they could to make sure my purchase went well, and in the end this was by far one of the best car buying experiences I have had. Southern went out of their way to get my deal done, and they honored the pricing they said they would. I am grateful to Brian Hallal, Jason Nixon, and the owner Jeff for taking would could have been a lost sale and going hand over foot to sell a vehicle. It really means a lot that a dealership takes care of their customers like these guys did for us. I will continue to return to Southern to do business, these guys are awesome.. Thank you!!!!! More