Southern Buick GMC Greenbrier

(REASON #1) I brought my 2015 GMC, Yukon XL and 2017 December. love the truck And I take very good care of it with all my maintenance and free oil changes but 4 times that I have taken my truck to get December. love the truck And I take very good care of it with all my maintenance and free oil changes but 4 times that I have taken my truck to get serviced, They have put my family and I in harms way, and privided continuous poor customer service. The first time I went to buy 4 Brand new tires and upon picking up my truck and driving home is started. Sputtering so I called the dealership and told them that I was bringing it back to the shop, while I'm bringing it back a lady calls me on the phone and says I see you have your 2015 here at the service department would you like to sell it to us and I said no, I love my truck. She told me that I can see that you need repairs on your fuel Injector before I could even bring my truck back to the shop. That struck me as odd?? She quoted me with price of 1600 dollars or so for the fuel injectors So I ask her? How did she come up with that price? When all I did was bring my truck in for 4 new tires. NOTE: If you are changing tires, how did you know my injector was messed up?? AND WHY DID YOU NOT TELL ME ABOUT THIS WHEN I CAME TO POCK IT UP!!! They sabatodged My vehicle expecting me to trade it back in For another vehicle When I came back to the service department raising xxxx about my ordeal and laid out the paper work proving that they did in fact set me up by putting me and my family in danger By checking me out with my sabotaged vehicle. I then went home and wrote a HORRIBLE REVIEW like this one then the service manager Called me up and asked me to return so they could Issue me a Loner vehicle while they REPLACED ALL 8 of my fuel injectors FOR FREE if i took the bad rating down Mind you only one of my fuel injectors was so called messed up WHY REPLACE ALL FOR FREE??? (REASON #2) I took my car in for a state inspection and the service coordinator TOMMY OR TOM FLEMMING (Slickster) wouldn't return calls so I took a trip to the dealership to personally check on my 2015 GMC YUKON and my and I drove past it in the lot and it had a passing inspection sticker on so I went on and asked why didn't anyone call me about my truck being ready and Tommy Flemming said it wasn't ready, I told him that I just rode passed it in the lot and it had a passing inspection sticker on it, he then proceeded to tell me that the brakes need to be done..... WHY PASS MY VEHICLE INSPECTION WHEN YOU STILL HAVE WORK TO DO ON IT??? this is not the way ANY service department does business. because the car has to be road tested in order to pass. So I received a phone call late that night that i could pick it up. but I was beyond livid so I had to leave it there overnight to pick up the following day. REASON#3 I took my YUKON XL to them back in April 2023 to have my rear AC fixed, dropped it off took a few days to fix it but it ran for 3 or 4 months and I was going to take it somewhere else to get it fixed but I PAID SOUTHER GMC SERVICE DEPARTMENT so I wanted to have it resolved. so i called and made an appointment for 11 September, i dropped it off early bird, on my ticket I checked that i wanted an oil change as well. Called later the day of 11th, all of the day on 12th no return phone call or updates on my vehicle. finally on the 13th I called then went up there and spoke to Tom or Tommy Flemming in service asking if my vehicle was available he said I just got the keys and don't know what was done, I asked if the oil was changed and he told me that I didn't ask for an oil change so I asked him for my early bird envelope, as he handed it to me I showed him. He said if I have an half hour he could get it done, I agreed because I needed my truck. when my truck was presented to me, the rear AC did not work and the tech said that in April he put a module on it but still needed a wiring harness wich was on back order. NO ONE INFORMED ME that my AC was half way fixed and still needed parts. NEEDLESS TO SAY, FREE OIL CHANGES AND STATE INSPECTIONS ISNT WORTH More

I want to them with financing, I told him I did not buy a new car in about 30 years, once I told them that they said they could probably get me better financing than I already had from the credit union so I new car in about 30 years, once I told them that they said they could probably get me better financing than I already had from the credit union so I said OK if you can get better, financing I guess that would be good , they said it will not take long to check. I waited an over an hour, and they still did not have any info on the financing , that night on the phone they told me I needed to put $500 hold on the car so no one could sell it from under me another sales person, so when they finally got a financing interest rate, it was 7.99%. Mine was in the fives so I told him that was too high and I wanted them to refund my card and I would use the financing. I already had with my credit Union. They said they would not give me my $500 back because it is now a nonrefundable deposit so if you are a senior citizen have a fixed income don’t go there alone get someone to go with you to protect your rights. Very sad how they take a vantage of people with inflation , and the price of everything going up all the time. I had many emails sent back-and-forth with the sales woman. Her last email was that she resigned from the dealership because of the way they took a vantage of me and took that $500. She said she could no longer work for people like that. More

If you're looking for integrity and honesty, look elsewhere. This service department has a severe integrity problem, primarily on the part of their diesel service tech (whose name was never provided, elsewhere. This service department has a severe integrity problem, primarily on the part of their diesel service tech (whose name was never provided, they only call him "the service tech"). Took my truck in for an oil change. They do their 27 point inspection. Turns out that I'm driving a vehicle with no bushings in the control arm and it's "just hanging loose"! Imagine my shock! Wouldn't one think that this would drastically affect the drive of a 2500 series truck? I think it would! A disconnected control arm would be a drastic issue! So the service writer and I go to take a look. Guess what? Bushings are right where they're supposed to be. Arm is fully connected. Next issue in his "inspection" was that one of my fog lamps was out. Now I drive 125-150 miles a day. With my fogs on almost all the time. I'm very used to seeing them reflected in the back of the vehicle in front of me. I drove with them on today, and saw the lights clearly more than once. They were on when I pulled into the dealership. Upon further inspection, I discovered the wire from my LED to the light control harness was pulled out. Not on the truck side (because that would cause too much work), but on the light side. So all they'd have to do is change a bulb with a new harness and it's done (charging me $235 in the process). Previously, this same tech was asked to look and see why my tire was losing pressure. His diagnosis? Pitting along the tire seat of the wheel. $1250 please. Told them I'd go get a second opinion. Guess what? Wheel is fine. Was losing pressure due to a nail in the tire. A nail. $35 fix. Conveniently, the service tech came to work today, did my oil change and "inspection", and had to leave so I couldn't discuss this with him face to face. This dealership is a nightmare from the moment you walk on the lot. I'm not even getting into the fact that someone at this dealership ran 17 credit applications with my address with other peoples' names on them. I have the credit denial letters to prove this happened. No one will talk to me about it. How many other consumers have been scammed by this service tech or their credit department? We may never know. Stay far away from this criminal enterprise. More

I dropped my GMC Yukon off for service on Thursday morning for what was supposed to be 2 days of service. Friday afternoon I called several times but could get no status on my car. I left a message morning for what was supposed to be 2 days of service. Friday afternoon I called several times but could get no status on my car. I left a message but received no return call. Saturday morning I called again and was given an uncertain status as to possible parts orders. I called late Saturday afternoon but had to leave a message. It's mid afternoon on Monday now and I've received no return call from Friday or Saturday messages. Today I left a message for the service manager Kim Evans with no response. I can understand if a part is on order but the lack of communication betrays a lack of respect for their customers. I will never buy a car from these people again. Now it's midday on Tuesday and still no response to 3 voicemails I have left. No status on my car repair. I just left a message for Brett Lloyd the General Manager. Either he doesn't know that his employees don't return calls to customers and don't take the imitative to contact customers to give a status on a car repair that is now 3.5 days overdue, or he will set the example and not return my call either. More

I bought a 2018 Buick Encore not even a year ago. Ever since it has given me nothing but trouble two months after purchasing I had to have it in the shop. Then another time. Recently in the past 3 we Ever since it has given me nothing but trouble two months after purchasing I had to have it in the shop. Then another time. Recently in the past 3 weeks it’s been there Four times !!! Nothing is getting fixed. They sold me a lemon and at this point I plan to seek legal advice about it More

poor workmanship damaged vehicle, installed parts in correctly very poor communication skills. problems still not repaired. currently working with Brett Lloyd we will wait to see if it gets any better. correctly very poor communication skills. problems still not repaired. currently working with Brett Lloyd we will wait to see if it gets any better. More

I had my GMC Acadia serviced on Friday, March 11,2022 at Southern Buick GMC Greenbrier. Services included brake rotors and pads, free oil change/lube and wiper blades. Tom Fleming kept me informed of the pr Southern Buick GMC Greenbrier. Services included brake rotors and pads, free oil change/lube and wiper blades. Tom Fleming kept me informed of the progress on my vehicle and aided in getting it finished in a timely manner. I am very satisfied with all of the work performed. Tom and Maddie,the cashier, went over the bill to make certain I got the best discount based upon the coupons I presented, I might add that all of your personnel at the service desk and even the driver who brought my vehicle out to me were all very courteous and friendly. I never like parting with money, but your people made it as painless as possible! Peter T. Legler More

This dealership doesn’t deserve any stars. Rude, slow in service and will not communicate. Within a hundred miles of driving our vehicle it began to smoke heavily out of the tail pipes. The short of it is, service and will not communicate. Within a hundred miles of driving our vehicle it began to smoke heavily out of the tail pipes. The short of it is, it needed a new motor. They told us the vehicle still had over eighty thousand miles on the manufactures warranty, only to learn, after three months of trying to get them to fix what they guaranteed, the manufacturers warranty had been canceled due to abuse by the person who had leased this vehicle. Once we finally got the vehicle back, we had it about six weeks before it broke down again. Southern said it was something to do with the battery or the alternator and they literally couldn’t figure it out and would have to send it to a Nissan dealer. We are still presently waiting for information on our vehicle. You can not pay someone to return a call. We have left countless messages and gone over in person to try and get this resolved, at least a dozen times. Not an exaggeration. This is by far the worst consumer experience we have ever had. We would love to have taken the vehicle somewhere else, but can not because of the manufacturer pulling the warranty. Things happen, things break and people make mistakes. But it should be the dealerships desire to make right the mistake they made. We have dealt with so many people trying to resolve this to no avail. The general manager, Brett Lloyd, has been rude, as though he was tired of talking to us, and the lead mechanic,MikeSwackhamer, has been just as useless. We are unfortunately tied to this dealership as long as we have the car, and we certainly can’t sell it, as it does not run. We are hoping at this point the Better Business Bureau can help. We are very upset by this situation, of course, but that’s not the only reason to write this review. We wish we would have researched this dealership before doing business with them. Southern has been in this area for years, and we just didn’t think about it. That was our mistake. Our hope is that this will warn others. Also, this car had a clean carfax. Unfortunately, the carfax does not list mechanical problems or the number of times the vehicle has been in the shop for anything other than routine maintenance. This is information that only the manufacturer has. We bought this vehicle almost six months ago, we’ve had it for less than two in our actual possession. Buyer definitely beware. I would like to add, that a woman named Pat in the service department, was at least as helpful as she could be. She only worked the desk and didn’t actually have the authority to resolve anything, but she was polite, she listened, and was the only person to call us back when she said she would. My suggestion is to make her the general manager. More

Bad service. Sales rep scratched my passenger door no response to fix it after numerous attempts..they scheduled my triple protection appt at 9am and nobody could be found to give my keys to because they response to fix it after numerous attempts..they scheduled my triple protection appt at 9am and nobody could be found to give my keys to because they were all in a meeting, and in turn my tint couldn't be done that day. they scheduled my 1st maintenance appt on a Sunday at 659am when they're closed after I already drove 30 mins one way to be told they're closed. I am done driving 30+ minutes one way for things not to be done fully, or be given the runaround More