Southern Buick GMC Greenbrier

Everything was very pleasant and the work was done in a timely manner. Thank you timely manner. Thank you More

It’s very far away and incredibly inconvenient for us. We have to use this dealership because the Southern Kia dealership in Virginia Beach has no EV technicians and we literally can’t get the car we boug We have to use this dealership because the Southern Kia dealership in Virginia Beach has no EV technicians and we literally can’t get the car we bought at that dealership serviced by that dealership. This has been going on since 2022. Inexcusable. More

I'm a multi-Kia owner I enjoyed the service I received each time I purchased a vehicle. Good customer service and a happy customer. each time I purchased a vehicle. Good customer service and a happy customer. More

Very unprofessional, poor communication and had to come out of pocket to pay for a way home once I was notified my car had to stay over night. Had to constantly keep coming to the dealership for the same i out of pocket to pay for a way home once I was notified my car had to stay over night. Had to constantly keep coming to the dealership for the same issue. Did not feel helped to the best advantage. Not the greatest experience I’ve received. Advisor was unaware I was their advisee as well. I had to constantly reach out for information instead of being contacted. More

Winston was great thanks I will be back to stop again ok ok thanks ok ok thanks ok More

When I came in everyone was great they are a great team an amazing mechanical service an amazing mechanical service More

Great care. Workers listen to my concerns. I feel very confident in your employees! Thank you Workers listen to my concerns. I feel very confident in your employees! Thank you More

The service shop is the worst, both in terms of quality control of the work performed, and customer service. Within a two day period, my daughter took her truck in for an oil change and state inspection control of the work performed, and customer service. Within a two day period, my daughter took her truck in for an oil change and state inspection, then the next day, I took my truck in for an oil change. Both events were disastrous. The issue on the day that my daughter had service, they did not call her when the service was done. They completed the work around 4:30pm, based upon the time stamp on the receipt. She called them at 5:30, and learned from them that the truck was ready. Again, SHE had to call THEM. Then, at 6:00, they called her to find out if she was on her way, because at 6:00, they closed. To clarify, yet again, the reason she was late for pickup is because they never called her, she had to call them, and was late. So she asked if they would wait, because she was on her way, they told her the service manager was unwilling to wait. So they told her they would leave her key at the sales building. She assumed they meant GMC sales, because they never specified. Turns out they left the key at the Kia sales building. Then, the keys weren't with the manager they gave them to. He left them with a receptionist. So she had a wild goose chase to find the keys. The following day, I took my truck in for an oil change. When I dropped it off, I asked the service advisor if they could check my coolant level, because that morning, I smelled the empty reservoir. His answer was that they do a 27 point inspection. They called a couple hours later, I picked up the truck, and drove to Wawa, less than a mile away. After I picked up my mobile order, I came out, and all my brand new oil was on the ground in the Wawa parking lot. I opened the hood to check the dipstick, and it was down to 1 quart. Also, I checked the coolant reservoir, and it was clear nobody had topped it off. I topped it off myself with a bottle I had in the bed of my truck. I took the truck back, fuming at what just happened, and the service advisor told me I needed to talk to the service manager. She told me he would come talk to me in the waiting room. They re did the oil change, and called me, and I went to the desk, and picked up my key. She tried to get me going with the key and receipt, and I looked at her blankly. No response. I said "I thought the service manager was supposed to come talk to me." Only then, she went to fetch the service manager. He informed me that the new filter had a defective o ring. I brought up the coolant thing, and he told me he told the tech to make sure he topped off my coolant, so this time, the service advisor had clearly told him what I was upset about, yet he never came to talk to me, until I raised the matter again. He offered me free repairs. He tried to offer me a free oil change, but I already have those. He then tried to offer me a free tire rotation, but I get those free too, from Discount Tire. I told him about an issue I'd been having, and he offered me a free inspection of that system, and if necessary, repair. But before the day I was due to bring it in, someone else fixed it, by shop vaccine water off the sensor I had been having trouble with. Haven't had a recurrence of that issue, so I have not taken the truck back for the offered service. But I don't want it anyway. I don't want that shop touching my truck ever again, because it is clear that quality control is not there. I have since also noticed that they didn't even change the next due oil change mileage sticker. Minor by comparison, but it reinforces the lack of quality control. More

Lied list my only fob did not complete service and falsified Carfax Maintenance Records Unprofessional, deceptive falsified Carfax Maintenance Records Unprofessional, deceptive More

The renovation is very nice and the service was great. Alyssa Lopez was my Service Representative, she was very professional and nice. She checked me and and let me know when my vehicle was ready. Alyssa Lopez was my Service Representative, she was very professional and nice. She checked me and and let me know when my vehicle was ready. More