Southern Buick GMC Greenbrier

I had a great experience. Winston took good care of me, made the process easy and picked out a beautiful car for me. This is my second time buying a car with Winston and I wou Winston took good care of me, made the process easy and picked out a beautiful car for me. This is my second time buying a car with Winston and I would recommend him to anyone. More

Quick and efficient service department with friendly staff. Very communicative and offered a fair price staff. Very communicative and offered a fair price More

I was giving a price at agreed upon service and at pick up it was a total different price up it was a total different price More

Job was done professionally and didn't take too long Easy to schedule an appointment and very friendly to schedule an appointment and very friendly More

It’s always easy to drop my car off and get an oil change, or other simple items like that. The staff are all friendly and a clean waiting area is provided. My car is always left more clean than when change, or other simple items like that. The staff are all friendly and a clean waiting area is provided. My car is always left more clean than when I dropped it off. Wait times are always accurate to what the staff tells you when dropping off. More

Kwon, the representative at the repair shop desk was excellent at his job. He kept me updated as to how the diagnostic and then the repair stage were going. It meant a lot to me since I had a 4 hour rou excellent at his job. He kept me updated as to how the diagnostic and then the repair stage were going. It meant a lot to me since I had a 4 hour round trip drive from NC to get to the dealership and a 3and 1/2 hour wait in the waiting room. More

Everyone was very nice and I was very happy with the customer service and how fast the process! Great dealership and great sense of hospitality. customer service and how fast the process! Great dealership and great sense of hospitality. More

I have always been satisfied with my service at this dealership.Last time I was a little disappointed only because I received an email stating I needed major service. I dropped my car off the night befo dealership.Last time I was a little disappointed only because I received an email stating I needed major service. I dropped my car off the night before and called the next day to inquire what major service was and never heard from my service advisor. My car only received the regular oil change, 27 point inspection etc. My car has 114,000 miles. I was told by a person my car should have had 100,000 mile service. More

I want to clarify that we used the service center of Souther Kia Greenbrier. I will put 0 starts if that was an option. Our first visit was in January for a faulty transmission. Zero communication, zero Souther Kia Greenbrier. I will put 0 starts if that was an option. Our first visit was in January for a faulty transmission. Zero communication, zero follow up. We had to go to the dealer to get an update. They told us we can take our SUV and they will call us when the part arrives. Three months of constant calls and messages and nothing. I had to go again in person to get a status, so they can tell me the part was never ordered. They ordered the part and gave me an appointment for May 14th. When we arrived on May 14th to drop the vehicle off, the staff stated that the vehicle have to be there for 48 hours. They kept the vehicle for 3 weeks, with again Zero communication or follow up. AGAIN we had to go in person to get an update. We understand that during this period the Service Center underwent a high turnover, but coming from the customer service industry, this was an awful experience. More