Southern Buick GMC Greenbrier

The staff was very professional and helpful. Everyone I dealt with was very friendly. The atmosphere at this dealership made me feel comfortable. Everyone I dealt with was very friendly. The atmosphere at this dealership made me feel comfortable. More

My appointment was to take care of a recall that was scheduled in June. Showed up only to find out you hadn’t even ordered the parts. Your service dept is a total waste of time. I drive from Elizabet scheduled in June. Showed up only to find out you hadn’t even ordered the parts. Your service dept is a total waste of time. I drive from Elizabeth City NC. You should reimburse me for gas. This isn’t the first time I’ve had issues. Won’t ever buy another Kia. More

My truck has a recall for the engine. The letter i received gave instructions to take it to the dealership, and they would inspect it. If it fails inspection, then the engine must be repl The letter i received gave instructions to take it to the dealership, and they would inspect it. If it fails inspection, then the engine must be replaced. If it passes, then they need to put a higher viscosity oil in it. The attendant refused to do this despite me explaining it to him. He wouldn't listen to me at all. Shortly thereafter he got up and left work for the day. Also another attendant left at some point. This left only one attendant to take care of everything. The woman who stayed did the best she could despite having to work in an unfair environment. I dropped my truck off at my appointed time; 9:30AM. I returned at 2:00PM. It appeared that nothing had been done and the attendant couldn't tell me what happened. She then said they needed more time and said it would be an hour wait. I waited an hour and my truck had not been moved from the parking lot. At that point I had to go and find the manager, Dan in his office. I explained that I needed the Recall inspection, a state inspection, an oil change and the battery in the key fob needed to be changed. Dan then said that the inspections had been done but the oil change hadn't been input in the system. The shop foreman/scheduler then popped his head in and said they could change the oil in 10 minutes. So I said yes and then it took an additional 45 minutes for them to complete the oil change. Then came the worst part. The oil change was not completed correctly and there is oil leaking from the filter or the oil pan. The oil hits the exhaust crossover and More

had to get appt on our time when ordering parts long time to get appt hard to speak to service personnel & no one returns calls customers need to keep calling to get appt ask questions whatever! to get appt hard to speak to service personnel & no one returns calls customers need to keep calling to get appt ask questions whatever! More

Our serviceman Detwan was great kept us informed of my car being serviced. Thanks again car being serviced. Thanks again More

Was surprised at the speed of their team. Great job and many thanks .loved the great customer service manager who assisted me. Great job and many thanks .loved the great customer service manager who assisted me. More

My experience was extremely exceptional thanks to Reggie the salesman who went above and beyond for me the salesman who went above and beyond for me More

Your services department sucks. No one take account for their mistakes. Instead they blame the customer No one take account for their mistakes. Instead they blame the customer More

Everything was wonderful , very fast & very nice people working there. Couldn’t ask for anything better. working there. Couldn’t ask for anything better. More