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Southern Buick GMC Greenbrier
Chesapeake, VA
2,760 Reviews
Southern Buick GMC-Greenbrier – Your Destination for Value and Selection! Discover an impressive inventory of new Buick and GMC trucks and SUVs at unbeatable prices – proudly serving Chesapeake, Suffolk, Norfolk, and Virginia Beach.
When you buy from Southern, you’re not just getting a vehicle — you’re joining the Southern Hospitality Buyers Program, which includes: Lifetime Oil Changes, Lifetime Virginia State Inspections, Service and Parts Guarantee plus So Much More!
We’re part of the Southern Auto Group, The Largest Auto Group in Hampton Roads! Visit us today at Southern Buick GMC-Greenbrier — where great deals and exceptional service come standard.
Before You Buy, Give Southern a TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,760 reviews
Verified Customer
July 11, 2025
I had already had issues with both locations in Hampton roads. Parts not being ordered when they said they would be. Misinformation about appointments. Service advisors standing around talking about their roads. Parts not being ordered when they said they would be. Misinformation about appointments. Service advisors standing around talking about their weekend while a line waited to be helped. The manager had already reached out when I complained before. Yesterday I came in for an oil change that the manager had said he scheduled for me and was told they didn’t have me listed for an appointment. Then I was told it was time for a tire rotation. I asked the cost and after they gave it to me I said that was fine and to go ahead. When I went to go pick up my car they said I was good to go. I said no, I need to pay for my tire rotation. They informed me they didn’t do one because my service manager hadn’t listed it on the services I wanted. So now I’ll have to take time out of my schedule AGAIN to come back. I love my car but Southern Kia really needs new management or better training of their service centers. More
by JENNIFER.SUSANNE171
Employees Worked With
Mariah , Jay Cunnigham
July 10, 2025
The staff was very polite and the service was quick and professional ..they did a very good job professional ..they did a very good job More
by MAYTURNER949
Employees Worked With
July 09, 2025
Advisors were courteous and helpful. My van was taken care of...oil change, tire rotation, and general inspection. I was pleased with the service department. My van was taken care of...oil change, tire rotation, and general inspection. I was pleased with the service department. More
by Dgdelugo1
Employees Worked With
Dekwan Miller
July 09, 2025
I had the number for the Greenbriar dealership and made an appointment for a state inspection. Not realizing that they made the appointment at Lynnhaven I showed up at Greenbriar but they fit me in and I an appointment for a state inspection. Not realizing that they made the appointment at Lynnhaven I showed up at Greenbriar but they fit me in and I only had to wait an hour. Very helpful More
by atkeeling
Employees Worked With
Sorry but I didn't get the name.
July 09, 2025
I had an appointment for 8:30 AM on Saturday for 32,000 mile service. The car was dropped off Friday afternoon. By noon on Saturday, I still had not received any updates on my vehicle, so I attempted to ca mile service. The car was dropped off Friday afternoon. By noon on Saturday, I still had not received any updates on my vehicle, so I attempted to call. I was directed to a call center that was not at the same location as the service department. For six hours, they could not reach the service department, and no one responded to the messages sent over - I called every hour. At 5 PM, I was guaranteed by the manager of the call center that he would personally make sure I received a call back before the service department closed that evening. I did not receive a call. At 9:45 Monday morning, I was called by the service advisor to notify me they were getting ready to begin my service. Then, no additional communication for another 6 hours. It was almost 4 PM when I received a text message stating that my vehicle was ready, but I had to be there by 5:30 PM if I wanted the vehicle that day (they are open until 7). I responded that I was heading out to pick up my daughter from camp (with a ride I had to arrange last minute) and lived an hour away when there wasn’t traffic - there was no way I would make it by that time with rush hour. I finally got my vehicle back Tuesday morning. I wasn’t even offered so much as an apology for missing my appointment, being completely unavailable and not responding to messages for two days, or leaving me without a vehicle for almost 4 whole days. It was an extremely disappointing experience all the way around. More
by alyssahester8707
Employees Worked With
Mariah Dandini - 1 star
July 09, 2025
I was checked in for my appointment quickly by friendly receptionist and my vehicle was serviced in 30 minutes. receptionist and my vehicle was serviced in 30 minutes. More
by GRUVEYPAT
Employees Worked With
Rebecca M. -orginal service advisor 🌟 🌟 🌟 🌟 🌟, Rebecca D.- service advisor 🌟 🌟 🌟, Josh S.- service manager🌟 🌟, Miranda Rollman- collision shop 🌟 🌟 🌟 🌟 🌟
July 09, 2025
They were very polite. And professional. They were attentive to my needs. And got me on my way And professional. They were attentive to my needs. And got me on my way More
by MRBATES0
Employees Worked With
