Southern Buick GMC Greenbrier

Service was prompt. Rebecca kept me informed throughout my visit. Recommend tearing out the offices with the glass windows to expand the waiting area. TV was too loud an Rebecca kept me informed throughout my visit. Recommend tearing out the offices with the glass windows to expand the waiting area. TV was too loud and movie playing had too much violence for a waiting room. More

I made the appointment to have the first scheduled maintenance, first tire rotation, oil change and state inspection. Appointment was for 7:30. Vehicle was finally ready around 10:30 with issue with s maintenance, first tire rotation, oil change and state inspection. Appointment was for 7:30. Vehicle was finally ready around 10:30 with issue with state inspection. At home around 4:45, I was filing the paperwork at home and noticed no mention of the tire rotation being performed. I called the service department. No one would answer. Finally a gentleman picked up the phone, said no one in service was answering and he took my question and phone number and said he would have someone call me. This was on Monday evening. To date no one has called me. My husband took the vehicle back in on Wednesday, as instructed to have the inspection issue resolved. He was treated rudely. He asked about the tire rotation. NO ONE could give him an answer if the service was performed or not and was told 'it probably was'. The beverage are in the waiting area was completely out of sugar and cream. No one had even thought to look at restocking on a Monday morning. I used the restroom and it was dirty with no paper towels. I'd expect a lot more from a dealership. I have our other 4 GMC vehicles serviced at a dealership in Delray Beach Florida and they put this dealership to shame with customer service and appreciation. And I'm still waiting for my call back from my message that I left Monday afternoon. Antwan was pleasant and friendly but having your representative smell like weed is a bit unprofessional. More

I went for an oil change that was scheduled for 2:30. My Acadia sat for over an hour before it was looked at and taken in to change the oil. I was in the waiting room alone. I was surprised it took that My Acadia sat for over an hour before it was looked at and taken in to change the oil. I was in the waiting room alone. I was surprised it took that long to be taken into the garage. More

Came 9:30am Appt @ 10:00am was told to pull my vehicle in at 9:51am. Asked if i wanted to get fluids flushed & charges were going to be $30. I said yes. I left the dealership service department at 2:30pm. No at 9:51am. Asked if i wanted to get fluids flushed & charges were going to be $30. I said yes. I left the dealership service department at 2:30pm. No one came, called, texted, emailed anything regarding my vehicle. No offer of water, juice, danish. I missed Breakfast & Lunch. When vehicle was finally finished, I was told the technician supposedly working on my car fell behind, then all technicians went to lunch, then was charged $50.04 for fluid flushed . I was told windshield wipers were a courteously. (was not told I needed windshield wipers). on my invoice I am charged for fluid flush & wipers blades. When I asked about Fluid flush to be a courtesy because I had been in the dealership since 9:30, I was told by Frank 'you came in at 9:51'. I didn't say anything else. I got my receipt and left. More

Great! !! Everyone was very respectful Great, everyone was very nice and respectful. Checked in on me while I was there and made sure i knew every step !! Everyone was very respectful Great, everyone was very nice and respectful. Checked in on me while I was there and made sure i knew every step More

Professional, courteous and punctual Super friendly, very informative and my car was done ahead of the time they originally stated!! informative and my car was done ahead of the time they originally stated!! More

Brought truck in for a code, was diagnosed and cleared very well done Courteous and professional work very well done Courteous and professional work More

???? It was great! I was in and out Antwan was awesome. Made the experience great and kept me updated Made the experience great and kept me updated More

I had a great experience with Tiemeyer. He was very professional, helpful, and made sure my vehicle was properly taken care of and fixed. I really appreciated the great customer service thr He was very professional, helpful, and made sure my vehicle was properly taken care of and fixed. I really appreciated the great customer service throughout the process. More

Made me feel welcome. Didn't try to push anything on me and each person that I had contact with had a positive attitude. I appreciate that. Didn't try to push anything on me and each person that I had contact with had a positive attitude. I appreciate that. More