Southern Buick GMC Greenbrier

This service appointment for oil change and state inspection was the best I’ve had in many years. On time and courteous service. inspection was the best I’ve had in many years. On time and courteous service. More

Service department is horrible and always trying to rip you off, especially if you are female. I was quoted an astronomical price for the labor to install the tire sensor monitors, until my husband went wi you off, especially if you are female. I was quoted an astronomical price for the labor to install the tire sensor monitors, until my husband went with me to pick up the vehicle, and all of a sudden the price dropped significantly. More

Very professional and accommodating to service my vehicle on short notice. Kept me informed throughout. Highly recommend Greenbrier GMC! on short notice. Kept me informed throughout. Highly recommend Greenbrier GMC! More

Tried to recommend a new air filter. Was told mine was extremely dirty....I just changed the filter a week prior and even wrote the date on it with permanent marker. Tech would've known Was told mine was extremely dirty....I just changed the filter a week prior and even wrote the date on it with permanent marker. Tech would've known that if he actually checked the airbox. Do better guys. More

I like because I always get a quick response back when I call in to get some service and the employees are always polite. call in to get some service and the employees are always polite. More

They took and made tire and "lock" replacement in less than 4 hours. The Kia waiting area was very comfortable with deep cushioned chairs. than 4 hours. The Kia waiting area was very comfortable with deep cushioned chairs. More

Service department does not have their act together. Dealership sold me the extended warranty when I bought the car. When I bought it the warranty salesman told me I was covered if a rock hit my windshi Dealership sold me the extended warranty when I bought the car. When I bought it the warranty salesman told me I was covered if a rock hit my windshield and it needed to be replaced. That happened and the windshield cracked 3/4 the way across the windshield. They pulled out the fine print that said only a crack 6” or less was covered. Once Southern Kia has your warranty money, they don’t want to cover anything!! Totally unsatisfied with the service department. They don’t have their act together. More

The employees were very kind and easy to talk to and very helpful! They made the process very smooth helpful! They made the process very smooth More

Poor communication. I was given a name & number to contact with questions & that person was off that day. No one returned calls. When I did finally speak with someone, I was given a name & number to contact with questions & that person was off that day. No one returned calls. When I did finally speak with someone, I was told all recalls were being completed (went in for 1 voluntary recall because other recall had parts backordered) but thought it would late the following day when car would be ready. Got call mid-morning following day to pick up car but couldn't due to work since we had orginally made plans to pick car up early morning. When picked car up, 3 of 4 recalls were done. One still needed parts to be ordered. Not sure why I was told all recalls were being completed. We only had received notice of 2 recalls, not 4. More

I went there on a Friday for a recall on my Kia. The system they use for the recall was down and wouldn't be back up until that Monday. I ended up leaving my car there over the weekend but Rebecca w The system they use for the recall was down and wouldn't be back up until that Monday. I ended up leaving my car there over the weekend but Rebecca was very helpful and made sure to update me every step of the way More