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Southern Acura Newport News - Service Center

Newport News, VA

4.8
368 Reviews
Call Service Center (757) 886-7074

368 Reviews of Southern Acura Newport News - Service Center

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August 18, 2024

The vehicle service representative was very congenial and efficient. She possessed a great deal of knowledge about vehicles More

by Riverbankw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Goodall
Report | Print
Aug 21, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 17, 2024

The Service is always impeccable and professional. I would recommend this service department to others! More

by fa8th5l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 17, 2024

Friendly and they accomodate their loyal customers. The free car wash is also a bonus. More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 16, 2024

My service was handled professionally and with exceptional customer service. I will return to Southern for all of my car needs. More

by Tamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 15, 2024

Great service! Everyone was professional, kind and courteous the entire process from booking the appointment via service on my car and picking up my vehicle. More

by elizabethp86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 14, 2024

Very friendly, very nice very courteous excellent job communication knowledge, good communication good Acura dealership More

by Rjfields32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 13, 2024

I really appreciate the courtesy and assistance that the team does at the dealership. I would recommend it to anyone. Thanks More

by Derrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 10, 2024

They are very professional and very knowledgeable , the people there are super nice and have great service ! More

by yanjiechen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 10, 2024

It was a marvelous experience and love the customer service. Definitely would recommend it to anyone More

by Mr Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 05, 2024

Been a customer here since it became Southern. Professional and customer friendly. They try to make certain the customer is satisfied More

by constance.23666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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