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Southern Acura Newport News - Service Center

Newport News, VA

4.8
367 Reviews

368 Reviews of Southern Acura Newport News - Service Center

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August 27, 2024

Kevin is very professional and courteous. I love the family environment that is created in the service department. The waiting area is clean, comfortable, and inviting. The bathrooms were ver More

by Brembydome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

Cisco did an amazing job of explaining my service and the pricing for it was wel. More

by pkp56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

They were very pleasant to deal with and went out of their way to make sure my key fob’s battery was good More

by govguy69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

My service representative is personable and knowledge. Keeps me abreast of all current maintenance needs More

by dallasblue0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

From scheduling the appt to working with Cisco, my service advisor, all is an easy and pleasant experience. I trust this company and will continue with Southern Acura More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

Too expensive for a change of oil. You have to bring people in with lower prices for ordinary things like change of oil and we will do more if there are competitive prices More

by TMISALVARADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

Very good customer service. Friendly and always happy to serve, my service rep Kevin is always willing to help me out and explain what service I need More

by MABRSAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

I have had service done at you location since 2007. Has always been professional complete and on schedule. Thank you. More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica who we worked with the other day.
Aug 23, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 20, 2024

Kevin always looks out for me. He makes sure my cars are taken care of and they get me in and out. More

by K.d.wright13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 20, 2024

Kevin and tge Southern Acura team are consummate professionals! It is a pleasure doing business with them. More

by MUS.TANG02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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