Back

Southern Acura Newport News - Service Center

Newport News, VA

4.8
367 Reviews

367 Reviews of Southern Acura Newport News - Service Center

Sort by
September 26, 2024

Overall an excellent experience. . Everyone was very friendly and welcoming. Cisco is always welcoming like always. More

by JSROONEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Attentive, knowledge and friendly. My only complaint is the phone service being routes through a call center. Not good! More

by yggeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Service and follow up were top of the line as is always the case. This is the reason I take a Lexus to them when a Lexus just down the road More

by Tedghemmert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Kevin and Cisco always take care of my service needs and ensure my car is taken car of. Quick and easy process. The car porter was very personable and made the shuttle rides quick and painless. More

by Mmiltnercnu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Quick, efficient service. Positive response. Kevin is very knowledgeable and is quite helpful. I appreciate that he remembers who I am. More

by jamesfsnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2024

Good customer service, friendly staff and my vehicle was ready as promised and the representative kept me informed of the work to be completed and the cost involved More

by tfarleyjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Curious, kind, reliable and always on time to sevice you if not earlier. I would recommend them More

by D9404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Great service from the whole team! They have taken care of the three Acuras we have purchased and never a problem getting things done. It is especially nice that they clean the car b More

by Wfcress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

This dealership works diligence to get the job done. They help you to save money by lending you a loaner car while they fix your car. I truly love the service they give. The rock! More

by RONALD.COOPER52000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 13, 2024

I purchased a used car from Devon at Southern Acura , he and his manager have been wonderful. They have helped with everything I have needed. I highly recommend them. More

by mwatson60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
1.0
This rating includes all reviews, with more weight given to recent reviews.
...
6
...