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Southern Acura Newport News - Service Center

Newport News, VA

4.9
580 Reviews
Call Service Center (757) 886-7074

580 Reviews of Southern Acura Newport News - Service Center

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February 08, 2024

Perfect will Be returning Mr Lugo was excellent and explained everything to us and helped complete our transaction More

by Cmforster21
Recommend Dealer
Yes
Employees Worked With
Excellent customer service and explanation of my cars issues
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Feb 08, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 08, 2024

Awesome as always They got us in quickly, stayed in communication and finished with our car in only a couple of hours. More

by rooster117
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
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Feb 09, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 08, 2024

Everything was fine. Staff are very professional. Staff was very helpful in explaining the other needs of vehicle. More

by towanda_evette_taylor
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
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Feb 09, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 08, 2024

It was great experience. The workers are kind. They worked very well And very comfortable place the waiting room More

by yeon106gun
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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Feb 09, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 08, 2024

Excellent customer service from Cisco. Professional and remarkable personality I am very happy that Cisco remember me as a customer a previous customer More

by NASHONDA_DUARTE2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cisco excellent job ????
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Feb 09, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 07, 2024

Spend money and my problem was never fixed My car was never repaired but I spent money More

by jespurling
Recommend Dealer
No
Employees Worked With
Brett Whitney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Whitney
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Feb 07, 2024 -

Southern Acura Newport News responded

"Jespurling" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Feb 10, 2024 -

jespurling responded

I am in the system as Joseph Spurling. Your service manager Cisco knows exactly who I am and knows every issue I encountered at your establishment.

February 07, 2024

My experience is ALWAYS great with the Team. Kevin is ALWAYS attentive to my concerns and he makes you feel as though I am his only customer. Kevin is very informative and makes sure I am aware. More

by MRSJACQUELYN
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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Feb 08, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 07, 2024

Fantastic service. Especially getting a loaner car when needed. I highly recommend Great job Berna More

by SANDYLACCHEO
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
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February 06, 2024

Professional and courteous. Always willing to listen to me , the concerns of my vehicle. A great team ! More

by ONENITA28
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Report | Print
Feb 07, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 06, 2024

Cisco is amazing. He always goes above and beyond to make sure I am taken care of and completely satisfied. More

by Marisaford7472
Recommend Dealer
Yes
Employees Worked With
Cisco
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Feb 07, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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