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Southern Acura Newport News - Service Center

Newport News, VA

4.8
768 Reviews

768 Reviews of Southern Acura Newport News - Service Center

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June 02, 2025

The staff was pleasant and accommodating. They fit me in even though they were very busy. More

by thailey0001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
May 30, 2025

Excellent and quick yet thorough service! Was surprised how quickly they were able to get my car back to me More

by narocarrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

The staff at Southern Acura are always friendly when I bring my vehicle in for service. Service is always A+ ! More

by Joe Ricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Excellent service! Would recommend time and time again. I am always happy with the service I receive. More

by OLUGBEMISOLA.MCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

No appointments were available but they offered to work my car in and gave me a loaner car so I could go to work. More

by TOUWEEKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Kevin always gives 100% excellent service and is a pleasure to work with anytime my Rdx is serviced and makes sure I'm satisfied More

by LEA6197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

Kevin provides great customer service. The call center needs quite a bit of improvement. The have gotten things wrong since they’ve been put in place. They have gotten appts wrong More

by CDMITCHELL1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

My service rep Cisco is was phenomenal I had excellent service!!! I would definitely recommend a friend for service he was polite and informative about what was going on with my vehicle More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Efficient, accurate and courteous. We should not have to write 15 words in a survey. More

by Mhaydenrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

It was a great experience. They accommodated and performed all the necessary services in short notice as I had to travel. Thank you. More

by sashank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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