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Southern Acura Newport News - Service Center
Newport News, VA
367 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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367 Reviews of Southern Acura Newport News - Service Center
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October 22, 2017
Best ever It was the best service I ever had done on my car I love the way the people there cared about me as a person and the did a amazing job on my car it di It was the best service I ever had done on my car I love the way the people there cared about me as a person and the did a amazing job on my car it didn't take long n I was so happy that I didn't have to wait long to get my car done More
by Wendybrown
Employees Worked With
James Bland
October 22, 2017
Reliable Service I have had two of my vehicles in for a state inspection recently and Derrick Nichols has taken great care of me. I didn’t have to wait long and commun I have had two of my vehicles in for a state inspection recently and Derrick Nichols has taken great care of me. I didn’t have to wait long and communication was top notch. I will always have my cars serviced with Derrick at Hall Acura. More
by Derrick21
Employees Worked With
Derrick Anthony Nichols
October 21, 2017
First time, will be back Had my car serviced, excellent experience thanKs to Sean Wales! I’ll be back! No waiting, the waiting area was clean and comfortable with a nice sele Had my car serviced, excellent experience thanKs to Sean Wales! I’ll be back! No waiting, the waiting area was clean and comfortable with a nice selection of snacks and drinks. Sean kept me updated as the service progressed. Car was vacuumed and clean! More
by Cyndiluhu
Employees Worked With
Sean Wales
October 20, 2017
Great service Emergency situation. Handled quickly and efficiently .Everyone was quick to help me out of a bad spot. They could have sent me somewhere else but they Emergency situation. Handled quickly and efficiently .Everyone was quick to help me out of a bad spot. They could have sent me somewhere else but they handled it for me. More
by Chet123
Employees Worked With
Sean Wales
June 28, 2017
A job well done! I've had my MDX for a little over a year and just realized that the tire jack was missing. Well I had no clue that it was hidden in a nice little comp I've had my MDX for a little over a year and just realized that the tire jack was missing. Well I had no clue that it was hidden in a nice little compartment in the back that I didn't even know was there until it was needed and we had to look for it. I emailed John Rooney-GSM about my issue and I was surprised that he responded so quickly and jumped right into action to resolve my issue. He ordered the tire jack that I was missing and to my surprise it came the next day and he contacted me immediately to let me know. When I went to pickup the tire jack, Mr. Rooney was very pleasant and courteous and had a wonderful salesperson put it in my truck for me. I was so pleased with the help I received and the follow up from Mr Rooney via email that I will always be a loyal customer. This was a great customer service experience. Hats off to you guys for a job well done! Keep up the good work! More
by Kim
Employees Worked With
John Rooney Jr.
October 07, 2015
Always prompt and fixed the first time Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notc Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notch and always gets it fixed quickly and no questions asked. More
by FJB4TH
Employees Worked With
William Rogers, William Rodgers
June 23, 2014
"Broke down three hours from home" I got my car serviced at Hall on 6/17/14 because my temperature gauge was reading higher than it normally reads. I spoke with hall's service departmen I got my car serviced at Hall on 6/17/14 because my temperature gauge was reading higher than it normally reads. I spoke with hall's service department asking their opinion on how we should fix this problem. The coolant flush was what was finally choose as what could fix the problem. I was told my car would be ready in an hour and a half i waited 2 hour before i final went and checked on the status of my car and they said we are doing your paper work right now. So i go back and wait 10-15 more minutes before anyone speaks to me. I left the Virginia area on Sunday 6/22/14 and 2 hours into my trip my car runs hot breaks down and leaves me on the side of the road. i was able to find a U-haul service. I had to rent a truck and trailer and drive the rest of my trip back home pulling my car. If Hall's service department would have truly checked the coolant system i think they would have found the problem. I called today and all i got was i'm sorry but we didn't find anything. I wouldn't recommend anyone to Hall's service department even. More
by Coastal2012
Employees Worked With
Ronald Lamb
August 02, 2013
Every time I have my car serviced at this dealership there is a problem. Today I had a simple oil change and car wash. My car was brought around to the front of the dealership. It sat there for about 20 there is a problem. Today I had a simple oil change and car wash. My car was brought around to the front of the dealership. It sat there for about 20 minutes. I went inside to ask a rep if my car was ready and so at that point she did my paperwork. I had a free oil change coupon that had no expiration date on it and it was NOT honored. So I had to pay the $45 fee that I was not anticipating to pay. My car was poorly washed. The tire shine was not evenly distributed, the windows were not clean and the car was just overall not clean. I go to this dealership because it is closer to me, however, if EVERY time I come here it's a problem I might as well have my car serviced at another dealership like Priority. If I ever buy another Acura it will definitely be from Priority. You automatically get free oil changes and the salesmen will pick your car up, have the car serviced and then return it to you. They are all about customer service. So I would not recommend getting any vehicle serviced here. Also, there is a high turnover rate at this dealership with all of the employees. There have been several service managers within 4 years. I have purchased two vehicles from two different sales people and neither of the two are there. I think this speaks volumes about how the company treats its employees and customers. More
by tvaz22
Employees Worked With
a
March 20, 2013
This dealership always disappoints in the area of customer service. My experience buying my car was a nightmare. The sales person, Andre, and manager were very pushy and aggressive. The service depar customer service. My experience buying my car was a nightmare. The sales person, Andre, and manager were very pushy and aggressive. The service department is the worse i've ever experienced. The employees are rude and just don't offer the kind of customer service you would expect from an Acura dealership. If I ever purchase another Acura it will be with Priority. They offer so much more when buying a car and they exemplify customer service. More
by tvaz22
Employees Worked With
Wayne, service department
October 20, 2009
Daniel definitely took care of me from the time I entered the dealership and even after I left. He called me back to make sure the car was running properly and asked if there was anything else he could do fo the dealership and even after I left. He called me back to make sure the car was running properly and asked if there was anything else he could do for me. I really recommend this Acura dealership and would definitely go there again for anything I might need in the future. More
by kbadidas8
Employees Worked With
Daniel Rollins
