Southern Acura Newport News - Service Center

I come in for service all the time, this last experience was by far the best. I usually deal with Mike, but he no longer works there. Ronald Lamb is my new service advisor, and he did a great job. Normally was by far the best. I usually deal with Mike, but he no longer works there. Ronald Lamb is my new service advisor, and he did a great job. Normally when I come in I have to wait for my car, but this time I was offered a loaner vehicle to run to some stores. While Ronald was helping me, the other advisor Daniel helped him through the process. They showed a great display of teamwork and effort to treat me right! This is what I call "Top Notch Service" definetly something you would expect from an Acura dealership. More

Outstanding service. It was timely efficient and what a breeze. No hassles, no pushy sails for stuff I don't need. Just promtp and curtious service. I am so happy Daniel was assigned as my team leader. breeze. No hassles, no pushy sails for stuff I don't need. Just promtp and curtious service. I am so happy Daniel was assigned as my team leader. Everything was explained to me in plain simple terms and now I have no worries. More

I come to Hall Acura for all of my service needs. I have an 06 RL and a 98 Lexus that I have serviced there on a regular basis. Daniel Rollins is my team advisor and he is always friendly and polite. He is an 06 RL and a 98 Lexus that I have serviced there on a regular basis. Daniel Rollins is my team advisor and he is always friendly and polite. He is very knowledgeable and makes me feel secure. The repairs are always done in a timely manner. I have never felt like I was being taken advantage of, like I have at some dealers. The service department at Hall Acura overall is and A+. More

I brought my car in to have it looked over and to get my 30000 mile service done. everything in the dealership was nice and courteous. mike kline was my advisor and everything went very smoothly and i was o 30000 mile service done. everything in the dealership was nice and courteous. mike kline was my advisor and everything went very smoothly and i was overall very pleased with my visit. i got my car back by the time that i requested. i had a doctors appointment and i couldn't be late and mike assured me that it would be done in time and it was. im definitely going to bring my car back in and i would recommend mike and hall acura to others. More

I came in for a regular service; oil change. The service advisor; Mike, was very nice and explained that I needed other services for my MDX. He said that it would take 2-3 hours, and offered me a loaner veh advisor; Mike, was very nice and explained that I needed other services for my MDX. He said that it would take 2-3 hours, and offered me a loaner vehicle. When he gave me the keys to the loaner ... I HAD NO IDEA ThAT HE WAS GIVING ME A 2009 MDX! My MDX is a 2004, so the "experience" of driving a newer version of my vehicle was great. On my return to the dealership, Heyward Williams greeted me in the service dept and took me to the cashier. I was very surprised to find my vehicle was pulled up front and was even cleaned. My service experienc was more than I expected. I didnt want to spend as much as I did, but as explained my my service advisor, the services were needed and along with a 2009 loaner car, it couldnt have been any better ... GREAT job Mike K & Heyward. See you in 4000 miles :) More

I WAS BLOWN AWAY WITH THE THE SERVICE. THE PROFESSIONALISM WAS UNBELIVEABLE. AS SOON AS I ENTERED THE DOORS I WAS GREATED WITH A SMILE AND A GOOD MORNING. THEY WERE ALREADY WAITING FOR ME WITH PROFESSIONALISM WAS UNBELIVEABLE. AS SOON AS I ENTERED THE DOORS I WAS GREATED WITH A SMILE AND A GOOD MORNING. THEY WERE ALREADY WAITING FOR ME WITH MY APPOINTMENT READY AND I DID NOT HAVE TO WAIT. I WAS ALSO NOT EXSPECTING SOMEONE TO DO A COMLPETE WALK AROUND OF MY VEHICLE WITH THEM POINTING OUT LITTLE THING I DIDNT EVEN NOTICE. IT WAS QUITE IMPRESIVE IF I DONT SAY SO MY SELF. I TO WAS GREATED BY THE SERVICE MANAGER AND WAS SHOWN TO THE WAITING ROOM THAT HAD COMPLEMENTRY BAGELS AND COFFEE. THEY HAD ME IN AND OUT IN A FLASH. THANK YOU HALL ACURA OF NEWPORT NEWS IM GLAD THAT YOU CARE ABOUT YOUR CUSTOMERS AS MUCH AS YOU DO. IT SHOWS ........ SEE U SOON. More