Southern Acura Newport News - Service Center

Happy with customer service and mechanics they kept me well informed on my car always polite and understanding got my car back and runs great. I'd say they deserve a raise or a pizza party awesome job tha well informed on my car always polite and understanding got my car back and runs great. I'd say they deserve a raise or a pizza party awesome job thanks again More

The service personnel were very understanding and helpful. Their attitude was pleasant and they asked questions prior to making a decision. I will be returning my GMC for service. My only question is helpful. Their attitude was pleasant and they asked questions prior to making a decision. I will be returning my GMC for service. My only question is parts availability. More

The service has been good except for the long wait for schedule availability for a service appointment. schedule availability for a service appointment. More

The staff was prompt and courteous. Waiting area was quiet and comfort. My only issue is that I had an appointment at 0830. I receive my Jeep after 1015. The oil change and courtesy ins Waiting area was quiet and comfort. My only issue is that I had an appointment at 0830. I receive my Jeep after 1015. The oil change and courtesy inspection should not take almost two hours, should it? More

Had a recall issue. Kevin ensured all went smoothly - from contacting me to schedule repair, ordering the part & then ensuring the service to fix problem was completed i Kevin ensured all went smoothly - from contacting me to schedule repair, ordering the part & then ensuring the service to fix problem was completed in a timely and professional manner. More

Quick, friendly, and effective service. They knocked out my first service and the recall on my car real quick. They knocked out my first service and the recall on my car real quick. More

Very professional and timely. Staff communication was friendly, accurate and was helped make my service pleasant. Staff communication was friendly, accurate and was helped make my service pleasant. More

I’m not familiar with Brett Whitney unless he is the person who worked the day I picked up my car. If so he was very professional,,explained what was done & all charges. The kind of service one should person who worked the day I picked up my car. If so he was very professional,,explained what was done & all charges. The kind of service one should expect. Excellent / 5 star. More

Didn't return my phone call when i tried to reschedule my appointment and wasn't clear on work appointment and wasn't clear on work More

Enjoyed the experience. Everyone was very kind. I arrived without an appointment and they took me right away! Good day! Everyone was very kind. I arrived without an appointment and they took me right away! Good day! More