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Southern Acura Newport News - Service Center

Newport News, VA

4.8
488 Reviews

488 Reviews of Southern Acura Newport News - Service Center

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January 10, 2025

Service was professional and efficient. Truly seemed to have the concerns of the customer as number one priority. More

by mgore1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Punctuality of work Fine service Comfortable waiting area Friendly staff I will return in the future for service work More

by Riverhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

The Southern Acura service team is excellent. They are always polite, friendly and helpful. I would recommend Acura to anyone looking for a new car. More

by tonya44adkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
January 10, 2025

Everyone is so nice and very generous. The only down fall it takes too long to get an appointment scheduled More

by ashli0jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Very professional staff who always provide very good and competent advice that turns into satisfactory results. More

by agmaurici
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

This is dealership is a decent store. Seem to have a good stock of inventory. Services for the vehicles is way too much, labor process really are ridiculous More

by The Wrights
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cisco Lugo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Pleased with the representatives; the 2022 Acura MDX is the most expensive car I have bought, but has left something to be desired More

by Thesyss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Copeland
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Fast service and friendly staff. Easy to drop off and pick up when service was complete More

by MELISSA.CLOKEY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Very helpful. Sorry to hear of death of service worker. She helped me a lot every time I visited. May she rest in peace More

by SNIPES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

The personnel at Southern Acura Newport News got me in and out and on the road quickly! There professionalism is unmatched. More

by Dany.higinio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.