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Southern Acura Newport News - Service Center

Newport News, VA

4.8
371 Reviews
Call Service Center (757) 886-7074

371 Reviews of Southern Acura Newport News - Service Center

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February 13, 2024

Always positive. Kevin is a definite asset to your dealership. He's always friendly, courteous & gets me in & out on time. He also answers my ( sometimes dumb) questi More

by NCCOLLINS1
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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Feb 14, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 13, 2024

Always very helpful and communicative Acura has been good to us as we have two RDX SUV's More

by raceboatgt
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Report | Print
Feb 14, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 13, 2024

Cisco is always great and makes sure everything is taken care of. He makes service a breeze. More

by Marisaford7472
Recommend Dealer
Yes
Employees Worked With
Cisco
Report | Print
Feb 14, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 12, 2024

Came in for an oil change left out with a transmission service 500 dollars later... Kevin was friendly , attentive and kept me informed through out the process. Car was finished in a timely manner rated S More

by jamille.lowther
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

February 11, 2024

Excellent service World class service. Easy to talk to and no pressure Will come.back Thanks More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 11, 2024

Overall, the experience was great start to finish. Everyone was courteous kind. The facilities were clean. My car was cleaned. I will be back again soon. More

by CARL24
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 10, 2024

Berna is so nice and helpful. I hope to keep her as my service advisor More

by LILYANDLILA
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 10, 2024

I'm treated like family. They go out of their way to help you. I'll be back More

by McDHig
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 10, 2024

Timely, knowledgeable, courteous. My husband was impressed by the frequent updates. He felt everyone did an excellent job. More

by cathrynradford
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Report | Print
Feb 13, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 09, 2024

Berna went above and beyond. Couldn't recommend her more! She is very customer focused ! More

by barbaramcgee97
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Report | Print
Feb 09, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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