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Southern Acura Newport News - Service Center

Newport News, VA

4.8
371 Reviews

371 Reviews of Southern Acura Newport News - Service Center

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February 22, 2024

Done on time including wash, good job! Kevin, as usual, was welcoming and got us in quick. More

by wh9aaf0
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 23, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 21, 2024

Within an hour my state inspection was complete. Cisco's always courteous and acknowledged me by name as I entered the service department. Always explains in detail the service done and completed More

by DEL_VERNISE
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
Feb 22, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 21, 2024

Southern Acura Newport News provides excellent customer service. Overall, I give Southern Acura Newport News Five Stars for the service I received on 19 February 2024. More

by Knorman15
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Feb 22, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 21, 2024

Super efficient and great service The process was easy for drop off and pick up, advisors were friendly and helpful More

by dp7399
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Feb 22, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 21, 2024

I have always found the quality of service to be the best and it has always been correct the first time. More

by HARRISJS602
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Feb 22, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 21, 2024

Great friendly service. ..service was fast and efficient. I was offered a promotional special which i took advantage of and was completely satisfied with my service. I will b More

by Ladiere
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 22, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 20, 2024

My experience was excellent, I was able to call and bring my car in and fixed the issue in the same day. A special 'Thank you' to Bernie Aguirre for taking care of my vehicle!?? More

by cottoc1014
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
Jul 08, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 20, 2024

Berna Aguirre is the best Service Advisor at Southern Acura Newport News. She is always courteous, professional, caring, and efficient in her customer service for me and my 2016 Acura MDX. ""FIVE STARS f More

by Knorman15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 14, 2024

Kevin is always professional and provides quality customer service. Kevin also explains in detail the service that was provided. More

by 3clubnupe
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Feb 15, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 13, 2024

Understood and addressed my concerns. Willingness to work with me I appreciated the effort to keep me informed and updated throughout the process More

by willisrdb
Recommend Dealer
Yes
Employees Worked With
Bret Whitney
Feb 14, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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