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Southern Acura Newport News - Service Center

Newport News, VA

4.8
626 Reviews

626 Reviews of Southern Acura Newport News - Service Center

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March 27, 2025

I have the same issues and it have gotten worse. I currently have to get it towed back to have service More

by Moe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cisco Lugo
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

The team was fast friendly and professional. Job was done ahead of schedule. I will use them again More

by DAVE184547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Your service people are very knowledgeable and helpful and work very fast thank you again More

by pamelagege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Great service and explained everything needed for my car. Everything was done in a timely manner. More

by Candice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

My issue was taken of in 45 minutes and my parts were ordered. No more comment More

by msp512008
Recommend Dealer
Yes
Employees Worked With
Cisco
March 27, 2025

Great service advisors. Very friendly and tries to go above and beyond. Really appreciate them. More

by ARIELATAYDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

I have visited this dealership since I purchased my 09. Probably 4. Times a year. Have always been welcome with a small. Was always made sure I was comfortable and there was refreshment .I was inform More

by jsgrl1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Excellent service Department and very client friendly. They also have fair Prices with excellent work ethic More

by npgail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Happy with customer service and mechanics they kept me well informed on my car always polite and understanding got my car back and runs great. I'd say they deserve a raise or a pizza party awesome job tha More

by Pearl jam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

The service personnel were very understanding and helpful. Their attitude was pleasant and they asked questions prior to making a decision. I will be returning my GMC for service. My only question is More

by rcobb8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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