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Southern Acura Newport News - Service Center

Newport News, VA

4.8
455 Reviews

455 Reviews of Southern Acura Newport News - Service Center

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December 31, 2024

Very pleased with the service department. Easy to work with, keeps you informed of the vehicle status, and professional. I’ve been coming to this Acura dealer/service since 2011. More

by dlum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

I have been coming to this dealership for many years, and was once again pleased with my experience. More

by MARY95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

Good customer service. It was very easy to schedule an appointment online and my vehicle was serviced on-time. More

by DONQ_MILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
December 28, 2024

Great place to receive top notch service for your vehicle. Cisco . He’s one of my favorite advisors. He keeps me informed on all progress of my vehicle, very polite and professional. This is my favor More

by DWANNA33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

Kevin was awesome kept me informed customer service was phenomenal, courtesy outstanding service thank you Kevin More

by fleming_robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

Took my car for a state inspection and oil change. I appreciate their appointment drop off system…very efficient! Services done well and priced fairly. Super nice service desk staff! More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
December 28, 2024

My service advisor customer service was excellent. The car felt so much better after the tire rotation. More

by Brembydome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

I have taken my car to this location for years and have always had excellent service! I would recommend you experiencing the difference. Customer for life. More

by ray711241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

I had no appointment and they serviced my MDX with little waiting and performed what needed to be done in reasonable time. More

by Mange dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2024

Service department very polite explained Work done . They were also efficient in a timely manner. More

by youngjoyce86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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