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Southern Acura Newport News - Service Center

Newport News, VA

4.8
371 Reviews
Call Service Center (757) 886-7074

371 Reviews of Southern Acura Newport News - Service Center

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March 20, 2024

Kevin is the best! He always takes care of me and makes sure my car is running great. He listens to my concerns and let men know the best route to make where it's not a More

by Tgoode10
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
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March 17, 2024

I was early for my appointment and they still attended to me as soon as I got there. Staff was pleasant and very eager to help. More

by CMM
Recommend Dealer
Yes
Employees Worked With
Mr. Lugo I believe
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Mar 19, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 15, 2024

Very customer service focused. Cisco & the team are very accommodating & customer focused. They are there to serve. Very commendable. More

by Jimbartolotta11
Recommend Dealer
Yes
Employees Worked With
Cisco
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March 15, 2024

My 2020 Acura ILX told me it was due a B1 service. I called Southern Acura and was able to get a service appointment on the date and time I requested. I waited in the lobby until completion of the s More

by QuakerDave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 12, 2024

Appointment was easy to make and drop off was super quick. My state inspection was done within 2 hours of drop off. All instructions were followed that I had requested. More

by mrswmervin
Recommend Dealer
Yes
Employees Worked With
Cisco
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March 11, 2024

Excellent service as always. Mr. Cisco is very professional and customer service centered. Great experience More

by gretchenw341
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cisco
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Mar 11, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 10, 2024

Cisco is always a pleasure to deal with and he is a good man. You are lucky to have him More

by Ok
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
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March 09, 2024

Very prompt checking, service performed quickly, kept informed of progress and courteous and kind experience when checking out More

by adtabb
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
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March 09, 2024

Overall great experience I enjoyed the service and excellent experience. Very knowledgeable and helpful Thanks More

by SHANTIAHARDY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cisco
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March 07, 2024

Berna is always a joy to work with! ! She always takes great care of me while my vehicle is being serviced. And, she does so with a smile on her face!! More

by NIKACHICA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna Aguirre
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