Southern Acura Newport News - Service Center

Excellent service and wonderful staff. Great working with them. Like the car a lot but lots to learn. Moved at same time. Great working with them. Like the car a lot but lots to learn. Moved at same time. More

My service consultant Kevin was polite and professional, I just only needed a oil change but he informed me of a service special which I didn't know about and schedule me for additional services. I just only needed a oil change but he informed me of a service special which I didn't know about and schedule me for additional services. More

I have been dealing with this dealership since purchasing my car in 2018. My experience has been average at best and terrible in dealing with an electrical problem a while back. Most recently when in for s my car in 2018. My experience has been average at best and terrible in dealing with an electrical problem a while back. Most recently when in for standard service under a pre purchased maintenance agreement I was advised after the work was completed that the agreement had expired and I needed to pay for the service. Even though I was given discounts I still ended paying over $100 for what I believed was prepaid. I will not be returning to this dealership other than for a recall matter which had been open for almost a year. More

Very quick service and the man who checked me out is always so friendly and personable. He is welcoming and a breath of fresh air. always so friendly and personable. He is welcoming and a breath of fresh air. More

Customer service was awesome, love the coffee bar and the wait was pleasant. Good visit wait was pleasant. Good visit More

Kevin was very courteous and prompt with my service. Did not try to sell unnecessary services. Did not try to sell unnecessary services. More

I have always been very satisfied with the service at the Southern Acura in Newport News, VA. They have always been able to fit me in to accommodate my schedule. Thanks for having a great team in the service Southern Acura in Newport News, VA. They have always been able to fit me in to accommodate my schedule. Thanks for having a great team in the service department. More

Great as always! !! Always reasonable wait time and extraordinary work. Most importantly I trust them. !! Always reasonable wait time and extraordinary work. Most importantly I trust them. More

Great prompt service. Cisco was outstanding service attendant. Your lounge ran out of coffee though. Why is your accessory desk have no accessories showing? Cisco was outstanding service attendant. Your lounge ran out of coffee though. Why is your accessory desk have no accessories showing? More

Excellent service and I didn’t have to sit for a long time while waiting for my car time while waiting for my car More