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Southern Acura Newport News - Service Center

Newport News, VA

4.8
523 Reviews

523 Reviews of Southern Acura Newport News - Service Center

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November 25, 2024

They are always polite. If they find something that needs my immediate attention they not only send me a text but discuss it in person. I do find their prices a bit steep! More

by Deborah Pope-Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica G.
November 25, 2024

The service department was very friendly and kept me informed throughout the process. The service writer explained in great detail how my vehicle maintenance would be completed and came and found me to More

by SENATEK214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

Always a great experience here. Everyone is polite and communicates effectively. Any issues are always resolved. More

by kdosurber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2024

Such a pleasure to do business with Southern Acura! They have consistently taken great care of my vehicle and me. More

by SUEAMES123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

I feel that Kevin, my service writer, and Ray, the technician that worked on my car, tried very hard to take good care of my problem and me. More

by DGorbett
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Working with Cisco and his team is always pleasant. They keep me informed through the process More

by Sharlikamason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Kevin always welcomes me by name and makes my visit enjoyable. Takes care of my car service in every way. More

by Pbrutledge16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2024

Service was good. Kevin was very kind and knowledgeable. I will ask for him on our next visit. More

by RTODD6454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2024

Brett helped me obtain the correct part for my Acura & shipped it to me quickly. More

by budjones75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrius Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Hoe
November 20, 2024

Southern Acura did a fantastic job in servicing my car. They were prompt in taking in the car for servicing at the appointed time and completed the service in reasonable time. All my questions were satisfa More

by Rahul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
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