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Southern Acura Newport News - Service Center

Newport News, VA

4.8
523 Reviews

523 Reviews of Southern Acura Newport News - Service Center

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November 30, 2024

The experience that I had while receiving my oil change. The employees were nice, professional, and prompt. The service providers were informative and also prompt. I thoroughly appreciated the experience. More

by Mdgomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2024

Cisco Lugo is the employee that I've worked with each time that I've had my car serviced. He is consistently Comprehensive, respectful and efficient explaining and answering all if my queries. The entir More

by Susanm653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2024

Jessica got us in last minute due to our car not starting. She addressed all of our concerns and arranged for a loaner. Very professional and helpful! More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in Service.
November 30, 2024

Great customer service from staff and good updates on vehicle status and potential repair cost More

by kaundaz50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

As usual they are the best! Cisco and crew tried their best to diagnose my car’s problem and told me what to do. Will come to them every time! More

by marvalus58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

Very prompt at getting your vehicle back to you at the time that they say they will More

by SHAR694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Southern is always accommodating and efficient. Staff is friendly and can professional. Waiting area is always immaculately clean. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
November 27, 2024

The best experience I've had at any car dealership. I will return to receive the benefits and rewards for my vehicle. More

by dannyparrott8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Cisco is always very responsive and helpful anytime we need service. The team has always been great. More

by Stur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

Always great service and polite people who quickly answer questions and keep you informed of all service issues. More

by robyn.mcknight00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Jessica goodale
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