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Southern Acura Newport News - Service Center

Newport News, VA

4.8
523 Reviews

523 Reviews of Southern Acura Newport News - Service Center

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December 14, 2024

Service is the priority without a doubt Everyone shows courtesy and a willingness to be of service More

by STATONBRENDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

Kevin Rafeek was excellent, as always, courteous, polite, professional, helpful and knowledgeable. He cares about customers. More

by SJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

Excellent service, polite and professional. Very clean and comfortable. Kevin is personable, and friendly couurteous. More

by RPRIBUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

Kevin kept me informed of the progress on my RDX while it was being serviced. When I picked up the vehicle, it was clean and ready to go. More

by MHENRY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

All the people are very kind. You can tell their goal is to make all the customers happy. About 90% of the time I've come to this dealership for service I've had some sort of iss More

by DMS764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
December 13, 2024

This dealership has been nothing but honest and trustworthy thus far. I would recommend them to anyone More

by Joshua Shazier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
December 11, 2024

Great customer service by Kevin. I have always enjoyed working with him. He is always hepful. More

by jgaskins8360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 08, 2024

The service was great but when I received a car wash they left scratches all over my car. More

by nvautomotive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Southern Acura Newport News responded

"Nvautomotive" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 07, 2024

Excellent service. Total dedication to customer satisfaction. Thorough analysis of issue, fast completion of the work More

by JOHN.THOMAS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

December 07, 2024

Expedited my services required for my 2017 Acura RMD. Ordered parts & expedited my repair. Friendly and exceeded my repair schedule. More

by sworthin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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