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Southern Acura Newport News - Service Center

Newport News, VA

4.8
520 Reviews

520 Reviews of Southern Acura Newport News - Service Center

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December 20, 2024

The service here is always stellar. Consultants Kevin, Cisco, and Jess make taking my cars in for service a pleasant experience and something I actually look forward to. Quite honestly, More

by JDCETOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jess
December 20, 2024

Drove from N Myrtle beach to Newport News to have my car maintenance done because I know I will get the job done correctly More

by JP2242FT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

I work in Chesapeake and I gladly drive to Newport News for this dealerships service. More

by birth.a.elephant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Given is always very good he makes sure my MDX makes sure I am up to date More

by JP2242FT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Mr. Lugo and Team were courteous and listened to our issues to seek a solution and a great outcome. More

by Nupe76f1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

High marks for Kevin the service associate and to Ray the lead mechanic, very good service More

by kmhttpc
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

The service from Southern Acura is the best I’ve ever experienced. Cisco Lugo is an all star!! More

by TWIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

The service associate, Cisco made sure that my vehicle was taking care of. He took the time and took care of me and I greatly appreciate him. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Jessica, provided excellent customer service was very patient😀 kept me informed, I made an appointment I was in and out in a timely manner. More

by NEWCYCLE07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
December 19, 2024

Jessica got me in with a very busy schedule and I truly appreciated it. I would have to wait almost a month for service. More

by NCLYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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