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Southern Acura Newport News - Service Center

Newport News, VA

4.8
368 Reviews

368 Reviews of Southern Acura Newport News - Service Center

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August 05, 2024

Great job, getting things done and repaired. They put the customer first and try to take care of their needs. More

by belvon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 01, 2024

The Acura Dealer has always taken good care of my 2013 TL. Service Advisors are great people to assist you with the Sevice your vehicle need. More

by apd622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

They did a very good job. Will highly recommended them to anyone that needs service. More

by rcfami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 31, 2024

I do not understand the code number service for my vehicle; let alone the price I’m paying is unexpected & outrageous. If I knew how long the service was I would made arrangements later like my doctor More

by Roses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Goodale
July 31, 2024

They did an exceptional job in a short amount of time at a very good price, you can't get much better than that. More

by davelori1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2024

Cisco is amazing! Thank you for always taking such good care of me and my car! More

by JENNIFERCHARNECKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2024

Great customer service, great service on my vehicle, very communicative. Comfortable and clean waiting area. Very trustworthy place of business. More

by AcuraOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2024

FIRST TIME FOR SERVICE SINCE WE PURCHASED OUR SANTA FE THE SERVICE EXCEEDED MY EXPECTATION S More

by bmcclenny1@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2024

All work was done as prescribed in an expeditious manner. Cisco was excellent as the service manager. More

by Run42day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2024

Cisco was very cordial and most helpful. He showed a very friendly attitude and took the time to bring my car inside so I did not have to go out into the rain. Very satisfied with the work a More

by MARKTURNAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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