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Southern Acura Newport News - Service Center

Newport News, VA

4.8
520 Reviews

520 Reviews of Southern Acura Newport News - Service Center

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December 22, 2024

There was a state inspection; waiting time was less than an hour. Wait room was comfortable. More

by JJACKSON09
Recommend Dealer
Yes
Employees Worked With
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

The staff was polite they made sure I had a vehicle to drive in a timely manner More

by Pcoston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Kevin and another person who works next to him are great when it comes to customer service and makes the issue easy to resolve. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

They are always on time. If they say, I’ll be ready by 2:00, it is ready by 2:00. The staff treat you like you own the dealership very kind and patient. They show you exact More

by waynehedrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Excellent service. The service team answered all questions about the services provided to the vehicle. More

by ISSAPETE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Kevin is a consulate professional! His customer service and attention to detail is stellar! Outstanding Service Manager More

by KDUNCAN757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Always taking care of here love this place. Friendly great customer service. Always get me right More

by glangston1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Berna Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

I was greeted with a smile, very courteous and was very detailed explaining my services. Very timely More

by vstyles22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Devin Sheldon was great! I never felt any pressure to buy. I told Devin I only wanted to test drive a car and left with a new MDX! The sales manager congratulated me on my pu More

by baileybailey29
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
December 20, 2024

Cisco went out of his way to accommodate me after a scheduling mix up on my part. He found a way to fit my RDX in that day which allowed me to make it to a funeral a little less stressed. Thank You! More

by lvnhpns
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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