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Southern Acura Newport News
Newport News, VA
784 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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March 26, 2009
I came in for a regular service; oil change. The service advisor; Mike, was very nice and explained that I needed other services for my MDX. He said that it would take 2-3 hours, and offered me a loaner veh advisor; Mike, was very nice and explained that I needed other services for my MDX. He said that it would take 2-3 hours, and offered me a loaner vehicle. When he gave me the keys to the loaner ... I HAD NO IDEA ThAT HE WAS GIVING ME A 2009 MDX! My MDX is a 2004, so the "experience" of driving a newer version of my vehicle was great. On my return to the dealership, Heyward Williams greeted me in the service dept and took me to the cashier. I was very surprised to find my vehicle was pulled up front and was even cleaned. My service experienc was more than I expected. I didnt want to spend as much as I did, but as explained my my service advisor, the services were needed and along with a 2009 loaner car, it couldnt have been any better ... GREAT job Mike K & Heyward. See you in 4000 miles :) More
by Jordan23star
Employees Worked With
Mike Kline, Heyward Williams
March 26, 2009
I WAS BLOWN AWAY WITH THE THE SERVICE. THE PROFESSIONALISM WAS UNBELIVEABLE. AS SOON AS I ENTERED THE DOORS I WAS GREATED WITH A SMILE AND A GOOD MORNING. THEY WERE ALREADY WAITING FOR ME WITH PROFESSIONALISM WAS UNBELIVEABLE. AS SOON AS I ENTERED THE DOORS I WAS GREATED WITH A SMILE AND A GOOD MORNING. THEY WERE ALREADY WAITING FOR ME WITH MY APPOINTMENT READY AND I DID NOT HAVE TO WAIT. I WAS ALSO NOT EXSPECTING SOMEONE TO DO A COMLPETE WALK AROUND OF MY VEHICLE WITH THEM POINTING OUT LITTLE THING I DIDNT EVEN NOTICE. IT WAS QUITE IMPRESIVE IF I DONT SAY SO MY SELF. I TO WAS GREATED BY THE SERVICE MANAGER AND WAS SHOWN TO THE WAITING ROOM THAT HAD COMPLEMENTRY BAGELS AND COFFEE. THEY HAD ME IN AND OUT IN A FLASH. THANK YOU HALL ACURA OF NEWPORT NEWS IM GLAD THAT YOU CARE ABOUT YOUR CUSTOMERS AS MUCH AS YOU DO. IT SHOWS ........ SEE U SOON. More
by JOHNNYBRAVO
Employees Worked With
DANIEL AND MR. HAYWARD
February 14, 2009
I had excellent customer Service, as soon as I arrived to the dealership. I was treated very respectful and everyone was very professional at all times. I really liked how they did not have any "sales" press the dealership. I was treated very respectful and everyone was very professional at all times. I really liked how they did not have any "sales" pressure issues like most dealerships. They were very upfront on everything and price. They treated everyone the same no matter what. I was very observant and watched how detailed and patient they were with everyone. They accommodated me with whatever I requested and wanted. There was no "settling" with anything. I really liked that. I continue to have excellent customer service always and anytime I go there, whether I am there for service or buying something extra. I had an excellent buying experience at this dealership and continue to have excellent customer service. The only reason I gave a 4 on "price" question is because even though they gave a good price on my trade in, I would have liked a little more. More
by LT304
Employees Worked With
Scott, Jack, Nathan, Kim
July 13, 2007
All employees were very curious and professional. Environment was low pressure, salesman was very upfront about price and all fees (no surprises). Only complaint is they screwed me on my trade in, p Environment was low pressure, salesman was very upfront about price and all fees (no surprises). Only complaint is they screwed me on my trade in, promising one thing over the phone and then offering substantially less in person. However, I had already put a deposit on my car, so I was kind of stuck and their offer was at least better than Carmax's. More
by derbaff
