Southern Acura Newport News

Andrew McMillan & Team Went to look at a used car on the lot. Andrew McMillan came out to see if I need assistance. Since I had done my homework, I liked the car I saw but Went to look at a used car on the lot. Andrew McMillan came out to see if I need assistance. Since I had done my homework, I liked the car I saw but had other options that were newer and a bit cheaper. After talking with Andrew, he provided me a tag so I could test drive the car with my own mechanic. After I returned and was satisfied with the car, we began discussing terms. The bottom line is that I did not even go to see the other cars, Andrew (and team) were very reasonable & accommodating. The deal was closed! The entire process of purchasing the car went very smoothly and without issues. Andrew was very proactive and called several times to follow-up to make sure I was satisfied with everything. I was, I am! THANKS! More

Hall Acura NN - Great Experience! I worked with Devin Sheldon to purchase my new TLX. As a previous TL owner the technology changed quite a bit. Devin was very knowledgeable and expl I worked with Devin Sheldon to purchase my new TLX. As a previous TL owner the technology changed quite a bit. Devin was very knowledgeable and explained the changes in detail, on more than one occassion. Devin reached out after the sale to make sure I was enjoying my new car and to see if there were any follow up questions. The entire Hall Acura Team is pleasant and always available to assist with inquiries. More

Purchasing a Certified Acura TLX w/Tech Pack Daryl Hoe was my salesman and I was very impressed at how professional, knowledgeable and friendly he was which made my purchasing the TLX a very ple Daryl Hoe was my salesman and I was very impressed at how professional, knowledgeable and friendly he was which made my purchasing the TLX a very pleasant experience. He explained all the features of the car and made me feel comfortable that if I did have any questions later to call him. I would definitely recommend him to my friends. Since the vehicle was a used Certified vehicle I was also fortunate to work with David Gosselin. He too was very knowledgeable and a pleasure to work with. Both Daryl and David helped make this purchase a less stressful experience. More

Matthew Dubois of hall Acura My experience was no less then perfect. Matthew helped me every step of the way with purchasing a new vehicle. I recommend everyone stop into Hall Acu My experience was no less then perfect. Matthew helped me every step of the way with purchasing a new vehicle. I recommend everyone stop into Hall Acura . More

A very good experience during my RDX car buy I drove 60 miles to get here instead of visiting Crown of Acura which is my local dealer because of the availability of vehicle I want. Compared to ot I drove 60 miles to get here instead of visiting Crown of Acura which is my local dealer because of the availability of vehicle I want. Compared to other past vehicle buys, this is the most pleasant one. After the deal is done, I figured out they are far better than my local dealer in terms of price, politeness, processing, and facility. No regret. Definitely recommend and will come back for next car buy or service. More

Always prompt and fixed the first time Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notc Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notch and always gets it fixed quickly and no questions asked. More

Go to Priority Acura Worst experience! I was lied to in order to purchase the vehicle. They have not fulfilled their end of the deal and now they are denying everything. A Worst experience! I was lied to in order to purchase the vehicle. They have not fulfilled their end of the deal and now they are denying everything. Also , when I took my car in for minor service, they kept my car for 5 days and left we with out any type of loaner. I had to rent a vehicle myself. When I finally picked my car up from service, all of the work that was suppose to be taken care of wasn't and my car had 0 gas in it and 135 more miles on the car then when I brought it in. I was given the run around again. If puns out later it was used as a personal car by the GM of Hall Acura Newport News. I ended up leasing a 2015 Chevrolet Suburban LTZ from Priority and had an amazing experience. I wish I never would have step foot on Hall's dealership and just gone to Priority. Hall Acura should get training from Priority. Hall Acura is no different then a independent dealer used car lot. More

Didn't feel like a customer I live in Richmond and I inquired about a older Acura the same day it was posted on the website. I was contact by headquarters to make an appt. I said I live in Richmond and I inquired about a older Acura the same day it was posted on the website. I was contact by headquarters to make an appt. I said sure I will be in the Hampton Roads area this Sunday. I was also interested in another vehicle at the Chesapeake location and asked could we get the vehicle moved. By the time my appt came Sunday, no one had contacted me letting me know which physical location the vehicle was nor that the vehicle was still in the shop and not ready for a test drive. The manager quoted "mame it was not my responsibility" and pointed the blame to other people. Overall I constantly had to call the dealership to receive an update (poor customer service) and would have still purchased the vehicle if we could have negotiated a little more. I felt like the time wasn't taken since I was interested in an older vehicle verses a new Acura. My model of customer service is ALL customers are valuable customers no matter what they are buying. Was very dissapointed with my experience. The only reason I gave this a star is because the two salemen I dealt with (Devin & Keith) were very pleasant. More

Not a single regret! I would highly recommend this dealership to anyone! I just bought my second car from them this week and I couldn't be happier. My first purchase was I would highly recommend this dealership to anyone! I just bought my second car from them this week and I couldn't be happier. My first purchase was a used Acura and it never gave me a single problem. Mr. Daryl Hoe is a fabulous salesman and will really go to bat for you. The people on the financing team, more specifically Mr. Gordon was a pleasure to work with. This is not the kind of dealership that has salesman descend on you like buzzards. It is a nice , relaxed atmosphere and everyone is really friendly. If you are in the market for a car, new or used, give this dealership a try. You will not be disappointed! More