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Southern Acura Newport News

Newport News, VA

4.8
789 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 789 reviews

July 17, 2021

Devon Sheldon, Chris Meyer and the entire Hall Acura team far exceeded my expectations purchasing my 7th car from Hall Acura. Their professionalism and courtesy is unmatched. Also a special thank you to Kevi More

by CAWalker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer, Kevin Rafeek
Jul 19, 2021 -

Southern Acura Newport News responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 12, 2021

Thought I had a great experience with this dealership until it’s taken a month and a half to do payoff on my old car. More

by Shan33me
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Meyer, Marc Darnell
Jul 15, 2021 -

Southern Acura Newport News responded

Shantoria, thank you for your feedback and for taking the time to speak with our General Sales Manager, Joe Festa, about your experience. We are pleased to hear that we were able to update you on the status of your payoff and Joe is working to ensure your concerns are addressed as quickly as possible. If we may be of any further assistance during this process, please do not hesitate to contact Joe at 757.886.7077. Thank you.

July 10, 2021

Devin is an awesome person. Very knowledgeable and professional. We would highly recommend him and the dealership. Chris in finance was also exceptional. Thank you, Hall! More

by drmarielmiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer
Jul 13, 2021 -

Southern Acura Newport News responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 28, 2021

I was treated very well by everyone at the dealership especially Devin Shelton. He made sure I was comfortable with my new car before leaving that day. More

by nwilson24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer, Kevin Rafeek
Jul 01, 2021 -

Southern Acura Newport News responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 25, 2021

From my experience this dealer is dedicated to customer full satisfaction. Great communication, very professional, excellent customer service, super great deals and countless benefits. Devin Sheldon was th More

by Richard Ocasio-Rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Catherine Gordon, Darrius Young
Jun 28, 2021 -

Southern Acura Newport News responded

Hi Richard, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

June 24, 2021

I feel really comfortable and pleased. I recommend 100% Devin Sheldon. He considered all my wishes for the ideal car for me and made it possible. More

by melany sanabria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Jun 28, 2021 -

Southern Acura Newport News responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 21, 2021

Close to a deal on a car they didn’t have and gave them a deposit. They ultimately couldn’t find the car and they refused to refund my deposit quickly. Took 23 days for them to process the refund…left seve More

by vasoccerref
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Festa, Darrius Young, Demetrius Hall
Jul 06, 2021 -

Southern Acura Newport News responded

Thank you for your feedback. We are sorry to hear you feel you’ve had a less than positive experience with our dealership. It’s our understanding you’ve been in contact with management regarding your concerns, and we hope you will give us another opportunity to earn your confidence back in the future. If we may be of further assistance, please reach out to our General Sales Manager, Joe Festa, at 757.886.7077. Thank you.

June 16, 2021

Great dealership. Devin was really kind and helped us out step by step. I really appreciate the kindness from the staff you guys do a great work. Keep it up. More

by Nmindy77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Jun 18, 2021 -

Southern Acura Newport News responded

Hi, we are so happy to read such a great review about Hall Acura Newport News! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 24, 2021

Devin was great in working with us to get my daughter her first car. He understood the need for her to take her time in making a decision. Appreciate his willingness to help. More

by Stur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
May 26, 2021 -

Southern Acura Newport News responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 23, 2021

I had a good experience with the vehicle purchase and the customer service was very good as well. I would recommend the dealer to a friend. More

by Dap
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
May 25, 2021 -

Southern Acura Newport News responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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