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Southern Acura Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
789 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 789 reviews

April 12, 2022

Devin Sheldon provided awesome customer service in sales and when asked, did not hesitate to assist with vehicle technical functions. Thank you Devin! More

by Coastalbound
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Report | Print
March 11, 2022

Thank you to Devin Sheldon at hall acura, u made my friend happy 😊, very good dealer, thank you More

by Ericadonaldson45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Report | Print
Mar 13, 2022 -

Southern Acura Newport News responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 06, 2022

Devin Sheldon was our salesman. He was patient with us , very professional and extremely knowledgeable on our purchase!!! More

by Sonia.blanks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Report | Print
Mar 07, 2022 -

Southern Acura Newport News responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hall Acura Newport News! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 28, 2022

Received great service from Devin. This is my second vehicle I’ve bought from him. Excellent customer service, took care of my needs. And service was really fast. Great work!! More

by Kendraj80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Report | Print
Feb 28, 2022 -

Kendraj80 responded

Devin Sheldon provided great customer service. Great experience, I love my new car. Service was fast, he listened to my needs. Definitely will return!!

February 25, 2022

Devin at Hall Acura exceeded my expectations and provided world class service. Great staff. Thanks More

by Clintonhammett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
General Manager was a joy to work with as well. I will be sure to tell my colleagues about Hall, Devin Sheldon, Darrius Young
Report | Print
Feb 27, 2022 -

Southern Acura Newport News responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Hall Acura Newport News so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

February 21, 2022

Great sales and service staff that bend over backwards for their customers. Always a positive experience to do business there. More

by Rjohnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Darrius Young
Report | Print
Feb 23, 2022 -

Southern Acura Newport News responded

Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 18, 2022

Devin worked so hard on getting me in a suv. He was awesome thank you devin. More

by Jenettasykes09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer
Report | Print
Feb 19, 2022 -

Southern Acura Newport News responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Hall Acura Newport News so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

February 13, 2022

Great experience!!!Devin is the man to see. Great customer service, very patient, quick process. More

by Ozzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Darrius Young
Report | Print
Feb 15, 2022 -

Southern Acura Newport News responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 02, 2022

Marc is one the best Sales Consultant I have dealt with. He is very professional, understands your need, and does whatever he could to support his customer. I messaged him for a small favor after almost 4 m More

by Imtiaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Darnell
Report | Print
Feb 05, 2022 -

Southern Acura Newport News responded

Hi Imtiaz, we're happy you found our staff to be so supportive during your experience here at Hall Acura Newport News. We hope you continue to choose us for all your automotive needs! Take care!

February 01, 2022

Bad customer service. Very rude.No experience and not knowledgeable in this particular field. Needs training on customer service skills More

by litebrite0220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Whitney, Berna Aguirre, Joseph Festa
Report | Print
Feb 02, 2022 -

Southern Acura Newport News responded

Tabitha, we strive to provide exceptional customer service with each visit and we do apologize if you feel there was any miscommunication during your recent visit. It’s our understanding that management has reviewed and confirmed the diagnosis of your vehicle with shop personnel at Meineke and you. If we may be of further assistance, please contact our General Manger, Joseph Festa, at 757-886-7077. Thank you.

Feb 03, 2022 -

litebrite0220 responded

This correct response should not have had to be given on a review website. It is evidential that you do not strive to provide exceptional or even mediocre customer service. However, you MADE TIME to come write a poor response, when in fact, should have pick a phone up and dialed my phone number. Joseph Festa you dismissed me without even checking in on anything I brought to your attention. Never asked for paperwork, Never tried to come to a happy median. The whole dealership needs either extensive training or a whole new staff. And Fidelity Warranty even acknowledge your dealership mishap. Again, this is where my relationship with Hall Acura of Newport News comes to an END. No Thank You to your bad judgement and customer service.

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