Southern Acura Newport News

My wife and I stopped by to look at the 2023 MDX. We were ready to buy that day, but the Darrius was extremely arrogant and rude. He asked what it would take to make a deal...he then stated that th We were ready to buy that day, but the Darrius was extremely arrogant and rude. He asked what it would take to make a deal...he then stated that the negotiations would not be at MSRP, but at the $5K markup on the SH-AWD Tech Package. Needless to say, we left without making the deal and bought OUR 2023 MDX w/Advanced Package at a different dealership for much less than what Darrius offered for the Tech Package MDX. Mr. Young should be careful with how he speaks to customers. Like I stated earlier, we were ready to buy when we came to the dealership. More

Went in for a state inspection and left with a new car. I absolutely love it! Devin was awesome to work with. I absolutely love it! Devin was awesome to work with. More

sales rep Devin is very professional nice personality knowledgeable he listens. Answers all questions he deserves another award to add to his award collection knowledgeable he listens. Answers all questions he deserves another award to add to his award collection More

Mr. Devin and staff went above and beyond on all aspects of purchasing a vehicle. If you are looking for a new car this is definitely the place you want to be. Highly recommended. Thank you so much Mr. Devi of purchasing a vehicle. If you are looking for a new car this is definitely the place you want to be. Highly recommended. Thank you so much Mr. Devin! More

Devin is inconsiderate of customers and their time--scheduling two appointments at the same time, allowing me to wait at a desk while he paraded back and forth- stopping once to ask if I wanted w time--scheduling two appointments at the same time, allowing me to wait at a desk while he paraded back and forth- stopping once to ask if I wanted water or coffee- Well, My appt. was at 9:00 am and upon arrival, I announced that I had an appointment with Devin then I was asked to have a seat and he will be with me shortly! Almost 30 minutes later Marc stepped in with a bit of small talk and decided to start the purchasing process by asking for and collecting information! During my "spare" time, I continued to watch and listened to Devin shower his other customer with pleasantries! moments later, another customer arrived with an appt. with Devin- they sat in the waiting area-! and yet, I am still waiting! Well, Marc returned with a completed contract and then indicated that Devin will contact me to deliver the car! I could not believe that Devin was going to profit from asking if I wanted water or coffee! I STERNLY REQUESTED ANOTHER SALES REP. AND THEN CONVEYED THAT DEVIN DIDN'T PROVIDE ANY TIME, ATTENTION, OR/NOR ADEQUATE CUSTOMER SERVICE TO PROFIT FROM THIS SALE, AND BY NO MEANS DO I WANT HIM TO CONTACT ME!! I also suggested that instead of having a customer wait perhaps Devin should try being honest and letting the customer know in advance that he has an appt. scheduled at that time and afford the customer the opportunity to reschedule or request another sales rep!- 9:08 am - 12:53 pm I wasted an entire morning waiting and watching Devin- when I could have been running Saturday morning errands and/or shopping! I think it's pretty sad because, I purchased TWO vehicles from this dealership, prior to the rising of technology and the internet of car buying explosion, back then, the entire sales team presented and provided AMAZINGLY AWESOME customer service it was a sincere, kind, and caring WELCOMING FEELING- But today, it appears that it's more about INDIVIDUALITY and THE MONEY! The DEALERSHIP'S APPEARANCE IS FIRST CLASS, WELCOMING, BEAUTIFUL, STRONG, SLEEK, AND STYLISH LIKE IT'S CARS BUT I CAN'T SAY THE SAME REGARDING THE SALEMANSHIP OF DEVIN! More

The service I received from Devin was impeccable. He addressed all my concerns and ensured I left feeling satisfied with my decision. He addressed all my concerns and ensured I left feeling satisfied with my decision. More

Very knowledgeable and great personality definitely enjoyed doing business there and will return for future purchase. enjoyed doing business there and will return for future purchase. More

I bought a car 2 years ago from Devin, the sales rep, and I was so impressed that I bought another car from him today! Devin is an amazing sales rep. He makes the process smooth and painless. He is knowledge I was so impressed that I bought another car from him today! Devin is an amazing sales rep. He makes the process smooth and painless. He is knowledgeable and goes above and beyond to provide quality customer care. When I think new vehicle, Devin is the only one that comes to mind. I also can’t go without recognizing the finance rep, Chris! Chris is a man of many talents and you can tell he enjoys the person to person interaction. His personality is amazing and he made the financing process nice and easy. Together, Devin and Chris make an amazing team! Hall Acura is by far my favorite dealership To work with! More

The people at Hall’s Acura dealership were the greatest! Everyone was very helpful and extremely kind. Would recommend this dealership to buy your special vehicle. Love mine! Everyone was very helpful and extremely kind. Would recommend this dealership to buy your special vehicle. Love mine! More