Southern Acura Newport News

Went to 5 different places & came here. Omar said don’t worry, we got you! It was done in an hour. Friendly, knowledgeable & willing to work hard & get me into an SUV. I’m thankful I tried Omar said don’t worry, we got you! It was done in an hour. Friendly, knowledgeable & willing to work hard & get me into an SUV. I’m thankful I tried one last place, they saved the day ;-) More

Devin is an amazing sales rep! I have not been so nerves and scared to buy a new car the way myself and my husband have felt, but the way Devin and his team ( Marc and Chris Manag I have not been so nerves and scared to buy a new car the way myself and my husband have felt, but the way Devin and his team ( Marc and Chris Managers) made us feel was just outstanding my husband says! The amount of respect this company show from the door to where they hand you the keys is just off the chains, we have stopped at other dealerships before this one and they were closing in 5 mins but they still took us in and did what they had to within 48 hours!! Not only was the experience amazing the amount of after hours explains it all of how they go beyond for people to feel like family and apart of their team!!! Definitely will purchase more from them as well as send all our family and friends to work with them!!! Words can’t express the amount of gratitude that they given us… More

Professional group has always treated my wife with respect when trying to sell her a vehicle respect when trying to sell her a vehicle More

My husband and I had a very disappointing visit at your dealership today. While our experience with Emmanuel was excellent, the rest of the evening was less than desirable. We visited today after seeing on dealership today. While our experience with Emmanuel was excellent, the rest of the evening was less than desirable. We visited today after seeing online that you had a CR-V within our price range. When we got on the lot we checked out the vehicle and made contact with Emmanuel to see the inside. We let him know we just had our car deemed a total loss and that we are in the market for a newer Honda. He was very kind and knowledgeable about the vehicle and allowed us to take it for a test drive. While we were test driving we talked about the difference in sticker prices vs online prices as well as another car on the lot and realized the mileage for the vehicle we were interested in was incorrect online. After the test drive, we let him know we were very interested and would purchase the vehicle today if the online price was honored. After he spoke with his manager, Darrius came over and let us know it was a mistake and that they more than likely would not honor the price but that his manager was looking into it. Darrius tried to negotiate before even giving us an idea of what the price would actually be. We let him know that if the price shown online was not honored, we did not want to do business with them today. He walked away to talk to his manager and came back and said that they would not be honoring the price due to the mistake in mileage online. While I understand mistakes happen, the price should have been honored. Not only my time, but your salesman’s time was wasted this evening on an error that your dealership made. Emmanuel was a great salesman and I truly appreciate his time, however I do not think I will be recommending you all to anyone in the future. More

Omar was very helpful, patient, knowledgeable, and he is a great asset to Hall Acura's dealership! a great asset to Hall Acura's dealership! More

Friendly and attentive service. Sales associate Devin Sheldon was great to work with and very knowledgeable about the Acura carline. Sales associate Devin Sheldon was great to work with and very knowledgeable about the Acura carline. More

Was helpful and honest with information made the car buying experience less stressful I approve of this dealership buying experience less stressful I approve of this dealership More

They have been very friendly to work with no pressure sales. Thanks Omar for the excellent service! sales. Thanks Omar for the excellent service! More

I will admit upon walking in I had my reservations due to past experiences but I can wholeheartedly say this has been the most pleasant, painless car buying process in my life. There is clear a no-pressure past experiences but I can wholeheartedly say this has been the most pleasant, painless car buying process in my life. There is clear a no-pressure environment! Omar in particular was very professional and efficient! He is truly an asset as he gives his customers breathing room yet attentive! He addressed all of my concerns and I can proudly say he has gained a customer for life! More

Omar was amazing and so patient. He got me right!!!!! Excellent customer service and very great at his job he is a valuable to the hall Acura dealership in Newport news, he has a cl He got me right!!!!! Excellent customer service and very great at his job he is a valuable to the hall Acura dealership in Newport news, he has a client for life. More