Southern Acura Newport News

The sales' staff were very welcoming, especially Devin Sheldon assisted with my purchase from star to finish. His knowledge of the Acura TLX Aspec vehicle very thorough. He's very customer oriented and g Sheldon assisted with my purchase from star to finish. His knowledge of the Acura TLX Aspec vehicle very thorough. He's very customer oriented and goes out of his way to make the purchasing process enjoyable. More

Omar was very friendly and workable. He listened to my wants and provided something both affordable and upgraded from my current vehicle. He listened to my wants and provided something both affordable and upgraded from my current vehicle. More

Omar was wonderful to work with and took all the time needed in order to understand our new vehicles features. We found everyone who works at Hall to be professional and courteous. needed in order to understand our new vehicles features. We found everyone who works at Hall to be professional and courteous. More

Tried to leave numerous times, wouldn’t let me. Was kept there for 8 hours and pressured me into the sale and trading in my vehicle, they had my keys, so I wasn’t able to just leave. Would not reco Was kept there for 8 hours and pressured me into the sale and trading in my vehicle, they had my keys, so I wasn’t able to just leave. Would not recommend this dealership they pressure you out of your budget/original plan and try to make the sale same day, they push their financing on them; I was going to leave and use my bank, but as stated above they wouldn’t let me. More

Omar was excellent! ! He was professional and made my buying experience super easy!! I love it here!! Go see him he will get you what you want!! ! He was professional and made my buying experience super easy!! I love it here!! Go see him he will get you what you want!! More

Omar was a real gem. Very creative & attentive.Extremely helpful.Loved his video hê did after my first visit. Very creative & attentive.Extremely helpful.Loved his video hê did after my first visit. More

A hard worker who doesn't say much but gets the job done and done right! Trust that your needs will be met and that this young individual is learning to become a master mechanic. Someone who takes pride in and done right! Trust that your needs will be met and that this young individual is learning to become a master mechanic. Someone who takes pride in what they do and continues to learn more ⭐️⭐️⭐️⭐️⭐️👍👍 More

I took my new car to Hall Acura Newport News for repair back in June 2022. I had more issues in July 2022 after I got my vehicle back. Piping that should’ve gotten fixed and replaced the first time I took back in June 2022. I had more issues in July 2022 after I got my vehicle back. Piping that should’ve gotten fixed and replaced the first time I took my car in. Had that repaired and I noticed my car had a hissing noise when I got it back. I told the service manager about it and he claimed “that’s how I brought it in.” I never noticed this noise before. He claimed I “ tuned it” for it to sound like that. False accusations. I drove my vehicle, noticing some strange behavior while driving it. Long story short, and after one near accident and a tow to the dealership, turns out the piping connecting to the engine wasn’t even connected. Ended up paying over $6K for the total repairs. December 2022, I had my car towed to Hall Acura Newport News and they couldn’t find anything wrong even with full inspection. I took my vehicle to a third party mechanic and they told me that my vehicle had bolts and clips in the bottom of my engine bay. Also, there were missing clips in a trim piece and the bolts used on a piece of the engine were incorrect, causing one of them to get seized to the part. There was a missing piece on another part as well. Third party mechanic had fixed everything properly and my vehicle is running 100% smoothly. I spoke with Hall Acura Newport News and explained what happened to their General Manager. He is denying any fault of what happened and is even trying to say the third party mechanic was the one who removed and switched parts to charge me more. Mind you, he never charged me more than what his original estimate was not knowing the unknown issues with my car. The third party mechanic is a prior service member. I am a current service member. Hall Acura Newport News’s GM is exclaiming they completed the work I paid for. OVER $6,000 just to have my car have these hidden issues and missing parts? THEY ARE THE ONLY ONES WHO HAVE TOUCHED MY CAR!! I reported Hall Acura Newport News to the BBB and Honda Corporation. Do not take your vehicle to them EVER! More

Devin, Marc, and Chris were efficient and got right down to business. They made the car buying experience enjoyable by being true to their word. We quickly worked a deal that we could all live with, and the to business. They made the car buying experience enjoyable by being true to their word. We quickly worked a deal that we could all live with, and they even worked hard to save me more on the final deal. I spoke with several dealers all over and outside the state and this team was the most straightforward. Their dealership is a bit of a drive from home, but they made it worth the trip. Highly recommend. More

Omar is the best I appreciate the time he took to get me in my new SUV. I will recommend him to my friends who are looking. Best service every in a dealership. in my new SUV. I will recommend him to my friends who are looking. Best service every in a dealership. More