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Southern Acura Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
788 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 788 reviews

October 28, 2023

Kevin did and the maintenance staff did a good job of assessing the issue with the vehicle and explaining the expected cost for the repairs. More

by MC6RAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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October 28, 2023

The service team was very helpful and efficient with my car service. They completed the task ahead of schedule. More

by parkercamille11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Oct 31, 2023 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 26, 2023

Cisco is always very informative and super helpful, can’t thank him enough, quick and easy! More

by Blinksteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cisco
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Oct 26, 2023 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 26, 2023

The service dept. was very agreeable to work with and most accompanying. Plus, our car looks wonderful! More

by grdudley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Festa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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Oct 26, 2023 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 24, 2023

Berna is the absolute best! Will continue taking my vehicles there as long as she is my service advisor. More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Festa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna
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Oct 24, 2023 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 24, 2023

Excellent customer service, informative, helpful and friendly. Always look forward to their serving me Thanks! More

by ednatalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berna
Report | Print
Oct 25, 2023 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 18, 2023

The service team at Southern Acura In Newport News, VA are hands down, the picture of excellence. Their superior professionalism and sincere work ethic are second to none! More

by mmvmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 19, 2023

No pressure from entire team but very helpful and eager to earn my business Thanks More

by Chrisodle117
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
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Aug 24, 2023 -

Southern Acura Newport News responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 09, 2023

I have bought numerous cars and this is the worst dealership I’ve ever encountered. Do NOT buy your vehicle from here. More

by cxmom9997
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Daryl Hoe, Marc Darnell
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Aug 09, 2023 -

Southern Acura Newport News responded

Thank you for your feedback. Our General Manager, Joseph Festa, would like to personally speak with you regarding your experience. Unfortunately, we have been unable to locate contact information based on the username provided. At your earliest convenience, please reach out to Joseph directly at 757.243.2057, or respond via private message with your full name, preferred phone number and the best time to reach you. We hope to speak with you soon. Thank you.

July 13, 2023

Devin Sheldon with Hall Acura went above and beyond with helping me to feel confident about making my purchase. More

by Abrownie6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Darrius Young
Report | Print
Jul 14, 2023 -

Southern Acura Newport News responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Acura Newport News!

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