Southaven Honda

My experience started when my advisor was very off putting about me being there for my appointment early. I dropped my car off at 7am for my 9:30am appt, my advisor seemed irritated I was there. I tol putting about me being there for my appointment early. I dropped my car off at 7am for my 9:30am appt, my advisor seemed irritated I was there. I told him I had a 930 appt. I told him I was getting an oil change and had a tire losing air. I told him I had the warranty on wheels and tires when I purchased the car new from another Honda dealer. His response was well we don’t use the same programs as other dealers. I have brought my vehicle in 2 previous times and worked with Ms Kelli, she was always helpful and went the extra mile with my vehicle. I have red suede seats she always put a seat cover over the seat and that seat cover stayed on until I got the car at completion. I can’t verify that was the case this time as I never saw one placed and there wasn’t one on the seat when I picked up my car 4 days later. My car was held hostage basically for 2 days for a simple tire change. The problem with the tire wasn’t assessed soon enough, a tire had to be ordered and couldn’t be delivered until tuesday. Nothing was offered to ease that trouble. I was told the tire would be replaced the next day and I could get my car. I had to contact my advisor the next day to get an update and that trend continued for the next 2 days. The advisor stated the truck had not arrived with the tire but should be in around 12, I asked am I first in line to have my tire replaced, seeing as my appt was from Monday and it’s Tuesday, I feel I had more priority. I was told yes! I was not contacted until 4pm that the work was complete BUT I can’t have my vehicle until the warranty pays outs. So now my car is hostage. I could not get a clear answer as to why my car took potentially 4 hours to replace one tire, as the oil change was already completed Monday. When my concerns of not getting my car back for another 24-48hr arouse I was met with that’s just how it is. I asked for a manager. I expressed my concerns with the manager and the lack of communication and accountability from my advisor to provide customer service in getting my process completed in a timely manner so I wasn’t without a vehicle. She said she would check on something and call me back. She did not call me back. Another manager called me and basically told me the same. He stated they have no courtesy vehicles so I could rent a one for $49 a day. Seeing as they were the ones delaying my pickup I felt they should provide that service without charge. Again I expressed my issue with the timeline of work conducted. They kept putting the delay on the warranty company but my advisor tried to tell me I could call the company and maybe expedite it. After talking with the manager he suggested my advisor contact the warranty company and 3 way me on the call. We I never received that call for a 3 way. I got a call back saying nothing could be done for me. I will have to wait for payment. So we move to Wednesday. I waited again for communication. I wasn’t contacted until almost 10am stating he was going to check on it when he got caught up. It’s Wednesday I feel I should have been the top of that list of things to accomplish that morning. After getting no communication from him again until I messaged him at 2:43pm asking for an update, he said he just got off the phone and they have everything and if I had questions that I can reach out to them. An opportunity that could have been taken for that 3 way but no. I finally called warranty and found out the paperwork wasn’t received till 10am wed. I was able to get payment sent at 10pm by providing documentation, but my advisor was off the next day so I had to call again Thur morning to find out my advisor was off and not at work. They called him in to complete everything. So would I have ever been contacted Thursday if I hadn’t called? Not likely. Again the lack of communication during the whole process. The manager came to finish my paperwork without a sorry for the troubles or anything. Just handed me off. More

I have bad experiences with the dealership but my advisor Raven it's the best !!! She find the right solution to everything she answered all my questions and give me a great costumer service!!! She deserve a Raven it's the best !!! She find the right solution to everything she answered all my questions and give me a great costumer service!!! She deserve a raise $$$$$ More

I was told appointment times do not mean your car is worked on then. They just work on cars as they are dropped off. Appointments at this dealership are worthless. worked on then. They just work on cars as they are dropped off. Appointments at this dealership are worthless. More

Good personnel ! Service department was not satisfied! Car stay in the shop took 3 weeks to get it back drive 20 miles and return to shop this time was there 5 weeks Service department was not satisfied! Car stay in the shop took 3 weeks to get it back drive 20 miles and return to shop this time was there 5 weeks they broke my mirror! They could not fix it because they said it was after market windshield argued with the shop and they told me it was $500 to replace the mirror. Been driving for 20 miles and my tire pleasure gage comes on. Not very satisfied with the shop personnel. The manager was great after l argued with the shop for 4 hours l went to Mr Anderson and he told the shop to change the battery, it was an ordeal dealing with this people. I have my own mechanic. But l needed the sliding door replaced and Honda was the only way to go. . needless to say my charges were more l could afford so l had to finance the bill. I could write for two days with my experience but l don’t want to waist my time. Very displeased with the communication with the personnel. There was 5/6 days before anyone called me between my calls More