SouthWest Nissan

I challenge you to find a friendlier, more professional Nissan dealership anywhere! Every time I have brought my car in, the service has been fast, thorough and friendly. Donovan Morrison and Tanner Whit Nissan dealership anywhere! Every time I have brought my car in, the service has been fast, thorough and friendly. Donovan Morrison and Tanner White are two superior servicemen who always handle my service calls - they keep me informed throughout the servicing of my car, letting me know if there is anything that needs to be fixed. Yesterday, October 23, Donovan noticed that my inspection sticker was about to expire, and offered to inspect the car while it was there. I appreciated his noticing this detail - he saved me an extra trip. Another helpful person I would like to mention is Bill Jones. Bill is a Sales Associate, and is very courteous and professional, even with those who are not his customers, but are only waiting for service. He checks to make sure they are being taken care of and asks if they need anything. Nice touch and much appreciated. More

The moment I pulled up into their lot (in a 20 yr old pickup I was borrowing because my vehicle was in the shop, ha ha) I was greeted by Justin Merghart. I was looking for a mid-sized SUV and was still t pickup I was borrowing because my vehicle was in the shop, ha ha) I was greeted by Justin Merghart. I was looking for a mid-sized SUV and was still trying to determine what I wanted. I was interested in a Nissan Murano on their lot and we took a test drive. He was exceptionally patient and professional while allowing me to look at several vehicles on their lot, SW Ford, SW Ford Preowned, and SW Mitsubishi lots. I didn't buy that day as I was still unsure what I wanted and wanted to see all of the SUV's available from different auto makers before pinning down my purchase. I ended up falling in love with a different vehicle from another dealership, but I definitely appreciated his patience and willingness to assist me in making a decision. I definitely would have purchased from him if they happened to have the specific vehicle I ended up falling in love with. Thank you for all of your time and hard work Justin! You are definitely an asset to Southwest Nissan and will refer people your way if given the opportunity. Sincerely, Shannon D. More

While I am going to keep the review below because it did happen and I was frustrated, I must change my rating because of the response I received from the Service Director, Lisa Stoker. She tried several tim happen and I was frustrated, I must change my rating because of the response I received from the Service Director, Lisa Stoker. She tried several times to contact me. Unfortunately, I do not read my personal email very often and I had changed my cell phone number, but did not update the dealership with the new number. When she and I were finally able to speak, I was very pleased with the response from her. She did not make excuses for what happened, but she agreed with me that what happened wasn't right and that she would ensure it would not happen again to myself or another customer. She even went beyond that to learn what was happening with my airbag light continuing to come on. It appears that is a recall from Nissan, that the manufacturer did not contact me to advise. It is covered under the Nissan powertrain 60K warranty. I know I am close to that amount of miles and hope that I can make it into the dealership before I hit that limit. I will reiterate that Southwest Nissan and specifically Lisa Stoker believs in Customer Service and will go the extra mile to ensure each customer is happy. I certainly appreciate it and I am confident that I will have a better experience the next time I go in for service. I went to the dealership to have my oil changed and to have the passenger airbag light reset. Evidently, with my 2010 Nissan Cube if you press on the breaks to hard it disables the passenger airbag. This is the second time it's happened. The first time took 5 minutes to fix. I was told to come in early since it was a Saturday and they had limited mechanics working. I was the second person there. As I sit and watch people who came in after me and had their cars finished long before mine, I began to get upset. After an hour and a half, I asked what in the world was taking so long. Stephanie (Service Manger?) told me the technician was having a hard time getting the airbag reset. Seriously? It took someone else 5 minutes before. That and an oil change should not take nearly 2 hours, but by the time my car was ready that's almost how long it had been (an hour and 45 minutes to be exact). When I get in my car to leave I hear that my CD that I had been listening to driving in was on the 5th song, not the 1st as it was when I arrived at the dealership. In addition, I had to pull over and adjust my passenger side mirror as it was turned back against the car making it impossible to see, which in my opinion is a safety hazzard that the dealership left me and my car in. While the cost of the oil change with the purchase of a new filter was quite low and Stephanie was apologetic, but only after I complained, I would still not recommend anyone to go to this dealership for service. Moreover, I told Stephanie if she wants to offer good customer service, she needs to come tell a customer when there is a problem or a reason for an extreme delay instead of letting that person sit and stew and become more frustrated than was necessary. From now on, I will take my Nissan Cube to Frank Kent Cadillac/Honda for any service that is due. Not only is it closer to home, but the waiting area and personnel are far more reliable and nicer than what I experienced at Southwest Nissan. My car is three years old and I've been considering purchasing another one soon, possibly another Nissan; however, you can be sure I have no plans to go back to Southwest Nissan nor would I recommend this dealership to anyone. More

I was very impressed with Kale and his associates that processed the purchase of the 2010 Ford F-150. They made the experience very pleasant for me. Thank you Kale and your team. Crystal processed the purchase of the 2010 Ford F-150. They made the experience very pleasant for me. Thank you Kale and your team. Crystal More