SouthWest Ford Weatherford

What an unfortunate experience. I have been dealing with a particular associate for little over 2 months trying to purchase a truck within the budget. Southwest sales team philosoph I have been dealing with a particular associate for little over 2 months trying to purchase a truck within the budget. Southwest sales team philosophy is tag-team the customer into a vehicle purchase. Wouldn’t it be nice to deal with one sales person!! Instead of dealing with multiple people and personalities that just try to cheat you into a sale. They ask you stupid questions and then turn your answers into verbal judo, unbelievable. Furthermore, I’m not the only one… I sat there waiting for the man behind the glass to work the numbers and listened to the associates near me. The associate behind was making cold calls and slamming the phone when no one picked up or answered no. Very unprofessional!! The associate on the other side was tag teaming a customer into a $1200 payment, and telling the man.. well, pick us a few more jobs during the month to cover the expense… who says that!! This sales team says they try to earn your business and want to build a business relationship for the future, but the 1990’s sales antics prove otherwise. What a shame, More

Very helpful Tito did us a great job along with Triston to give us a great experience to give us a great experience More

Extremely helpful and informative. A great pleasure to deal with. Vehicle and employees met and exceeded expectations. A great pleasure to deal with. Vehicle and employees met and exceeded expectations. More

The whole process was easy and simple for buying a car. The staff were very helpful and knowledgeable about the process. I am a customer for life. The staff were very helpful and knowledgeable about the process. I am a customer for life. More

Max Grider salesman, was very knowledgeable and worked hard for my business. Tristan Seargant , floor manger. I will do business with them again. hard for my business. Tristan Seargant , floor manger. I will do business with them again. More

great transaction Very pleased will all folks involved with this purchase Much thanks Respectfully yours with this purchase Much thanks Respectfully yours More

Kevin Barbour was GREAT Had a good feeling when we finished Couldn’t be any nicer finished Couldn’t be any nicer More

This is the 5th truck I've bought from Southwest Ford! I've loved every one of them! From the the sales team to the service department, everyone has treated us like VIPs every time! A first class dealersh I've loved every one of them! From the the sales team to the service department, everyone has treated us like VIPs every time! A first class dealership run by a first class owner! I will never shop anywhere else! More

The customer service is exceptional everyone has been kind and very polite. All my questions were answered to satisfaction. I was shown where the service department is. The staff is awesome b kind and very polite. All my questions were answered to satisfaction. I was shown where the service department is. The staff is awesome b More

Dealers doing what dealers do! DO NOT BUY From Southwest Ford! Charlie Gilchrist should be ashamed to have some of these people working in his dealership. My son bought a new 202 DO NOT BUY From Southwest Ford! Charlie Gilchrist should be ashamed to have some of these people working in his dealership. My son bought a new 2023 F150 Lariat from John Garside and Ed Resendez told him he must purchase a $15,000 warranty, YES you heard that correctly, $15,000 warranty! Ed told him that if he didn’t buy the $15,000 warranty he would have to give him a higher rate and restructure the deal so he needed to buy the $15,000 warranty. My son is a 100% Disabled Veteran and asked for the $500 Ford military rebate and was told he didn’t qualify because he’s not retired, he’s medical retired, they said no. They gave him below trade value on his 2021 Ford F150 trade too. Found Multiple same trucks as his new purchase 10,000+ dollars cheaper at another dealer online. He was told they wouldn’t do that price if we went there. I was there to sign off on his 21 I co-signed on. I purchased my new bronco there and was so so experience that’s why I sent my son there.in the end I told my son to leave he makes his own decisions I tried! Service has been great for me but there sales no way!!! Great way to treat vets especially ones who are disabled! I won’t buy here again service only because I have a Maintence package. More