SouthWest Ford Weatherford

The person who wrote up my paperwork ( who I was told was no longer with the dealership ) failed to process all of the necessary forms. When I took in my vehicle to get the oil changed I was informed that I no longer with the dealership ) failed to process all of the necessary forms. When I took in my vehicle to get the oil changed I was informed that I could not get it serviced because my name was not in their system as the owner of the vehicle. I had to request to speak to the supervisor over Ryan who had greeted me to write up the work. He was very insistent that I there was no way he could proceed with servicing my truck without the their registered owner being present. I had tried explaining to him that I had purchased the vehicle several month prior and had purchased a service contract at the point of purchase. He would not listen or attempt to verify what I had told him. I then asked more than once to speak with a supervisor which he was reluctant to do and kept saying that their was nothing that could be done to get my truck serviced. At my insistence he finally brought his supervisor out to speak with me. His supervisor was at first somewhat reluctant to proceed but as he dug deeper into their records he found that I had purchased the extended service package. In the end after almost 4 hours the did get the oil changed as well as replace the block heater cord that was on the Ford warranty recall. I have only given them 3 stars because of the hassle I had to go through to get them to look at their own records to verify that I had purchased the vehicle extended service agreement. More

My salesman Dub @ Southwest Ford in Weatherford went above and beyond to make a great deal. It was a pleasure to work with him and would definitely refer him to friends and family. above and beyond to make a great deal. It was a pleasure to work with him and would definitely refer him to friends and family. More

We love the salesmen at southwest ford . They always work hard to get us a great deal.i love my new 2015 Ford Edge se hard to get us a great deal.i love my new 2015 Ford Edge se More

Great every one I dealt with treated me with respect and worked hard to get me in the truck I wanted .Mr. Robert Nicki was great he is who i will always go to when l need a new truck or suv .He worked ver worked hard to get me in the truck I wanted .Mr. Robert Nicki was great he is who i will always go to when l need a new truck or suv .He worked very hard to help me .Thank you so much. More

I worked with Kat who Roy Dooley Recommended and you couldn’t ask for a better person to work with unless it’s Roy himself. couldn’t ask for a better person to work with unless it’s Roy himself. More

GOOD dealership ,courteous,responsive,thorough,and customer oriented.I will return for service needs.I also purchased from this dealership Kevin Barbour is the best. CHRIS BONNET IS ALSO VERY HELPFUL customer oriented.I will return for service needs.I also purchased from this dealership Kevin Barbour is the best. CHRIS BONNET IS ALSO VERY HELPFUL AND SEEKS TO SATISFY THE CUSTOMER. More

Good service Landon Payne help me .He explained each thing that needed to be replaced on my vehicle and how much each part and labor would costs.. thing that needed to be replaced on my vehicle and how much each part and labor would costs.. More

Greatest dealership I’ve ever visited!! Told them exactly what I wanted, exactly what it would take to make the deal happen!! Robert my sales guy said be right back!! He came back asked me to meet his manage what I wanted, exactly what it would take to make the deal happen!! Robert my sales guy said be right back!! He came back asked me to meet his manager ran my credit said deal was done ✅ More

I have purchased my last several vehicles from Southwest Ford. They are currently all serviced at this dealership and the service is excellent! Easy to schedule and a great team! Ford. They are currently all serviced at this dealership and the service is excellent! Easy to schedule and a great team! More

Terrific sales teams - thank you! We were very specific and Carlos understood what we wanted - recommended to us by colleagues and they were right! Thank you! and Carlos understood what we wanted - recommended to us by colleagues and they were right! Thank you! More