SouthWest Ford Weatherford

Poor Service Bought used truck. They took almost three days to service the truck and detail before we picked it up. Even though we were assured we'd go "to the f Bought used truck. They took almost three days to service the truck and detail before we picked it up. Even though we were assured we'd go "to the front of the line" since this was a purchase. Gum still in the cup holder, dirt still in the door latches, engine compartment never washed at all. There was a water leak that i informed them about. Told them specifically to check the rear marker light. They picked the truck up to address all of these issues. Got the truck back and was told they couldn't detail it because of personal belongings in the truck. We were never told to remove anything before they picked the truck up. Couldn't even wash the engine compartment because there was personal items inside the cab. Was also told "no leak found"...I inspected the truck myself and the marker light is pulling away from the cab. The headliner is now water stained. Tried contacting Southwest and was told..."well, the service department checked it out and didn't find anything." Basically...sorry about your luck. More

They won’t let you leave until the deal you want is arrived upon. Stuart is great. Second visit in 8 years and second vehicle purchased. arrived upon. Stuart is great. Second visit in 8 years and second vehicle purchased. More

Kat is a gem of a salesperson. This is the second vehicle purchased from Southwest Ford, specifically Kat Brownlee. Make an appointment, do a little research and let her do the rest This is the second vehicle purchased from Southwest Ford, specifically Kat Brownlee. Make an appointment, do a little research and let her do the rest. You will be happy with her and come back! More

Good sales rep took us step by step and test drove vehicle with no problems everything was good all around this is my third vehicle with southwest ford vehicle with no problems everything was good all around this is my third vehicle with southwest ford More

Pushy, rude and won't answer questions clearly. Overpriced Won't go to a dealer again--- all the same. Paid $259 to have computer hooked to reset my car Probably took 10 minutes Overpriced Won't go to a dealer again--- all the same. Paid $259 to have computer hooked to reset my car Probably took 10 minutes More

Unbelieveable I get a letter to upgrade my GPS system. While getting my oil changed I tell them I need it done but it will not download after spending $109 for it. I get a letter to upgrade my GPS system. While getting my oil changed I tell them I need it done but it will not download after spending $109 for it. They weren't worried. The service man tried to download using Ford's wi-fi. Nothing going on there. Suggested I bring it back in a week to see if they can fix it. Take it back and same thing. Was told they would now have to order a part to fix it under warranty. Sent me home and will call me when they have the part. Got a call to bring it in 3 weeks later. Took it in this morning but was told no part was ordered. The service man finally "found the part" but after a few minutes, the Ford website was down and probably could not download the software today. Insisted on keeping the vehicle and seeing if it will finish downloading today. In the meantime, I am out $109 and sitting at home after three trips to the dealership. Is it really that difficult? More

Rachel was great! Took care of my car quickly and did a great job. Unusual circumstance that they had to bill a different Ford dealer and they took care of that without any issue. Thanks! great job. Unusual circumstance that they had to bill a different Ford dealer and they took care of that without any issue. Thanks! More

First thing I want to say is I admit it. I am high maintenance. When I go to Southwest Ford service for my Ecosport, Chase ALWAYS takes care of me. He is fast, efficient and shows respect to his custo maintenance. When I go to Southwest Ford service for my Ecosport, Chase ALWAYS takes care of me. He is fast, efficient and shows respect to his customers. Thank you Chase for all that you do. Joan Sarchioto More

Employees at SWF are nice and polite, the Waite is comfortable, and in a clean area. The vehicle service receive is complete, and professionally done. They are #1 with me. comfortable, and in a clean area. The vehicle service receive is complete, and professionally done. They are #1 with me. More

Service was great. The service rep kept me up to date at all times, and was ready when promised. Will use the same rep in the future. all times, and was ready when promised. Will use the same rep in the future. More